Questions & Answers

Q: QuestionMy freezer is not freezing my foods at all , everything is melting. And it is not making ice either. Holding you know what my problem could be?

Asked 4 years ago by Anonymous.

• A:Answer We hate to hear that your refrigerator's freezer is not working how it should. This is definitely not what we would expect to hear and would love to help. If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. To best determine the cause, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this unit fit through a standard 36" door. or Can you take the door handles off to fit through the door.

Asked 4 years ago by Rick.

• A:Answer Yes. When they deliver they took off the doors and the freezer drawer front.

  Answered 3 years ago by 6nelatwellsVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHOW QUICK SERVICE COMING IF THERE ARE SOME PROBLEMS ? IS THERE ANY SHORTAGE OF PARTS? HOW LONG USUALY TAKE TO FIX ANY PROBLEMS?

Asked 4 years ago by ERIC.

• A:Answer Hi there, thanks for reaching out. How quickly servicers are able to come out is dependent upon the availability of servicers in your area. In addition, we wouldn't see there being any issue with you receiving needed parts. With that said, we don't expect you to experience any issues with your refrigerator. We hope to have you in our GE Appliances family and we're wishing you the best! - Guy@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat does it mean went it says open box? the price is diffrent

Asked 4 years ago by jeff.

• A:Answer Hello. This means that this was removed by consumer from box and then not sealed as it was from factory. The dealer may have is at a discounted sale price.. Please check with the Best Buy store. Geoff@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow to remove the handles from the doors? There are no screws visible.

Asked 4 years ago by lori.

• A:Answer Hello, and thanks for reaching out to us about this. We hate to hear you've had some trouble with removing the handles and know that may have been an inconvenience. The handle has small screws near the top; these set screws can be loosened with an 1/8” Allen wrench. As this model is a door in door, you should latch the inner door to the outer before removing the handle. Once the screws have been removed you simply need to remove the handle from the mounting fastener. Further details are available in the installation instructions, if needed. We are also happy to help with any other questions or concerns you may have. Best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this fridge magnetic?

Asked 4 years ago by Edawg.

• A:Answer Yes, I'm attracted to it. Just the side, stainless steel is not magnetic.

  Answered 4 years ago by BobboVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHi I just got my ge profile French door fridge today and was wondering if the temperature of the fridge and freezer are supposed to stay lit on the display panel?

Asked 4 years ago by Shelly.

• A:Answer Hello Shelly. Thank you for your recent purchase of this lovely refrigerator. The temperature will not remain displayed on the control panel. It will display for a short period of time, approximately 10 seconds, while you are setting either section for temperature you would like. The display then goes blank after you have selected the temperature you wish. Stay well and enjoy your new refrigerator. Geoff@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionFridge is getting warm. Please, tell me step by step how to check and reset the fridge temps. I do not use videos.

Asked 5 years ago by Thursday.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door-in-Door Refrigerator with External Water & Ice Dispenser - Slate

• A:Answer Greetings, Oh goodness! We're awfully sorry to hear that your fridge is getting warm. We can definitely understand your concern. If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. Check the following: Check the temperature control settings: To change the temperature, press and release the Freezer or Fridge pad. The display will show the set temperature. To change the temperature, press either the Freezer or Fridge pad until the desired temperature is displayed. Press and hold button for Turbo Cool feature. The display will show tC. Press and hold button for Turbo Freeze feature. The display will show tF. To turn off the cooling system press and hold the Fridge and Ice Maker buttons. To turn on, press Fridge or Freezer. Turning the cooling system off stops the cooling to the refrigerator, but it does not shut off the electrical power. We hope this helps. If you need anything else, reach out to us anytime. Best wishes! Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the ice maker and water dispenser be disabled? Could we elect not to have it hooked up and still have a working refrigerator? Hard to find a large,quality R/F without the water dispenser and ice maker. We don't use ice much.

Asked 5 years ago by Grizzly.

• A:Answer Yes, you can use it without connecting the water. We did it for a could weeks until we got the connection ready.

  Answered 5 years ago by Eli02Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this ice maker/ water compatible with a reverse osmosis system? It says you will need 40 psi to be successful.

