“My washer (front load, same as that pictured) is very shaky on the spin cycle. The basket does spin but it seems erratic and the basket wobbles when it spins as if it is loose. Any ideas?”
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Hi Joey - Thanks for choosing GE! We are happy to provide assistance. The washer is designed to move 1/4” to reduce forces transmitted to the floor. This movement is normal. The shipping bolts and braces should not be removed prior to sliding the washer in place. Consult the Installation Instructions for removal of the shipping bolts: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90369-4.pdf - Make sure the washer is level. The washer needs to be level and sitting on a good, solid floor. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. The more the legs are extended, the shakier the washer will be during operation. Refer to the Installation Instructions for proper leveling. Unbalanced loads can cause the washer to vibrate more. Pause unit, open door and manually redistribute load. To check machine, run rinse and spin with no load. If normal, unbalance was caused by the wash load. The pump may be clogged. Consult your Owner's Manual for directions on cleaning the pump filter. You can also view videos at the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17446 - If the above suggestions do not correct the situation, service may be needed. For service, please schedule an appointment with GE Appliances Factory Service at GEAppliances.com: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope these tips are helpful. Keep in touch at 1-800-626-2005 or GEAppliances.com - Sue
Sorry, there was a problem. Please try again later.Be sure it is level and doesn't rock, i.e. that all four feet are firmly in contact with the floor. If not you can adjust the feet by screwing in or out. But my experience with this washer is that it would not complete a final spin at all when first installed. It would get stuck at 12 minutes and cycle back and forth forever. Repairman replaced a sensor so now it is better but still won't spin if clothes are too heavy so now we have to remove half the load for it to high speed spin and finish the load. That should help you with the vibration problem but yes its a pain.
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