“I purchased my unit 2 nights ago and have only ran it on the COOL setting. I’ve had to take it outside to drain it probably 7-8 times now. Is this normal?”
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Hello, thank you for your question. We're sincerely sorry you have had to drain your air conditioner so many times. This is not normal operation and we would love to look into this further as this is not the ownership experience we strive for. We recommend you follow the instructions listed on page 15 of your owner's manual for instructions on how to set up a service appointment, linked here: https://files.bbystatic.com/qOm76QrVOf2DkN4aVgdPrg%3D%3D/F8C70390-5B95-43DA-BF80-D6C18E2336AC.pdf We hope this helps! -Chris@GEA
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