“Good morning, I purchased the GTS16DTHWW in September and I'm having a problem with freezer continually icing up which causes the motor noise to increase significantly. The freezer is not anywhere near full, nothing blocking the vents, temp at rec setting”

Asked by Rich 5 years ago

1-2 of 2 Answers

Hello Rich - Thank you for reaching out to us regarding your refrigerator. We are sorry to hear of the issue with the freezer icing up and we are glad to assist. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. We apologize for any inconvenience it has caused. Olga
Answered by GE Answers 5 years ago
Sorry, there was a problem. Please try again later.
Evaporator fan motor or Defrost timer defective.
Answered by Monte2001 5 years ago
Sorry, there was a problem. Please try again later.