Questions & Answers

Q: QuestionDoes this model have available side fillers for replacing a 36 inch vent hood?

Asked 3 years ago by Chuck.

• A:Answer Not included with the microwave, but the instructions and materials do have these kits described and you can order or buy them. I reused the ones I had from my old microwave, they are not load bearing and don't actually do anything besides fill in the extra space. I took mine down and cleaned them while doing the install, then put them right back in.

  Answered 2 years ago by DIYguy

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need to replace my GE microwave, model JEB1860DMBB. It’s black in color and is installed above my oven with a trim kit. Could you please recommend a replacement? Way to go GE! It lasted since 2008. Thank you.

Asked 3 years ago by Cam.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer I had a GE microwave that was about as old as yours. I also had the same problem -- what replaces it. I simply googled "what is the replacement model for model number xxxxxxxxxxxxx and the one that came up was the one I bought. I suggest thought that you do check the measurements of your current model against the measurements of the new model just to be sure as I did.

  Answered 3 years ago by KenF

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionclock set button does not work

Asked 3 years ago by ARRFInc2000.

• A:Answer Hey there - we're sorry to hear you had to experience this situation with setting up your clock. We recommend referring to page 12 of the owner's manual to learn more about the clock setup process. -- If this doesn't prove helpful, we recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online on our GE Appliances website. -- You can also reach out to us on social media if there are other questions or concerns we can assist you with. Have a great one. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow much does this microwave weigh?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - Stainless Steel

• A:Answer Hello there - we checked the specifications for this unit, and we can confirm that the weight for this microwave is: 56 lbs. -- We hope this response was insightful, and please reach out to us on social media if we can help with anything else. Take care. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this be mounted inside a cabinet? In other words with framing on all sides but the front of course.

Asked 3 years ago by Anonymous.

• A:Answer Hello - we checked the installation instructions for this unit, and we can confirm that this microwave is not able to be installed inside (built-in style) a cabinet. Over-the-range microwaves, like this one, can become damaged from this type of installation, and we recommend checking out our built-in microwave options on our GE Appliances website for options that would work inside a cabinet. -- You can also reach out to us on social media if we can assist you with finding the right microwave for you. Have a great one. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi I purchased a ge microwave that’s very loud I have attached pictures. It’s loud when in use or when turning the fan on. I looked up on some you have to adjust motor? My microwave recirculate in house it does not vent out. Please check photos.

Asked 3 years ago by Kay.

• A:Answer The GE microwave is louder then the one it replaced especially with the fan on. Fortunately, I have a down draft range and do not need to use the exhaust fan. I doubt you can adjust the motor but I would call GE to find out.

  Answered 3 years ago by KenFVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWould this model be a good replacement for jvm1650sh?

Asked 3 years ago by MusicLover.

• A:Answer Thanks for checking with us! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, yes, this would make a good replacement. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. If you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the top front part where the air blows out suppose to be that open? Is there suppose to be a screen? It just seems so open for dirt to get into the microwave? Thanks for any feedback.

Asked 3 years ago by Spycee.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Yes it us

  Answered 3 years ago by Nice

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi. I need to replace my GE Model #: JVM1850SM4SS. What is the current GE model. Also, will this one work in that same space. I understand it is a 16 cu ft rather than my current 1.8, but would it still fit. Also, I need a recirculating vent.

Asked 3 years ago by Joan.

• A:Answer Yes it would. I had Samsung in that space. Didn’t have to change brackets

  Answered 3 years ago by NiceVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi: I just bought a JVM3160RFSS microwave, I will replace my existing JVM3160RF4SS, can I still use the brackets already in place for the new microwave? Thank you

Asked 3 years ago by Mike.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill model:JVM3162RJSS fit to replace my current JVM2070SH001 ? My just broke the top part. Thank you

Asked 3 years ago by Monica.

• A:Answer Hi - Thank you for your interest in a new GE Appliances over-the-range microwave. We have great news! This new model will fit in the same opening as your existing model microwave. We do recommend using the mounting bracket and hardware that will be packaged with the new microwave to ensure proper installation. Please contact us again if you have additional questions. All our best! Vikki@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI just bought a GE 1.6 cu ft and I want inside venting. How is JVM3160RESS factory setup. In one place I read that comes from factory with inside venting. It is true or false. If I need to change, how is procedure to change.for inside venting.

Asked 3 years ago by GN2022.

• A:Answer It has inside venting, but it is not set up like that from the factory. It is not hard to switch to inside venting and it has thorough directions to do so

  Answered 3 years ago by JonnyAVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the outside dimensions of this microwave

Asked 3 years ago by Kingdlr.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Thanks for reaching out! The dimensions are: 16 1/8 H x 29 7/8 W x 15 9/16 D. If you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI purchased a GE - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel Model: JVM3160RFSS SKU: 1624532 15 months ago. It now counts down out of nowhere and is not working. Anything I can do to get this fixed or replaced? Any reccomendations?

Asked 3 years ago by TONYINCC.

• A:Answer We’re terribly sorry to hear your microwave is no longer working as intended. We recommend having a qualified technician assess your unit. Service can be schedule via our website under “contact us,” or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. -Gina@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI am replacing a jvm1640sj01 what is the replacement and will back plate work?

Asked 3 years ago by Anonymous.

• A:Answer A new plate is included. Over the range are nice 1.6 is a great model if it will fit.

  Answered 3 years ago by TammieYVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI am replacing a GE Spacemaker jvm1850 ch06 (outside vented) microwave oven. It also removes steam/heat from the stove through the bottom of the microwave unit. What GE microwave oven should I replace it with?

Asked 3 years ago by Frank.

• A:Answer Over the range microwave. It will replace nicely. Length and width are important. Depth means how far it will be over your range.

  Answered 3 years ago by TammieY

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIn the installation video it says it needs to be 30" above the stove, that puts the bottom of the microwave at about 69" this seems way to hi? I believe the space between the 2 appliances is usually about 19"?

Asked 3 years ago by Doc.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Thank you for asking this great question! The 30” refers to the distance between the top of the microwave to the surface of the cooktop. In other words, there should be 30” between the bottom of your cabinet and the cooktop. For more information, please refer to page 8 of your microwave’s “Installation Instructions”. We hope this helps and if you need any additional assistance, please reach out to us! All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI just bought and installed this unit. For some reason when I turned the unit on for the first time and all proceeding times, the vent comes on as soon as the microwave start operating. There's no way its too hot when it and the cooktop have not been on.

Asked 3 years ago by venttroubles.

• A:Answer Mine does the same thing. The fan comes on immediately upon hitting start and the word “vent” appears in the display every single time you use the microwave to cook. I am not using the stove top so there is no heat rising from the stove. This vent seems to be separate from the high low vent fan which I am able to turn on and off by hitting the fan button. The “vent” comes on every time you cook and there’s no way to turn it off. My prior microwave (Exact same model) did not do this.

  Answered 3 years ago by WR88

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this Microwave come with a Mounting Kit to Mount the Microwave Under a Cabinet?

Asked 3 years ago by PJH710.

• A:Answer Yes, everything inside to mounting under the cabinets.

  Answered 3 years ago by GameVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)