Questions & Answers

Q: QuestionDOES IT COME WITH A PROBE

Asked 3 years ago by MARK.

• A:Answer Good day, This double oven does not come with a probe. If you're looking for a model that comes with a probe, check out model JTD5000SNSS. Thanks for your interest in GE. Have a great day! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWould I be able to replace these oven handles with the Cafe' style oven handles to match my other appliances?

Asked 3 years ago by Wendy.

• A:Answer Hey there - we're happy to answer this question about the handles for this oven! After double checking, we can confirm that Café handles will only work with Café appliances, so they wouldn't work with this wall oven. We apologize for any inconvenience this might cause. Keep in mind that we do have a great selection of Café double wall ovens that you can also consider. -- We hope this answer was insightful. Have a great day. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhen opening one of the oven doors does the internal light come on for that oven or do both upper and lower lights illuminate?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 30" Built-In Double Electric Wall Oven - Black

• A:Answer One at a time

  Answered 3 years ago by CC123

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Q: QuestionDo you have to take anything out before you run a steam clean or self clean? And what should i run if there is residue on the back of the oven and the glass. Steam or self clean?

Asked 3 years ago by Elie.

• A:Answer Hello- Your oven racks are considered self-clean racks so they can stay inside the oven when you are cleaning it. Before cleaning your oven we recommend to prevent streaks from occurring, wipe out the excess grease this will help prevent streaks inside the window. Considering you have a little residue, you could try the steam clean first and if it doesn't help then try the longer self-cleaning process. We hope this helps! If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan these be installed side by side in an island?

Asked 3 years ago by robynny.

• A:Answer Hi there - We appreciate you checking in with us. Unfortunately, this double electric wall oven cannot be separated and installed side-by-side in a kitchen island. We're sorry for any inconveniences this may cause. Dimensions and installation information can be found here: https://files.bbystatic.com/d7aCU%2B5xKdsZeXlGZMQIQQ%3D%3D/c1750516-b487-4a0f-8023-9bd7d8918ffa.pdf. There are also complete installation instructions linked on the product's page on our website. If you have any other questions, please reach out to us and we'd be more than happy to help. All the best, Kelsey@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow do I use the Shabbat mode on this oven

Asked 4 years ago by Mike.

• A:Answer Hi Mike! Thanks for your question. To set Sabbath Mode on this double wall oven, you can following these instructions: 1. Press and hold the Bake and Broil pads for 3 seconds to enter special features. 2. Press the 8 and 2 pads to scroll up and down until “SABBATH" appears in the display. Use the 6 pad to view and edit the current setting, 2 and 8 to change the setting, and 6 again to Save, 4 to exit the Special Features and Start Sabbath mode. (Alternately, use the 4 pad to return to the prior menu from the Sabbath menu without saving). A "]" will appear in the display and the clock will not display. You can find these instructions on page 9 of the Use and Care manual. We hope this helps! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this oven come with the pedestal?

Asked 4 years ago by JMH.

• A:Answer no

  Answered 4 years ago by donbVerified Purchase

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Q: Questionoven shuts down before timed cycle; control panel goes completely black.; open the door and comes back on ;sometimes the oven completes its timed cycle

Asked 5 years ago by robert.

• A:Answer Hello robert, Thanks so much for reaching out. We're terribly sorry to hear that your oven is shutting down and the control panel goes blank. We understand how frustrating that would be. We would recommend replacing the fuse or resetting the breaker. If that does not resolve the issue, please schedule a service appointment with a qualified GE technician. We hope this helps. Best wishes! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe purchased the GE JTD3000SN1SS and was installed as shown in the manual. The electrical box in the cabinet was located as specified, upper right hand corner. The conduit layers on the top area of oven and vibrates during use. What can I do.

Asked 5 years ago by Homeowner1025.

• A:Answer Hi Homeowner1025, thanks for reaching out! We're sorry to hear about this, we know that this must be frustrating for you. If you recently had this oven installed, we'd recommend contacting your installer to come to your home and double check the installation as stated in the manual. Should this be an issue with the appliance itself, please feel free to view the details of your warranty on page 18 of your Use and Care Manual. We hope that this helps! Please stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do you get the WiFi feature to work?

Asked 5 years ago by Sabe.

• A:Answer Hi Sabe - Thanks for choosing GE and welcome to the family! We encourage you to view the following link for complete details- WALL OVEN - SET-UP BUILT-IN WIFI CONNECT: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23936 - For further assistance, call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected]. Enjoy! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionOur cabinet cut out is 3 inches larger than the oven measurement. Does the oven come with metal trim to fill the hole following installation?

Asked 4 years ago by LittleOldLady.

• A:Answer Hi there, thanks for asking! The wall oven will come with two types of bottom trim, one that is smaller and one that's larger. The larger trim piece should be installed if your unit was installed on pedestals. If the unit was not installed with pedestals, you'd use the smaller trim piece. You can view these trim pieces on page 8, section 11, of your installation instructions. We hope this helps! -Michael@GEA

  Answered 4 years ago by GE Answers

  
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