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Hi Lauren - Thanks for choosing GE Model # GWE19JGLBB! We are sorry to hear the water line to the internal dispenser was not connected on your new refrigerator and encourage you to take advantage of the warranty. Please schedule service online at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Have your serial number and your model number available when calling for service. Also, for assistance with parts for your appliances call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Again, we are sorry for this unfortunate experience and apologize for any inconvenience this has caused. We’re glad to have you in the family. Keep in touch at GEAppliances.com. Sue
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