Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Main Content

Questions & Answers

Your price for this item is $594.99
Page Showing 41-60 of 69 questions
  • QuestionIs the freezer rack and fridge rack interchangeable multi level rack would work better in freezer for me

    Asked by arkia.

    • Answer Hi Arkia- The multi-level rack in the fresh food section does not fit in the freezer section; the supports are different, making the shelf too narrow to fit in the freezer. An accessory step shelf is available for purchase. The wire step shelf goes all the way across the freezer and has a raised area for 2 or 4 ice trays and a lower section for food storage. You can view and order online at GEApplianceParts.com: https://www.geapplianceparts.com/store/parts/spec/WR71X2086 - Keep in touch! SUEatGEA

      Answered by GE Answers

  • QuestionIs water supply with shut-off valve required for this refrigerator to operate?

    Asked by Mike.

    • Answer Does not attach to Water.

      Answered by EpicCenter

  • QuestionIs it posible for critters like mice to get into the compressor area? Or is it rodent-proof?

    Asked by Amy.

    • Answer Hi Amy- Thanks for viewing our GE Top-Freezer Refrigerators! Refrigerators and most major appliances are not considered rodent-proof. Unfortunately, mice can squeeze through the smallest crevices. Thanks for reaching out to us! SUEatGEA

      Answered by GE Answers

  • Questionwhat is the height of this fridge?

    Asked by Joan.

    • Answer Hi Joan- Thanks for viewing! Overall Height is 64 3/4 in. Height to Top of Case is 64 1/4 in. We encourage you to view the Quick Specs at the following link for all product dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=310418_gts16dth_c2.pdf - Keep in touch! SUE@GEA

      Answered by GE Answers

  • Questioni am looking for a stainless steel refrigerator with dimensions : 28 " wide, 60 " high depth 30 "

    Asked by ursula.

    • Answer Not your fridge then. This is that classic textured white fridge.

      Answered by EpicCenter

  • QuestionHI Is the finish for this fridge smooth or textured? I am looking for a replacement for the GE series artistry series fridge that is no longer manufactured...any suggestions? Would like that vintage, smooth white, metal handle look. Thanks!

    Asked by Anonymous.

    • Answer Hi- This is Sue at GE Appliances. Thanks for viewing! GTS16DTHWW has textured doors. Our GE® ENERGY STAR® 17.6 Cu. Ft. Top-Freezer Refrigerator GIE18HGHWW has a high-gloss finish. Enjoy a polished appearance that stands out in any kitchen. If interested, you can order the stainless steel handles from model GIE18HSHSS (stainless steel). You can order online at GEApplianceparts.com or contact our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Thanks for checking with us!

      Answered by GE Answers

  • Questiondoes this refrigerator have a back coil?

    Asked by jad.

    • Answer no

      Answered by bouchie56

  • QuestionI have a GE GTS18FBMFRWW top freezer, we had 3 power surges in about 10 min. Now freezer is not totally freezing items and refrig is set on 9 but not real cold any assistance is appreciated, what would it cost to repair something like this. Thanks

    Asked by Noel.

    • Answer Hello Noel - this is Nancy at GE Appliances and we are happy to help you. We're sorry to hear that your refrigerator is no longer cooling properly after the power surges and are happy to help you. First, we recommend disconnecting power to the refrigerator again at the main power supply for a few minutes so as to reset the controls. Next, be certain that the doors are closing properly and the controls are set properly. It takes approximately 24 hours for a refrigerator to cool to proper temperature if it has been off so be certain you have given it enough time to cool to the proper temperature. If these suggestions do not help, then we recommend contacting GE Factory Service at 1-800-432-2737 for assistance Thanks for checking with us! We hope this helps!

      Answered by GE Answers

  • QuestionDoes this refrigerator have wheels?

    Asked by weezyNYC.

    • Answer Hello weezyNYC - this is Nancy at GE Appliances and we are happy to help you. This refrigerator offers two mobility wheels in the front with two slider legs. There are two rollers in the baseplate assembly in the back of the unit. We hope this helps! Thanks for checking with us!

      Answered by GE Answers

  • QuestionDoes this model come with wheels?

    Asked by Rob.

    • Answer Hello Rob - this is Nancy at GE Appliances and I am happy to help you. This refrigerator offers two adjustable sliders in the front of the refrigerator. There are rear rollers within the base plate assembly. I hope this helps! Thanks for checking with us!

