Questions & Answers

Q: QuestionHow do you adjust the temperature?

Asked 8 years ago by DrDrBigDog.

• A:Answer Hi DrDrBigDog - Thanks for choosing GE! Some Bottom Freezer refrigerators have temperature controls located exterior of the fresh food compartment. The temperature display is off during normal operation unless one of the temperature adjustment pads are pressed (Freezer/Fridge). The temperature adjustment only goes one direction. When you keep pressing the Fridge or Freezer pad, the temperature setting will go up until it reaches the maximum limit and then starts over at the lowest limit. See page 7 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758-2.PDF - Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat is the depth of the shelves within the fridge. Thanks.

Asked 6 years ago by Erin.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer The lowest shelf which has the two food bins measures 13 1/2". The adjustable shelves measure 11". I hope this information helps.

  Answered 6 years ago by gfitzVerified Purchase

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Q: Questioni HAVE ROOM FOR A FRIDEGE THAT IS 32 1/2 WIDE. WILL THIS FIT IN MY SPACE?

Asked 5 years ago by DOUGIEV.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Black Stainless Steel

• A:Answer Our space is 33", it just fit perfectly.

  Answered 5 years ago by crisco1987Verified Purchase

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Q: QuestionDoes this fridge have an ice maker that dispenses into a bin in the freezer? Or is it just the ice maker in the door?

Asked 7 years ago by kirigin.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Kirigin- GE® ENERGY STAR® GYE18JSLSS has a single SpaceSaving Icemaker located in the fresh food section, on the left fresh food door. The Space Saving icemaker stores 3.8 lbs of ice that can be dispensed through the ice and water dispenser on the door, or by removing the ice bucket from the door. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23906 - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat is the depth without the door?

Asked 7 years ago by Anne.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer The depth of the refrigerator compartment without the doors is 23.5 inches. Remember that cords and water lines must fit between the refrigerator and the wall behind it. In our kitchen that means that the front of the refrigerator compartment without the doors can be a little behind the counter top, which is 26.25 inches deep. Although the doors with their hinges and handles extend beyond the counter top, we don't think that detracts from the attractiveness of the refrigerator. We are pleased with it and with the service of Best Buy in selling and installing it. Here are our measurements: wall to refrigerator compartment +/- 2.75"|refrigerator compartment 23.5"|door hinges .5"|door at outward curve 3"|handles 2.5."

  Answered 7 years ago by TevisVerified Purchase

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Q: QuestionI purchased in Dec 2020. Has been great until last week, water has started to leak from the dispenser. Is this a known issue with a fix? TIA!

Asked 4 years ago by Aarnspiger.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Thank you for asking your question. It is not a known issue but will require service call to properly diagnose. It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip. If water continues to drip long after the glass has been removed, service may be necessary. For service, please schedule an appointment with GE Appliances Factory Service. Hope tis helps. Geoff@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHello, Were there or are there any recalls on the refrigerator or the ice/water dispenser? Thank-you.

Asked 4 years ago by Bunny.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hello, thank you for your question. There have not been any recalls issued for this refrigerator or its dispenser. If you would like to view our complete list of recalls, you can do so by visiting our website, clicking the "Owner Support" tab at the top, and then clicking "Recall Information" from the dropdown menu that appears. Please feel free to reach out with any further questions or concerns you may have as we are always here to help. -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes cubed or crushed ice come out of the outside dispenser on the left side door?

Asked 5 years ago by Food4Thought.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer You can choose from cubed or crushed. There are 3 buttons - cubed, crushed and water. All 3 dispense from the same area.

  Answered 5 years ago by LisaRookieVerified Purchase

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Q: Questionwhy does water taste bad after changing filter on GYE18JMLAFES

Asked 2 years ago by Help.

Q: QuestionDoes this fridge have zero clearance doors?

Asked 3 years ago by Sher.

Q: QuestionMY WATER DISPENSER STOPPED WORKINGAFTER I REPLACED TH E FILTER HOW DO I GET IT TO WORK

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

Q: QuestionHow many evaporators?

Asked 4 years ago by Anonymous.

• A:Answer Thanks so much for reaching out about this fantastic refrigerator. This model only has 1 evaporator. Let us know if any other questions come up. Thanks again! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the water filter inside the fridge takes up space on the shelf?

Asked 4 years ago by Lena.

• A:Answer Hello there, thank you for taking the time to reach out to us. The water filter cartridge is located in back upper right corner of the refrigerator compartment, so this shouldn't take up any shelf space. We hope that's the answer you were looking for and we're wishing you the very best. You'd make a great addition to our GEA family! - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the width with the doors open 90 deg. - without the handles? I have a wall on one side, but the door handles will stick out past the corner so I only need to know the width for the actual door to open against the wall. Thanks!

Asked 4 years ago by drvend.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hello- We appreciate your interest in our 17.5 Cu. Ft. Counter-Depth French-Door Refrigerator. This is a really nice model and are happy to help you. The width with the door handle is 40 1/2 and the width without the handle would be 38 1/2. Here's a link to view the specifications. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GYE18JML_JSL_C2_17.pdf If you have any additional questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs the filter included? I just ordered the fridge.

Asked 5 years ago by Staff.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi Staff - Thank you for having purchased this beautiful GE refrigerator. Great news! The first filter is included with the refrigerator so you can connect your water line and begin enjoying filtered ice and water within a couple of hours of installation. We hope this is helpful! Vikki@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the stainless finish fingerprint resistant?

Asked 5 years ago by DarlingD.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Definitely not. Ive had it for 24 hours and it has finger prints all over it

  Answered 5 years ago by Mandybu

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Q: QuestionHow far back from the very front of door does the hinge measure back? Space 691/2 under cabinet. Want to make sure have room for fridge to look right sticking out from cabinet.

Asked 5 years ago by Concerned.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel

• A:Answer Hi there, thanks for reaching out! We're finding that from the front of the door to the hinge is about 8 13/20". We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: Questionthe add says sold out is there any other way to get this?

Asked 5 years ago by marilyn.

This question was asked about the related product: GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Black Stainless Steel

Q: QuestionIs this model available in a 30 inch width?

Asked 5 years ago by Fred.

• A:Answer Hi Fred - Thanks for considering GE Model GYE18JEMDS! This model is not offered in 30" width. We suggest GE® ENERGY STAR® 21.0 Cu. Ft. Bottom-Freezer Refrigerator Model # GDE21EGKBB (Dimensions: 69 7/8 H x 29 3/4 W x 36 5/8 D). We'd love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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