A:AnswerHi there. Thanks for reaching out. Double ovens are designed as one model and are wired together. You cannot replace just one of the ovens. You would need to replace the entire double oven. We’re sorry about any inconvenience this may have caused. Please let us know if you have other questions.- Don@GEA
A:AnswerHello, thank you for reaching out to us! You should be able to reset your clock by pressing the “Set Clock” pad, then use the number pads to set the time. Press “Set Clock” again to toggle between AM and PM. Press “Start” to save the time. We hope this helps. Best regards – Matthew@GEA
A:AnswerThanks for your interest in this wonderful wall oven. The maximum height for the cutout is 51 1/8” and the max width 25 ¼” for this unit. You can view additional information in the Quick Specs here: https://files.bbystatic.com/4O6Sc3aZ5UbWdZmJ1YlO6Q%3D%3D/5ae3ecaf-0385-428a-9ea7-d3d5e06b65ae.pdf. Please let us know if you need additional assistance and we’ll be happy to help. -Gina@GEA
A:AnswerHello. Thanks for reaching out! The bake mode uses heat primarily from the lower element but also from the upper element to cook food. There currently is not a lower element only cooking option. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHello. Thanks for reaching out about this oven! This model is designed to operate in a dual fashion. If you are looking for a single oven, we offer some great wall ovens. We encourage you to check out some of our models such as PSB9100SFSS and PSB9120BLTS to explore which ones will fit your needs. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@GEA
A:AnswerHi there, thank you for taking the time to reach out to us. We were able to locate your double oven's model and found it has the following cutout dimensions: 25” - 25-1/4” W x 49 1/2” - 50-1/8" D x 23-1/2’’ Min. D. With that said, we're pleased to let you know that the only difference of model JKD3000SNSS is that it has a minimum cutout height of 49-11/16". As long as you can meet this requirement, we're pleased to let you know this new double oven should make a great fit. We'd love nothing more than to keep you in our GEA family, so please let us know if you need anything else from us. - Guy@GEA
A:AnswerHello- We appreciate you reaching out and checking with us. Your current model is 26-3/4 x 51- 1/4 x 23-1/2 and the new models specifications are in the following link:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JKD3000DN_SN_R2_19.pdf
As you can see your current model is slightly larger than the new model and there may be some modification needed to help accommodate it in your space.
The Fit Guarantee can still be used. Please see the following link to view details. https://www.geappliances.com/content/migrated-ge/wall-oven/79756_built_in_ge_rebate.pdf
We recommend checking with a cabinet person and be sure to take before, during and after photos so you can submit that with the Fit Guarantee form. Please be sure to read the fine print. We would not be able to tell you the cost of installation, considering modification needs to be done. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
A:AnswerHello,
Good question! We appreciate your interest and we'd be happy to help. This model does not require WiFi to operate. If WiFi is unavailable the oven should still work correctly. Thanks for asking and have a great day!
-Sylvia@GEA
A:AnswerHello. The model JKD3000SNSS needs a cutout opening of: 50 1?8" H x 25 1/4" W x 23 1/2" D. You will need to modify your current cutout opening. The height and width need to be modified. Please check out the GE Appliance Fit Guarantee. Stay well. Geoff@GEA
A:AnswerHi there! Thanks for checking, we'd be happy to help. Your older model's cutout dimensions are as follows: Cabinet width: 27", Cutout width: 25" min., height: 41 1/4" max, depth: 23 5/8" min. Cutout location from floor, minimum, 22". - It looks like your old model was a microwave/wall oven combo unit. The cutout space needed for the new double wall oven that you're looking into is: (w x h x d) (in.) 25-1/4 x 50-1/8 x 23-1/2, cabinet width: 27", cutout location from floor: 13 1/4" min. - We found a microwave/wall oven combination unit that you may like, you can take a look at it by searching for: JK3800SHSS. - This unit's cutout dimensions are as follows: (w x h x d) (in.) 25 x 41-1/8 x 23-1/2, cabinet width: 27", cutout location from floor, minimum, 21 5/8". We hope that this is helpful and that you're staying safe. -Michael@GEA
A:AnswerHi! Thanks for reaching out. We'd love to help look into this further for you. We're having a little issue locating your old model in our system. If you can, take a picture of your old unit's rating plate and reach out to us on social media with your questions here. We'd love to help you look for a replacement and find the old cutout dimensions. Hope to hear from you soon. -Michael@GEA
A:AnswerHello davud,
Good question! We thank you for your interest in GE Appliances, and we'd be happy to help you with this range. We found that the time for preheating an oven can vary depending on what the temperature setting is. Most ranges have a Preheat that will signal when the oven has reached a temperature hot enough to add food, rather than when the set temperature is reached. Typically the range will signal after about 7-12 minutes, depending of the temperature you set. If you decide to wait until the oven has reached 350 degrees, it could take 10-20 minutes.
We hope this answers your question. Please let us know if there's anything else we can help with.
Have a great day!
-Sylvia@GEA
A:AnswerHello Dsgs2 - Thank you for choosing GE Appliances, we are always happy to help. Model JKD3000DNBBwould make a wonderful replacement for your current oven. They both have the same cutout installation specifications should it will fit perfectly. It also comes with all of your current features and more! Stay in touch! - John@GEA
A:AnswerHi Marcie, thanks for your question! We're seeing that your older model has the following cutout requirements: height: 48 5/8", width: 24 3/4", depth: 24" minimum, minimum height from the floor to the bottom of the cutout space: 13 1/4". The cut out dimensions for the new unit, as seen in the Quick Specs, are: height: 49 11/16" minimum 50 1/8" max, width: 25" minimum 25 1/4" max, depth: 23 1/2" minimum, minimum height from the floor to the bottom of the cutout space: 13 1/4". GE Appliances guarantees your new qualifying 27" or 30" GE Profile or GE built-in standard single, double or microwave combination wall oven will fit your existing cabinet cut-out of compatible model width and configuration or we will provide up to $300 in the form of a prepaid MasterCard toward the cost of professionally modifying your cabinet’s height or width. Note: A prepaid Visa card will be issued for purchases made through Costco. Please let us know if you have any other questions via email or social media. We hope that this helps! Stay safe. -Michael
A:AnswerHello, we are sincerely sorry your double wall oven is not operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. We recommend you take advantage of your warranty and schedule an appointment with our certified technicians by calling 1-800-432-2737. -CV