Asked 5 years ago by ROHP.

• A:Answer Hi there - Great question! Yes, this refrigerator can be connected to a reverse osmosis system. If the water supply to the refrigerator is from an RO system, you will need to use a bypass plug in place of the water filter. Check out page 42 in the Owner's Manual for additional information: https://bit.ly/3sgA0lK. Feel free to reach out to us on social media if you have any other questions. Thanks for checking! -Mikayla@GEA

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre the refrigerator drawers on rollers or do they slide?

Asked 5 years ago by BAJ7.

• A:Answer The drawers slide quite well.

  Answered 5 years ago by MiniacVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat temperature setting should my freezer be at?

Asked 5 years ago by Gray.

• A:Answer I have mine set at -4

  Answered 5 years ago by Eli02Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi, Looking for info on slate fingerprint resistant...I thought you carried it

Asked 5 years ago by Caringmidwife.

This question was asked about the related product: GE - 27.8 Cu. Ft. Door in Door French Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel

• A:Answer Hi Caringmidwife - Thanks for viewing GE Model GFD28GBLTS! We are excited to hear of your interest in our fingerprint resistant Slate finish. The model number for Slate is GFD28GMLES. Explore Slate at: https://www.geappliances.com/ge/slate-appliances.htm - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have this fridge and the light is not turning on I have done everything I can and the light will not turn of it’s not cooling anything either

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 27.8 Cu. Ft. Door in Door French Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel

• A:Answer Hi - Thanks for reaching out to us! We are sorry to hear your GE refrigerator model # GFD28GBLTS is not cooling and the lights are not working. This is frustrating, we know. If in Demo Mode, the unit will not cool. Press and hold the Freezer, Fridge, and Crushed pads for 7 seconds to activate or deactivate Demo Mode. Check the power source. Plug something else into the outlet and make sure the plug is fully inserted. Reset the home circuit breaker by turning off for 30 seconds. Take a look at the following link- See REFRIGERATOR DOES NOT RUN OR COOL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21631 - A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We apologize for any inconvenience this has caused and hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the water dispensed chilled?

Asked 5 years ago by Kimbow.

This question was asked about the related product: GE - 27.8 Cu. Ft. Door in Door French Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel

• A:Answer Hi Kimbow - Thanks for viewing GE Model GFD28GBLTS! Bottom freezer and french door refrigerators have a water reservoir coil in the fresh food section that holds 12 - 24 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. After the 12 - 24 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. We'd love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMy refrigerator and freezer lights aren’t working or any of the front controls for the icemaker or water dispenser is not working model number GYE22KMHFES

Asked 5 years ago by Rex.

• A:Answer Hi Rex - Thanks for reaching out to us and choosing GE Model #GYE22KMHFES! We are sorry to hear the lights and front controls are not working and glad to help. If the doors were removed, check to make sure the electrical connections located under the top hinge cover were connected. Take a look at page 25 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60716-5.pdf - We hope this is helpful. If you have any additional questions, do not hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI noticed there was a lock option on the platform for the water and ice, does this lock only the ice and water options or lock the doors?

Asked 5 years ago by james.

• A:Answer It locks the ice and water dispenser so you can easily clean around it without getting water/ice everywhere. The doors don't lock.

  Answered 5 years ago by CutiePieTay

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere is the recommended area to store meat, poultery, fish and cold cuts?

Asked 5 years ago by PhillyT.

• A:Answer I store them on the bottom shelf, right above the veggies/fruit drawers.

  Answered 5 years ago by MiniacVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe are going to replace one that is 32.5 inches wide.Has to fit,want watr and ice available in 2 dooe type.. Do you ave one small enough to fit?

Asked 5 years ago by mada.

• A:Answer Hi Mada - Thanks for considering GE! Many models are 32 3/4" wide. We do offer GE® ENERGY STAR® 20.8 Cu. Ft. French-Door Refrigerator Model #: GNE21FSKSS (Dimensions: 69 7/8 H x 29 3/4 W x 36 5/8 D). This model has a factory-installed icemaker. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question