Questions & Answers

Q: QuestionI just bought this fridge. GSS23HSHSS. I want to know if the bottom wheels can be adjusted as it is 1 to 2 cm too tall for the area.

Asked 7 years ago by Tiny23.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hi Tiny23, Thank you for reaching out to us. The rollers can be adjusted about 5/8 inches (16 mm). Have a good day. The rollers should be set so that the refrigerator is firmly positioned on the floor and the front is raised just enough that the doors close easily when opened less than 90 degrees. Have a good day. Sadie@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat year was this model first built?

Asked 7 years ago by ChrisW.

• A:Answer Hi ChrisW- GSS23HGHWW was introduced in 2014. It features adjustable slide-out, spillproof glass shelves that have raised edges to help contain spills and make clean up quick and easy. Adjustable large door bins offer ideal space for storing large containers in the door for more valuable shelf space. Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat is the color on the exterior sides of the refrigerator? black/slate/other?

Asked 9 years ago by DL.

This question was asked about the related product: GE - 22.5 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Sides are a dark gray slate color, This one of the main reasons I chose this model all others were black

  Answered 8 years ago by MonroeVerified Purchase

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Q: Questioncan you buy in the pearl color/

Asked 4 years ago by ron.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hey there, and thanks for reaching out to us about this side-by-side refrigerator! We appreciate your interest. Regrettably, we do not currently have a pearl finish available for this model. We apologize for any inconvenience that may cause, and will be sure to send feedback about color availability to our Refrigerator Design team. We hope this stainless steel look may be a good fit for you and are happy to help with any other concerns. Best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questionare the shelves moveable

Asked 4 years ago by lilred.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hi there, Lilred Great question! Yes, this refrigerator's shelves are adjustable. Thanks for considering GE Appliances! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the model number for replacement filters? Are there any issues with availability when replacement is needed?

Asked 5 years ago by AmyJ.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hi AmyJ, thanks for your question! Based on the Specs of your unit, we're finding that the following part number for your filter is: XWFE. As for availability, COVID-19 has caused some issues with part availability and delivery. We're doing the best we can to re-supply as quickly as we're able. Of course, when you need a replacement filter in the future, it's possible that they will be in stock and ready to order. We hope that this helps and that you're staying safe. All the best. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionDo you take away the old refrigerator

Asked 5 years ago by Ronald.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

Q: QuestionWhat happened to the slate color option?

Asked 5 years ago by Jeffzx.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hi Jeffzx - GE® 23.2 Cu. Ft. Side-By-Side Refrigerator GSS23 is not available in Slate. We suggest GE® 23.2 Cu. Ft. Side-By-Side Refrigerator GSS23GMKES (Slate). Explore Slate Appliances at https://www.geappliances.com/ge/slate-appliances.htm - Thanks for considering GE! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHas this model been discontinued. It's the perfect fit and I have been looking for months for this type of refrigerator. If it has been discontinued, will a similar model come out soon?

Asked 6 years ago by darsey.

Q: QuestionHow many pounds of ice and be produced in an hour? or 24 hour time frame?

Asked 6 years ago by IceMachine.

• A:Answer Hi- Thanks for considering GE! The icemaker will make approximately 4.5 lbs. or 130 cubes per day. The Arctica ice buckets hold 10 lbs. of ice. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhen delivered and installed, can the doors be removed to fit through our 31'' door opening and then re-installed once inside the kitchen?

Asked 7 years ago by Pippa.

• A:Answer No, it is not recommended to remove the doors of this refrigerator.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionHello, What is the swing of the right door to fully open? I have a wall on the right side where unit will be positioned. What is the open measurement at 90 degree (right side) ? and what is fully opened measurement (right side)? Thank You.

Asked 7 years ago by MDP13.

• A:Answer Hi MDP13- Width with door open 90˚ with door handle = 38-1/4". The interior drawers can be accessed with the door(s) at 90 degrees. If the adjacent wall is deeper than the refrigerator case depth (depth w/o doors 28-1/2"), clearance required to remove fresh food full-size pan without disassembling is 18-15/16". We suggest to view Quick Specs at the following link for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GSS23HGH_R2_16.pdf - Thanks for considering GE. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs the stainless steel fingerprint resistant

Asked 7 years ago by Dan.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hi Dan- The stainless steel finish is not fingerprint resistant. It is also available in Slate- GSS23HMHES. The stone-inspired Slate finish blends impeccably with today's materials and colors. The dark matte appearance also naturally hides fingerprints, smudges and dirt, so it's delightfully easy to maintain. Learn more at: https://www.geappliances.com/ge/slate-appliances.htm - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat water replacement filter does this use? Does BestBuy sell the water filter online?

Asked 7 years ago by GE.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hi - The replacement filter is Model: MWF - SKU: 2331642. Purchase online at BestBuy.com. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs the stainless steel model magnetic on the doors?

Asked 7 years ago by Anna.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Yes, this refrigerator features magnetic door.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes this have ethe same dimensions as model number Gsh22jfrebb? If not what current ge model number has the same dimensions? That model number is discontinued and I need to purchase a replacement refrigerator.

Asked 8 years ago by Eva.

• A:Answer Hi Eva- This is Sue at GE Appliances. We certainly appreciate your loyalty! While GE® 23.2 Cu. Ft. Side-By-Side Refrigerator GSS23HGHB is the most comparable and the smallest capacity side-by-side available, the dimensions are not exactly the same as the previous model. GSS23HGHBB is approximately 32 3/4"W x 69 1/2"H x 35 1/4"D. You can also view the Quick Specs for additional dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GSS23HGH_R2_16.pdf - We hope its fits your space. Keep in touch!

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhy does the Best Buy web site show this unit (GSS23HGHWW) as a 22.5 Cu. Ft. unit and on the GE website says that it is a 23. 2 Cu. Ft.

Asked 8 years ago by BG49.

• A:Answer Hi BG49- This is Sue at GE Appliances. We're excited to hear of your interest! The capacity of model GSS23HGHWW is 23.2 cu. ft. A website correction request will be sent to Best Buy. We apologize for any confusion. Thanks for reaching out to us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhere can I view this product, what store?

Asked 8 years ago by Linda.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

Q: QuestionLive in small home with combination living room and kitchen. Noise is a factor. Is this refrigerator relatively quiet? Thanks

Asked 8 years ago by tulips.

This question was asked about the related product: GE - 23.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless Steel

• A:Answer Hi tulips- This is Sue at GE Appliances. We are excited to hear of your interest! Yes, our refrigerators continue to be designed with as quiet a performance as possible. Insulation, fan designs, variable fan speeds and compressor designs all contribute to the quiet operation of our refrigerators. We hope you enjoy the great tasting filtered water ( Removes 99% of lead from your drinking water and certified to reduce chlorine-resistant cysts). The advanced water filtration (MWFP) also reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users’ water). Thanks for checking with us. Keep in touch!

  Answered 8 years ago by GE Answers

  
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