Questions & Answers
- Model:
- GUD24ESSMWW
- |
- SKU:
- 6175641
Q: Questiondoes the 240 power cord run both washer and dryer or does the washer have a separate 110 line needing a separate outlet
Asked by dad.
- A:Answer Hello - Thanks for your excellent question! Unitized washer dryer units only have one power cord. There is not a separate cord for the washer and the dryer. Electric models should be connected to a dedicated 120/240V or 120/208V 30-amp time-delay fuse or circuit breaker. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. Also, the power cord should be purchased separately. We hope this helps! Please let us know if you have any other questions. - Sharon@GEA
Answered by GE Answers

Q: QuestionWhat is the actual height of this unit
Asked by CMP.
- A:Answer Hello. We appreciate you reaching out to us about this laundry center, and are glad to advise the height of the unit is 74 7/8". The full dimensions of this unit are 74 7/8" H x 23 3/4" W x 27 3/8" D. Please note that there should also be at least 1” of clearance both in front of the unit, and on top of it, from any adjacent walls or other surfaces. We are happy to help with any other inquiries or concerns, and hope this information is helpful for you. Best wishes! -Sarah@GEA
Answered by GE Answers

Q: QuestionCan the door be changed to open the other way
Asked by Stevr.
- A:Answer Hello. We appreciate you reaching out to us about this laundry center! The dryer door hinge is not reversible on this particular model, so the door cannot be opened the other way; we regret any inconvenience this may cause. We will certainly share your feedback with our Laundry Products Design team for future review. If you have any other concerns or questions, we are always happy to help. Best wishes! -Sarah@GEA
Answered by GE Answers

Q: QuestionI got confused with ?
Asked by aviuncyk.
- A:Answer Hello, and thanks for reaching out to us about this top load washer. We sincerely appreciate your interest and would like to be able to assist. Unfortunately the nature of your inquiry wasn't quite clear. If you are confused over this appliance, you can certainly reach out to us on social media with the model number and your question, and we'd be glad to help. We're looking forward to hearing from you so we can address any concerns. Wishing you the best! -Sarah@GEA
Answered by GE Answers

Q: QuestionMany of my loads are on the delicate cycle with clothes that require hang dry. They come out of the washer barely damp and wrinkled. Since more water is not an option, is there another solution?
Asked by Jent.
- A:Answer Hello. We appreciate you reaching out, and hate to hear you are having an issue with wrinkled clothing; we know that would be an inconvenience. The Delicate cycle allows special care fabrics to be washed gently, but the basket does still fill and the clothes should be getting adequate water as a result; it is not uncommon for them to be barely damp. To help prevent wrinkling, make sure your delicate load is small enough that the clothing can move freely, and use of fabric softener may also help. If you follow good laundry procedures and delicate/"permanent press" clothes still come out wrinkled, the finish may no longer be good quality. But if you are still having an issue, you can certainly reach out to us on social media for further support! All the best -Sarah@GEA
Answered by GE Answers

Q: QuestionIs the units separate when delivered?
Asked by waterlilyone.
- A:Answer It is on e unit.
Answered by JKIK
Q: QuestionDoes this unit come apart into 2 pieces, ie washer and dryer separate? I am installing into a space on a boat where it will fit once installed, but I need the unit to be half the size to get it inside the boat and into the closet. Thanks.
Asked by MadHatteras.
- A:Answer Hi there - Great question! This unitized washer/dryer cannot be separated, the washer and dryer are wired together. We apologize for any inconvenience this may cause. Thanks for checking! -Mikayla@GEA
Answered by GE Answers

Q: QuestionI had my set for 2 years now and it just started making noise like someone is throwing bricks inside of it and shakes so bad it starts moving and banging across the floor
Asked by Barbie.
- A:Answer Hello - Thanks for reaching out to us. We are sorry to hear of your unitized washer/dryer issue. Please make sure your unit is level. If it is level, service is recommended. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737. We apologize for any inconvenience it has caused. Olga@GEA
Answered by GE Answers

Q: QuestionCan this dryer be vented to the left side?
Asked by choicejoyce.
- A:Answer Hi there - Great question! Yes, the dryer can be vented from either side. Thanks for checking! -Mikayla@GEA
Answered by GE Answers

