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Hello ScooBeDieux, Thanks for the question! We appreciate your interest in GE Appliances, and we'd be happy to help you with this freezer. We apologize the drawer functions were not explained thoroughly. We know how important such features can be for an appliance, and we'll do our best to improve this. We found that the shelves and drawers for this model are removable. Both can also be adjusted to higher or lower positions within the freezer. You can find this information in the owner's manual on page 7. The following link can be used to access this as well: https://files.bbystatic.com/txtNJQGUSOgFjg8mrguScw%3D%3D/B01BA43C-9BDD-426C-90CF-81DE38C9AA6A.pdf We hope this information is helpful. If there are any more questions, please reach out to us using the "Contact Us" link on our website. We appreciate your interest in GE Appliances and hope you have a great day! -Sylvia@GEA
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