Questions & Answers

Q: Questiondoes this model come withOUT a ice maker?

Asked 4 years ago by Judy.

• A:Answer Hi - Thank you for your interest in this beautiful GE French Door refrigerator. This model does not come from the factory with an icemaker installed. You of course, have the option of not using the icemaker. There is a switch on the body of the icemaker itself that you can turn off if you should choose to do so. We hope this helps. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe LED light for the control panel does not light up. I can see the temp numbers adjust up and down, but the LED light does not light. How do I fix this?

Asked 4 years ago by Tom.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hi - Thank you for checking with us. In the event someone inadvertently placed the unit in the Sabbath mode, try pressing and holding the Alarm and Water Filter pads at the same time for 5 seconds and see if that restores the lighting on the control panel. If it doesn't, press and hold those pads again for 5 seconds. If the issue persists, disconnect power to the refrigerator for 2-3 minutes by unplugging the unit or at your breaker box to reset the electronics. If this does not restore the lighting for the control panel, you will need service. We hope this helps. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionAre the doors hinged for zero clearance? In other words, I have a 33" opening so the left side of the frig would be against the wall. Can I still open the left door flush with the wall? (Current frig photo attached)

Asked 4 years ago by BobbyDD.

• A:Answer Hello there, This is a great question! Besides the 1/8" air clearance for each side, installing this refrigerator flush with your wall will be just fine. Let us know if you have any other questions. Take care! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow do I make the water colder? It seems like it's just a bit colder than room temperature

Asked 4 years ago by Yoni.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hello - We can certainly understand tour concern about the water not being cold. Bottom freezer and French door refrigerators have a water reservoir coil in the fresh food section that holds 12 - 24 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. After the 12 - 24 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. You can also adjust the temperature in the fresh food section to a colder setting. We hope this helps. Thanks for checking. Olga@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the delivery cost for 60630.

Asked 4 years ago by Mayra.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Suppose to be black & it’s not

  Answered 3 years ago by Praiseourfather

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Q: QuestionCan this refrigerator be transported laying down?

Asked 4 years ago by Sue.

• A:Answer Hi there, Thanks so much for your question! When loading the refrigerator in a moving van, truck, etc., it is best to keep it standing upright to minimize possible damage to the sealed system or prevent damage to loose items. French-Door & Bottom-Freezer models: These must always remain upright, though they can be tilted to get through doorways, etc. We hope this was helpful! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs the stainless steel fingerprint resistant?

Asked 4 years ago by Mary.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hi, Good question! We appreciate the interest and we'd be happy to give you an answer. We found that this model is not fingerprint resistant. Thanks for checking with us! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan I put cabinet panels on GE GNE25JSKSS 24.8 Cu. ft. Stainless Steel French Door Refrigerator - Energy Star

Asked 4 years ago by Dan.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hello, Thanks for asking! We appreciate the interest in this model and we'd be happy to help. We found that this refrigerator cannot have panels installed on it. Thanks for checking with us! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the ice maker have a filter? is the ice filtered?

Asked 4 years ago by Andrey.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hi, Thanks for the question! We greatly appreciate your interest and we'd be happy to help. The icemaker in this model will use the same filter as the water(XWFE Filter). There is no need to purchase another. We hope this information helps. If you have any further questions let us know! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe lost our large bottom freezer basket. We need to purchase a new one. Where can we buy one? I've done the normal Google search and it's showing that the part is not available. Thank you in advance :)

Asked 4 years ago by Michael.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hi, Thanks for asking! We appreciate you choosing GE Appliances and it's a pleasure having your business. We're sorry to hear about your basket and we'd be happy to help. To answer your question, the freezer basket for your model is part WR71X24744. If you have any further questions let us know. Have a wonderful day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the freezer have led lighting as well?

Asked 5 years ago by curious.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hi there! Thanks for your question! Yes, the fresh food section and the freezer section both have LED lighting in them. Hope this helps! Best wishes. -Michael@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDo you have to connect the internal water dispenser to have water for ice? I question wasting energy by opening the door constantly for water so I would like to shut off. Also can water spills or drips get into the freezer?

Asked 5 years ago by NPR660.

• A:Answer Hi NPR660 - Thank you for your interest in a new GE refrigerator. We are delighted to assist you. The external water line runs into a single valve that directs the water to either the dispenser or the icemaker. The best option here is to simply not use the internal water dispenser. Water spills or drips would not be a normal occurrence from any of the internal components on the refrigerator itself. We hope this answers your questions. We wish you all the best! Vikki@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this unit have dual evaporators? One for the freezer and one for the fresh food area so the air isn't exchanged. Is the temp adjustable for the full with 3rd drawer in the fresh food area?

Asked 5 years ago by GaryG.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hello GaryG, thank you for your question. This refrigerator does not have dual evaporators. Typically, those are found in side-by-side models. Additionally, the bottom drawer in the fresh food area does not have any climate controls like the two drawers above it do. We apologize for any inconveniences this may cause. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – Chris@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionThis is the Model number that one of your competitors offer and the options to order. GNE25JSKSS. I chose to option for color "SS" and "None" for ice/water dispenser. We have no need for water or ice. Other of your competitors say it is not possible?

Asked 5 years ago by Duke.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hi Duke - Thanks for reaching out to us. We truly appreciate your interest in this French-door refrigerator and apologize for any confusion. We are happy to answer this for you! This refrigerator is designed with an internal water dispenser and a factory-installed icemaker with a water filtration system. We do not offer this model or any 33" width French-door models that do not include a dispenser and apologize for any inconvenience this may cause. Please feel free to reach back out to us if you have any additional questions. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionare the sides of the refrigerator black

Asked 5 years ago by jeff.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer More dark gray than black (see attached).

  Answered 5 years ago by ReliableVerified Purchase

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Q: QuestionIs this a glossy black...and would it be too glossy in a small kitchen

Asked 5 years ago by EDGE.

This question was asked about the related product: GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss Black

• A:Answer Hi there EDGE, Thank you for reaching out. We're happy to help. This refrigerator is a High Gloss Black. We're unable to answer your question about a small kitchen. We do apologize for this. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhy is the water line inside the fridge that dispenses water not connected?

Asked 5 years ago by Ochocero.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hello Ochocero, Thanks so much for reaching out. We're happy to help! The water line must be installed to use the dispenser and the icemaker. We would recommend checking out the installation guide for instructions. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the Stainless Steel Model fingerprint resistant?

Asked 5 years ago by Belmare1girl.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer No. It gets lots of fingerprints, although Pledge multi surface seems to clean them up pretty good. Still it's an almost daily task. Especially after the grands are here.

  Answered 5 years ago by StashVerified Purchase

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Q: QuestionHow do you know that the sabbath mode is OFF? It keeps coming on and my lights don't work.

Asked 5 years ago by y.

This question was asked about the related product: GE - 24.8 Cu. Ft. French Door Refrigerator - Stainless Steel

• A:Answer Hi there - Great question! To exit Sabbath mode, press and hold the Door Alarm and Water Filter buttons simultaneously for 5 seconds. We hope this helps! -MikaylaGEA

  Answered 5 years ago by GE Answers

  
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