“The refrigerator is freezing. The water filter actually froze and busted.”
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Hi P - Thanks for reaching out to us. We are sorry to hear of this unfortunate experience and want to help. First, check the controls. We suggest factory settings: 0F Freezer; 37 Refrigerator. Reset the electronics by unplugging or by turning off power at the circuit breaker for 30 seconds or so and then adjust to factory settings. See page 5 of Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60646-6.PDF - Freezing can be caused by a low food load. Foods are needed to absorb the cold air. We suggest to view the following troubleshooting link- SXS REFRIGERATOR TOO COLD, FREEZING FOOD: https://products.geappliances.com/appliance/gea-support-search-content?contentId=20492 - A qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online at GEAppliances.com - Keep in touch! Sue
Sorry, there was a problem. Please try again later.I would contact bestbuy or the manufacturer they should replace or fix it as that is a manufacturer defect. In addition if it's too cold you can adjust the temperature fairly easy, just look at the instructions and follow them.
Sorry, there was a problem. Please try again later.