A:AnswerHi zChris123- GFE28HSKSS has 1 Full-Width, Adjustable Temperature Drawer w/ Colored LED Lighting. 3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting. Play Video: https://www.youtube.com/embed/fnHG6wH1P-g?rel=0 - It also have a 1 Quick Space Shelf- Quickly slides out of the way to make room for tall items. Play Video: https://www.youtube.com/embed/klcdPiNekSQ?rel=0 - The glass shelves have silver trim (vs white). Thanks for choosing GE! Enjoy- Sue
A:AnswerHi John - Optional IM5D does not have an On/Off switch. You will use the "Icemaker" button on the exterior control panel to turn either icemaker On/Off. The options are Ice Top On/Off / Ice Bottom On/Off. See page 23 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also, play Installation Video: https://www.youtube.com/embed/gzyHWSvRqAM?rel=0 - Keep in touch! SUE@GEA
A:AnswerHi IceConnoisseur- The crescent shaped ice cubes are approximately 2 1/2" long x 3/4" high x 3/4" thick. Thanks for considering GE. Keep in touch! SUE@GEA
A:AnswerThis is our 2nd GE refrigerator/freezer in 3 months. First one was loud, new one is fine. Watch out for ice build up around the refrigerator icemaker door. We've already had that replaced. The entire freezer door seal came off on the first unit. Really have to wonder about GE quality. Won't purchase another one.
A:AnswerHi Clalire - If liquids from glass have splashed in and around the dispenser area, clean with vinegar water or a mild soap and water solution. If disassembly is required, we encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for choosing GE. Keep in touch! SUE@GEA
A:AnswerHi Jule - Welcome to the GE Appliances Family! We are sorry to hear of the loose handle and encourage you to take advantage of your warranty and contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Thanks for reaching out to us! SUE@GEA
A:AnswerNot really. FYI we experienced frost and ice crystals in the freezer on the plastic window and around the fridge ice maker door just outside of the seal. It is very difficilt to open the door as it is kind of frozen shut. The freezer seal then fell off but after putting back on has stayed in place. Unit is much noisier than our last refrigerator of a different brand. We are receiving a replacement from Best Buy, great service and much help. Next choice will be different model/brand
A:AnswerHi - Thanks for choosing GE. We are happy to help! WARRANTY: Parts Warranty Limited 1-year entire appliance; Labor Warranty Limited 1-year entire appliance; 30- Day Water Filter( if included). We suggest to view the written warranty details on page 50 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - The refrigerator has a Water Filter Indicator Light on the control panel. We suggest to view pages 9 and 17 for details regarding the water filter: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also, see the following link REFRIGERATOR – FILTER MAINTENANCE ALERT MESSAGE: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19694 - Also, check out troubleshooting tips at this link- REFRIGERATOR - SLOW WATER FROM DISPENSER: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16239 - If you need further assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We hope this is helpful. Keep in touch at 1-800-626-2005 or visit our Contact Us page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm - SUE@GEA
A:AnswerHi- Thanks for choosing GE- We're glad to have you in the family! Air may be trapped in the water system. We suggest to press the dispenser for at least 5 minutes to purge the line. See the following link REFRIGERATOR - NO WATER FROM DISPENSER: http://products.geappliances.com/appliance/gea-support-search-content?contentId=34232 - Also, GE® ENERGY STAR® GFE28GSKSS is equipped with Advanced Filtration RPWFE Filter. Play Video: https://www.youtube.com/embed/wl81rCmU3UY?rel=0 - The filter is located in the fresh food interior on the left side wall, near the top. See page 17 of the Owner's Manual for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also view REFRIGERATOR – RPWFE OPERATION: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19693 - We hope this is helpful. Keep in touch! SUE@GEA
A:AnswerHi Mike- Thanks for considering our GE® ENERGY STAR® GFE28GGKBB! While decibel ratings are not available for refrigerators, our refrigerators continue to be manufactured with as quiet an operation as possible. We realize the kitchen is a popular gathering place. When the surrounding noise is low, you may hear a high-pitched hum or pulsating sound from the high efficiency compressor while it is operating. Also, this model offers popular SECOND ICEMAKER OPTION - Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately). Play Video: https://www.youtube.com/watch?v=R6mw--0jJeY - Keep in touch! SUE@GEA
A:AnswerHi Shoshanny- Yes, the control panel can be locked. Press Lock pad and hold 3 seconds to lock out ice and water dispenser and all feature and temperature buttons. Thanks for choosing GE. Enjoy! SUE@GEA
A:AnswerHi Al- Thanks for choosing GE. We are sorry to hear your foods are freezing and apologize for any inconvenience this has caused. We suggest to set the temperatures at factory settings- 37F for the refrigerator and 0F for the freezer. Allow 24 hours for the temperatures to stabilize. Food load is an important factor. The drawers and compartment should ideally be 1/2 full or more. Freezing occurs when the refrigerator does not having enough food to absorb the cold air. If foods in the crisper, deli, and/or snack drawers are freezing, make sure the bins are at least 1/2 full. If the drawer has adjustable temperature and items are freezing, adjust the drawer to a lower setting. If the refrigerator temperature sensor is blocked, it may not be able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. If this does not help, service may be required. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule an appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUEatGEA
A:AnswerHi ShoppingForFridge - The refrigerator has a reciprocating compressor, designed to give years of reliable service. We do not offer a refrigerators with linear (inverter) compressors. Also, the refrigerator is equipped with TwinChill™ Evaporators and Frost Guard. Dual evaporators maintain separate environments in both the fresh food and freezer compartments to manage temperature and humidity levels and keep foods fresh. Cold, dry air stays in the freezer compartment to prevent freezer burn, and more humid air stays in the fresh food section to keep fresh food fresh longer. Frost Guard (adaptive defrost) means that the refrigerator will only defrost as needed. It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. If the refrigerator is not being frequently used (ex. family on vacation), it will not defrost as often. See the following link for more details: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16699 - Also, always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately). Play Video: https://www.youtube.com/embed/R6mw--0jJeY?rel=0 - We hope this is helpful. We take pride in the craftsmanship, innovation and design that goes into every GE Appliances product, and we think you will too. Keep in touch! SUEatGEA
A:AnswerHi Jerry- We are excited to hear you are enjoying your new refrigerator model GFE28GGKWW! The instructions for removing the drawer can be found on page 21 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60764.pdf - We suggest to clean with a mixture of two tablespoon of baking soda and one quart of water. For cleaning tips visit HOW TO CLEAN THE REFRIGERATOR INTERIOR: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16886 - Keep in touch! SUEatGEA