A:AnswerHi Pam- We are excited to hear of your interest in our GE Refrigerators! Frost Guard or Adaptive Defrost means that the refrigerator will only defrost as needed. It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. If the refrigerator is not being frequently used (ex. family on vacation), it will not defrost as often. It also utilizes a "Pre-Chill" function to lower the freezer temperature prior to the defrost cycle. This lowering of freezer temperature allows the freezer to return to its set temperature point more quickly once the defrost cycle is complete. All this amounts to less thawing of foods and refreezing during the defrost cycle. The result is that it reduces freezer burn. We suggest to view the following link for complete details on this great feature- REFRIGERATOR- FROSTGUARD TECHNOLOGY: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16699 - Keep in touch! SUE@GEA
A:AnswerHi Katie, thanks for reaching out! This model has what is called a NeverClean Condenser. On refrigerators, air is "forced" across the condenser coils by a condenser fan to aid in removal of the heat being pulled from the refrigerator during the cooling process. This movement of air collects dust and household debris. Dirty condenser coils reduce the refrigerator's ability to maintain optimal temperatures or operate at maximum energy efficiency. Newer automatic defrost refrigerators have a NeverClean Condenser that does not require cleaning or maintenance. - The condenser coils are located in the compressor housing instead of on the back, keeping them clean and functioning optimally. This design allows for more efficient airflow. The coils will not require cleaning under normal condition since they are encased. - While it is not necessary for the performance of the refrigerator, if you want to clean dust, pet hair, etc. off the floor beneath the refrigerator, an appliance brush or vacuum with a hose attachment can be used. The rear of this unit will be enclosed. We hope that this information helps! Stay safe. -Michael
A:AnswerHi James- Icemaker Water Line Kits are sold separately. Check out page 27 of the Installationn Guide for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-5.pdf - Keep in touch! SUE@GEA
A:AnswerHi cakkyb- We are excited to hear of your interest in our GE® ENERGY STAR® 23.2 Cu. Ft. Side-By-Side Refrigerator GSE23GGKCC! Approximate Product Dimensions are as follows: 32 3/4"W x 69 1/2"H x 35 1/4"D (including handle). We suggest to view the Quick Specs at the following link for all product dimensions including clearance requirements: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GSE23GGK_C2_16.pdf - Keep in touch! SUEatGEA
A:AnswerHi Judy - Model # GSE23GGKWW offers Cubes, Crushed Ice and Chilled Water. They produce 7 cubes of ice every 70-80 minutes, which is .21 lbs of ice using about 4 ounces of water. That's about 4.5 lbs per day. Arctica Ice buckets hold 10 lbs of ice. Thanks for viewing GE! Sue
A:AnswerHi there,
We are finding that the top drawer can only be moved down one more rung than where it is located in this picture: https://products.geappliances.com/appliance/gea-specs/GSE23GGKWW#gallery-4 - There is going to be a space between the top drawer the the others on the bottom of the fresh food section. Also, the shelf on top of the first drawer acts as a sort of lid to the drawer. You are able to adjust the shelves if there are spaces available for you to slide them in. We hope that this clears things up for you! Thanks so much for your question. -Michael
A:AnswerHi Elaine - The icemaker will make approximately 4.5 lbs or 130 cubes per day. The Arctica Ice bucket holds 10 lbs of ice. Ice production can be increased by decreasing the freezer temperature to -2F. Also, the dispenser features Cubes, Crushed Ice and Chilled Water. Thanks for viewing GE! Sue
A:AnswerHi Confused- We have great news! The doors can be removed if necessary to fit through a narrow doorway (Case Depth Without Door = 28 1/2 in). Check with BestBuy for installation options or view the Installation Instructions at the following link for details (page 21): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-6.PDF - Thanks for choosing GE! Enjoy - Sue
A:AnswerHi Beach - We are sorry to hear the icemaker is not producing ice. Check the Icemaker On/Off switch and be sure nothing interferes with the sweep of the feeler arm. A clogged water filter can restrict water flow to the icemaker. Filters should be changed every 6 months. See pages 8 and 14-15 of the Owner's Manual at the following link about the filter and icemaker: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-6.PDF - Also, view a short video about troubleshooting your icemaker at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403 - For service, please schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We hope these tips are helpful. Keep in touch! Sue
A:AnswerHi Tree - Side-by-Side refrigerators have a water reservoir in the fresh food section that holds approximately 14.9 to 33.5 ounces of water, depending on the model. Since the reservoir is in the fresh food section, the water will not be ice-cold. See SXS REFRIGERATOR WATER DISPENSER TEMPERATURES AND CAPACITY: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17448 - Keep in touch! Sue
A:AnswerHi Elaine- Fresh Food shelves are approximately 17.6" Width x 17.75" Depth. Approximate Freezer shelf dimensions: Top (fixed) shelf - 9.4" W x 11" D;
Slide-out shelves (2) - 9.4" W x 16" D; Bottom basket - 9.1" W x 10.5" D x 7.5" H. We hope this is helpful! Sue
A:AnswerHi billelaine - Shelf Dimensions (Approximate): 17 ½"D x 16 ¾"W (useable width). Bin Cover (1) - 13 1/2"D x 18"W. The refrigerator has adjustable slide-out, spillproof glass shelves. Raised edges help contain spills and make clean up quick and easy. Keep in touch! SUE@GEA
A:AnswerHi Rosie- The freezer is equipped with 2 adjustable shelves and 1 fixed 1/2 sweet spot shelf (under ice bucket). The extra holders allow you to adjust the two shelves if necessary to accommodate various size items. Thanks for choosing GE. Enjoy! SUE@GEA