Q: Questionwhat are the height, width and depth of this GE washed and dryer?
Asked by ge.
- A:Answer Hello, thank you for your question. The dimensions of this unitized washer/dryer are as follows: 74-7/8" x 23-3/4" x 27-3/8" (HxWxD). If you would like to view the complete list of dimensions for this unit, we recommend you view the quick specs, linked here: https://files.bbystatic.com/xCo5v%2F2tiAA1WTxhnCQYtA%3D%3D/d3714f23-9afb-47d3-b63d-1ae68ea16069.pdf We hope this helps! -Chris@GEA
Answered by GE Answers

Q: QuestionDoes this washer have a pulsating noise or is there something g wrong w mine. Just installed.
Asked by Denise.
- A:Answer Hey there, Congratulations on recently installing your new unit! We can understand your concern about the noise made by your washer. During agitation, the agitator rotates in two directions. This makes an electric pulsing, grinding, or buzzing noise. We hope this was helpful. Stay in touch! Mike@GEA
Answered by GE Answers

Q: QuestionIf I purchase this unit, it is almost identical (other than brand) to the washer/dryer unit I now have. Can I use the current vent hose and three pronged electric cord instead of re-purchasing?
Asked by EastBoston.
- A:Answer Hey there, Thanks so much for reaching out. We cannot provide any information about items used from a different brand. We recommend purchasing the required parts as needed. If you have any questions about which parts to purchase, please ask your local Best Buy associate. Best wishes! Mike@GEA
Answered by GE Answers

Q: Questionone of the reviews mentioned the lint trap isn't good. I hope the newer model has better lint trap.
Asked by LIN.
- A:Answer Just purchased and the lint trap is a “pain”.! I was warned though by numerous reviews
Answered by Beth
Q: QuestionWhat is the year this unit was made
Asked by Anonymous.
- A:Answer Hi, Good question! We appreciate your interest and would love to provide you with an answer. We found that this model was first manufactured in 2018 and is still being manufactured as of 2021. We hope this information helps! -Sylvia@GEA
Answered by GE Answers

Q: QuestionI have a stackable GE from about ten years ago. Is there an operating manual available?
Asked by Anonymous.
- A:Answer Just get online, go to Google (or whoever) and type in the TYPE of machine you have an the manufacturer. Usually, a PDF will pop up that you can download.
Answered by markem
Q: QuestionHello - how big is the dryer door and what is the depth needed for the door to swing open? Is it possible to get the door handle on the other side with this model?
Asked by Newlaundry.
- A:Answer Hi Newlaundry, thanks for your question! With the door opened to 90 degrees, the new depth of the unit is 43". The dryer door is, approximately, 18" high. Page 3 of this unit's installation instructions go over the location requirements for this model. We'd recommend taking a look at those to see if they help to clear things up! You are not able to move the dryer door handle to the other side of the door and you are also not able to reverse the door swing of the dryer door. We hope this helps and that you're staying safe. -Michael@GEA
Answered by GE Answers

Q: QuestionI need a washer/dryer that works on a 120 only please help
Asked by Anonymous.
- A:Answer Hello there, we'll be happy to assist you! We actually have a washer/dryer combo that uses a standard standard 120 V plug. You can see model GFQ14ESSNWW here: https://www.bestbuy.com/site/ge-2-4-cu-ft-14-cycle-washer-and-16-cycle-electric-dryer-combo-white-on-white/6398451.p?skuId=6398451 - We hope this is what you were looking for! If you have any other questions, you can e-mail us using the Contact Us page on our website and a member of our team will be glad to help.- Guy@GEA
Answered by GE Answers

Q: QuestionCan the swing of the dryer door be switched?
Asked by Anonymous.
- A:Answer No, as you can see from the front facing picture.
Answered by pepe
Q: QuestionWasher and dryer run at same time?
Asked by Anonymous.
- A:Answer Hello, Thanks for reaching out. Great question! Yes, our unitized washer/dryer combos are designed so that both can run at the same time. Stay well. Mike@GEA
Answered by GE Answers

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