Questions & Answers

Q: QuestionAre the two mounting bolt holes through the cabinet universally in the same place?

Asked 3 years ago by OldGuy.

• A:Answer Hello. Thanks for checking with us! The mounting requirements are specific to each model. If you have any additional questions, please reach out. We are happy to help!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionNeed to replace a GE JVM 3670SK06 over range microwave vented outside with a filler kit to cover the 36" opening - not sure kit would work for a newer model. May need replacement all with installation. Pls suggest a good replacement for all and $ cost.

Asked 3 years ago by Bpriz.

• A:Answer Hi - Thank you for your interest in a new GE Appliances microwave. This is a great model to consider as a replacement with respect to capacity and features. As you have discovered our current models fit in a 30" wide opening. You will also need the JX36BSS filler kit to fill in the additional 3" opening on each side of the microwave. Please contact the store directly for pricing information for the products and installation. We wish you all the best! Kind regards - Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have this microwave which is vented for outside but some reason the air comes out from top too is this normal?plus now and then i do see grease on the top and i did check outside the house the air is venting out tooo so why is this throwing air inside

Asked 3 years ago by Umer.

• A:Answer All I can say is that it is NOT normal for me. Ours is vented from the outside and as far as I can tell, little or no air is coming out from the vent.

  Answered 3 years ago by RicTheGVerified Purchase

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Q: Questiondoes the height measurement include the overhang of the light or is light in addition to the 16 1/2" H ?

Asked 3 years ago by Brian.

• A:Answer Hello and thank you for inquiring about this great microwave! We're happy to let you know that the height measurement does include the overhang of the light. 16&1/2" is the total height of the unit. If we can answer any additional questions you have, please come back, and let us know as we're always happy to help. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionhow much does it cost for installation

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer You can do yourself if you are hands-on. I did mine.

  Answered 3 years ago by User1

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Q: QuestionIs there any help to replace old microwave if I by this new microwave

Asked 3 years ago by Anonymous.

• A:Answer You can have it installed by BestBuy. They will remove and haul away the old one and will install the new one. It costs a little extra but worth it.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat kind of lighting is underneath what type bulbs?

Asked 3 years ago by Rich.

• A:Answer Hello - Thanks for reaching out about this microwaves light source. The cooktop lighting uses a three setting (Bright/Night/Off) Halogen light bulb (WB36X10213). The interior lighting uses an incandescent light bulb (WB36X10003). We sure hope this helps! Have a great day. -Shayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat color is the handle?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate

• A:Answer Hey there, Thanks for reaching out to us today. The handle color is Black Stainless. We hope all is well! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs the dark part around the door/control pad black or dark gray on the stainless steel model?

Asked 3 years ago by Jay.

• A:Answer Sort of a dark gray color. The only true black is the area for the clock/status display. From a distance it does look black.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI have a 36" MW now does this some with side panels and if not how do i get them?

Asked 3 years ago by B.

• A:Answer We appreciate your interest in this wonderful microwave. We have an optional filler kit that can be purchased separately and is model JX36BSS. We’re here if you have any additional questions. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a 29 1/2 × 16 1/2. Will this one fit

Asked 3 years ago by Sean.

• A:Answer Yes, but it is only 15 1/2

  Answered 3 years ago by BestBuy

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Q: QuestionI need to replace my GE over the range microwave. Model no. JVM1950SR1SS. What models are suitable replacements with the same dimensions? Thanks

Asked 3 years ago by Harry.

• A:Answer Almost all over the range microwave have similar dimensions. The difference s are often in the wall mounting bracket’s. You will likely have to remount the new dedicated bracket that comes with your new unit as the old may not fit.

  Answered 3 years ago by Anonymous

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Q: QuestionI need to replace my GE microwave JNM1953SF1SS whose dimensions are 16.5 x 29.75 x 15.50 What do you recommend? It "just" fits in the cabinetry space with no room to spare.

Asked 3 years ago by Melle.

• A:Answer Hello there, thank you for taking the time to reach out with this excellent question. Both of these microwaves have similar dimensions, but we would recommend double checking the installation instructions to make sure all clearance requirements can be met. More information on this can be found on page 7 of the installation instructions, linked here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/b742e252-a892-463f-b5c2-0900348def56.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have for us in the future. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionis this the correct model to replace the GE Adora with serial number of TV223879B?

Asked 3 years ago by Ronin.

• A:Answer Hello. Thanks for checking with us! Model JVM7195SKSS would be the closest replacement, but all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWE CURRENTLY HAVE PVM9195DF1CC AND WANT TO MAKE SURE WE GET A COMPARABLE REPLACEMENT. PLEASE LET ME KNOW AS SOON AS POSSIBLE. THANKS BEBE

Asked 3 years ago by BEBE.

• A:Answer Hi there, thank you for the question. The dimensions of this replacement is quite similar, with the notable difference of it being about 1/4" shorter than you previous unit. As long as all of the clearances and installation requirements are met, this microwave will work wonderfully. We recommend checking out the installation instructions, especially page 7, for more information. This can be found here: https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/0a7b21f9-9d0c-4603-92ac-485d94d13f8d.pdf - We hope this helps, and please feel free to reach out with any additional questions you may have. -Elliot@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow do you unlock the microwave after control locking it

Asked 3 years ago by Joyce2l.

• A:Answer Hey there! To lock or unlock the microwave, simply press and hold Set Clock for about 3 seconds. You’ll know the microwave is unlocked when LOCKED disappears from the display. We hope this helps! If you need anything else, we’re always here for you. Have a great day. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhich model replaced the PVM1995SF1SS?

Asked 3 years ago by Anonymous.

• A:Answer Hello- Thanks so much for your question. The model number you provided isn't showing valid, however you may be referring to model number PVM9195SFSS. There isn't a direct replacement but the following models would be comparable. Model PVM9005SJSS has a different style control panel but it would be a nice replacement. Also please take a look at model PVM9215SKSS. https://www.bestbuy.com/site/compare?skus=4321128,5439301 If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI am replacing my ge jvm7195skss manufactured in 2017 with a new one of the same model. Can I use the same mounting bracket that is currently fixed to the wall?

Asked 3 years ago by Keith.

• A:Answer I had an older model that I was replacing and they did end up changing the brackets. I asked about it and they explained that while they might have been able to use the older brackets, the ones that went with this unit were a slight upgrade.

  Answered 3 years ago by NicklausVerified Purchase

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Q: QuestionJVM7195EF1ES looking for a replacement in slate what do you recommend ? must be same outside dimensions to fit over stove. Thank you jjeff

Asked 3 years ago by jjeff.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer Hello. Thanks for reaching out! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Just note that, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Model JVM6175EKES would make a great replacement. We know that you will make a great choice, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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