      Answered by GE Answers

  • Questionwhat are the measurements of this unit?

    Asked by Ali.

    • Answer Hi Ali- This is Sue at GE Appliances. Thanks for considering our GE Series Top- Freezer Refrigerator! The approximate dimensions are as follows: 64 3/4"H x 28"W x 31 5/8"D. You can also view the Quick Specs at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=310418_gts16dth_c2.pdf - Thanks for checking with us!

      Answered by GE Answers

  • QuestionWhat does it mean when the freezer makes loud noises

    Asked by Shorty.

    • Answer Hi Shorty- This is Sue at GE Appliances. Thanks for your purchase! We are happy to address your concern. You may hear the fans spinning at high speeds. This happens when the refrigerator is first plugged in, when the doors are opened frequently or when a large amount of food is added to the refrigerator or freezer compartments. The fans are helping to maintain the correct temperatures. The normal operating sounds you may hear are provided in the Owner's Manual included with your refrigerator. You can also view a short video at the following link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 - Any other sounds may require a service technician for diagnosis. To schedule a service appointment, contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://genet.geappliances.com/eService/Service/home - We hope this is helpful. Keep in touch!

      Answered by GE Answers

  • QuestionIs this GE 15.5 cu.fr. Refrigerator "Energy Star" rated?

    Asked by Hoss.

    • Answer Hello Hoss - this is Nancy at GE Appliances and I am happy to help you. This refrigerator is ADA Compliant, Made in America (70 to 90% U.S. Content), but does not have the Energy Star certification. It is energy efficient. According to the Energy Guide, the estimated yearly energy cost is $46, based on an estimated yearly electricity usage of 382 kWh. I hope this helps! Thanks for checking with us!

      Answered by GE Answers

  • QuestionWhat is the warranty?

    Asked by Sharon.

    • Answer Hi Sharon- This is Sue at GE Appliances. Thanks for viewing our GE Top-Freezer Refrigerators! For the period of one year from the date of the original purchase, GE will provide any part of the refrigerator which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE will also provide, free of charge, all labor and in-home service to replace the defective part. For reference, you can also view the complete warranty details on page 19 of the Owner's Manual online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60746-4.pdf - You to contact GE Consumer Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for checking with us!

      Answered by GE Answers

  • QuestionIs there supposed to be a light bulb in the freezer compartment? And, if YES, where should it be located, and how do I get in there? bulb size?

    Asked by TomTexas.

    • Answer Hi TomTexas, I am happy to help. There is not a light bulb for this freezer. We appreciate you checking with us. Lisa from GE Appliances.

      Answered by GE Answers

  • QuestionNo meat drawer?

    Asked by Al.

    • Answer There is no meat drawer. I didn't realize there wouldn't be one. I ended up at the Container Store to purchase something I could use as a pseudo-drawer but a built-in one would've been better.

      Answered by MarkM

  • QuestionHello. Will the delivery people put the handles on the side of my choosing on delivery? Is this a self defrosting freezer? Thanks.

    Asked by Mindy.

    • Answer Yes

      Answered by Sabingo

  • QuestionWhy do this refrigerator make dripping noises at the bottom in the refrigerator feels like it's defrosting my food????? Like it's not working or something? ??????????

    Asked by Roy.

    • Answer Hi Roy- This is Sue at GE Appliances. We are happy to help. Water dropping on the defrost heater can cause a sizzling, popping or buzzing sound during the defrost cycle. A water dripping noise may occur during the defrost cycle as ice melts from the evaporator and flows into the drain pan. For reference and to view additional operating sounds you may hear, see page 17 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60746-4.pdf - Thanks for checking with us!

      Answered by GE Answers

  • QuestionIs the exterior textured?

    Asked by Anonymous.

    • Answer Yes

      Answered by Judy

  • QuestionDoes this Refrigerator come with a ice maker?

    Asked by Monica.

    • Answer Hello Monica - this is Nancy at GE Appliances and I am happy to help you. This wonderful 15.5 cubic foot refrigerator does not come with an icemaker, but is IM4D icemaker ready. The icemaker is an option and can be purchased separately. I hope this helps! Thanks for checking with us!

      Answered by GE Answers