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Hello Claire - Thank you for reaching out about this excellent air conditioner. We will be happy to help with this. First, we suggest making sure the panel is installed correctly. If the exhaust hose is currently at the top, trying flipping the panel so that it is on bottom. You can see this on page 9 of the manual here: https://files.bbystatic.com/qOm76QrVOf2DkN4aVgdPrg%3D%3D/F8C70390-5B95-43DA-BF80-D6C18E2336AC.pdf The part number for the window seal plates is WJ01X26222. We recommended giving our Parts team a call to inquire about their availability. They can be reached at 1-877-959-8688. Keep in touch! - JB
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