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Hi - We are happy to provide assistance. You will need to use less detergent if you have a water softener. The amount of detergent you use will be determined by the hardness of your water. Also, adjust the rinse aid dispenser to reduce the amount of rinse agent (turn counterclockwise). See page 9 of the Owner' Manual. See the chart on page 10 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55117.pdf - Sandy grit left on dishes is from water not being hot enough to dissolve liquid or dry detergent. The water coming into the dishwasher should be a minimum of 120 degrees Fahrenheit. To check the water temperature, run the hot water at the kitchen sink and measure the temperature of the running water with a canning or meat thermometer. Adjust the temperature of the water heater accordingly. To be sure that the dishwasher is filling with the hottest possible water, run the hot water faucet at the kitchen sink prior to operating the dishwasher. Also, avoid running the dishwasher while hot water is being used for other activities. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21548 - DISHWASHER DETERGENT USE AND WATER HARDNESS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17470 - Keep in touch! SUE@GEA
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