Questions & Answers

Q: QuestionIs this cooktop ADA compliant?

• A:Answer Yes, this cooktop is ADA compliant.

Q: QuestionI am considering a new cooktop and have looked for one with coils but cannot find one. I like the glasstop models but my wife is concerned it will break. Have the coil versions been discontinued and is the glasstop surface cooktops durable?

Asked 4 years ago by Snaggletooth.

This question was asked about the related product: GE - 36" Built-In Electric Cooktop - White

• A:Answer Do not do it. Never with BEST BUY. It took 4 months to be delivered. It will require a LICENSED and BONDED Electrician to install. The BEST BUY installers were neither. They could not even figure out how to pull the electrical breaker to the COOK TOP that they were to replace. They took my cash for the install, that never happened, and have not felt any urgency to return it to me. If you let BEST BUY install it, and the TECHS are not LICENSED and BONDED, it may invalidate your home owners insurance. Go to a reputable store. Verify the intallers credentials BEFORE making any purchase. NEVER USE BEST BUY

  Answered 4 years ago by ROBERTSMEGHEADVerified Purchase

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Q: Questionwhat is the power in watt for each burner for model JP3036SLSS ( GE - 36" Built-In Electric Cooktop - Stainless steel)?

Asked 3 years ago by rainy.

This question was asked about the related product: GE - 36" Built-In Electric Cooktop - Stainless Steel

• A:Answer Thank you for connecting with us! The front left element is 1500W, the left rear element is a 120W Warming Zone. Additionally, the front right element is 2500W with Power Boil, while the right rear element is 1200W. Lastly, the center heating element is 2700W. We hope this helps and if you have any additional questions, please reach out to us. Kind regards – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow hot should the "warmer" burner on the JP3036SLSS get when turned on "high?" The four regular burners function properly, but the 5th "warmer" burner seems to be too cool. What temp should the "warmer" burner be when on high? Thank you

Asked 5 years ago by EJones.

This question was asked about the related product: GE - 36" Built-In Electric Cooktop - Stainless Steel

• A:Answer Hello EJones, Thank you for reaching out. With electric cooktop burners, there is not a temperature range associated with each burner. The burner cycles on and off more or less frequently depending on the setting. On high, it cycles off much less than on low. Other factors that make it difficult to provide a temperature range include: the size of the pan, the food or liquid being cooked, the material of the pan, etc. The warmer burner is meant to provide low heat to foods that are already done and to keep them above a temperature of 140 F. We hope this information helps. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat is the cutout dimension the ge model jp3030dwb3, by cutout dimension i mean cabinet cutout.

Asked 1 year ago by Anonymous.

• A:Answer This model has a Cutout Depth of 19-5/8” and a Cutout Width of 28-1/2”. For more information, see the Cutout Dimensions section on page 4 of the Installation Instructions, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website.

  Answered 1 year ago by GE Answers

  
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Q: QuestionIt says the controls are analog. What does that mean

Asked 2 years ago by Ladybug.

• A:Answer It's a physical knob and dial you have to physically turn to turn on and off and adjust the cooking temps is the best way I can describe it.

  Answered 2 years ago by EWGTHEJJJVerified Purchase

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Q: QuestionDo you have to use the top and bottom stainless steel pieces? I want the stainless steel knobs, but not something else to have to clean around on the top and bottom.

Asked 2 years ago by mimi.

This question was asked about the related product: GE - 36" Built-In Electric Cooktop - Stainless Steel

• A:Answer We are replacing the glass cooktop because of chips on the edges. We will definitely install with the metal strips because that is what tends to break. Of course it is your choice, i thought my experience might help… I

  Answered 2 years ago by Anonymous

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Q: QuestionIs this cooktop comes with air fan and filter

Asked 1 month ago by Anonymous.

This question was asked about the related product: GE - 30" Built-In Electric Cooktop - Stainless Steel on Black

• A:Answer The cooktop does not come with a fan or filter.

  Answered 3 weeks ago by GE Answers

  
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Q: QuestionDoes this store have installers for the cooktop?

Asked 2 months ago by Estefania.

This question was asked about the related product: GE - 30" Built-In Electric Cooktop - Stainless Steel on Black

• A:Answer Please enter your zip code on Best Buy's product page for this model to check for the availability of installation services in your area. You can also call Best Buy at 888-237-8289 for assistance with delivery and installation.

  Answered 2 months ago by GE Answers

  
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Q: QuestionIs this stovetop a down draft?

Asked 3 months ago by Margie.

• A:Answer This is not a downdraft cooktop.

  Answered 3 months ago by GE Answers

  
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Q: QuestionWhat kind of a cooktop protector can I purchase for the glass cooktop with knobs on the side?

Asked 5 months ago by sueque50.

This question was asked about the related product: GE - 30" Built-In Electric Cooktop - Stainless Steel on Black

• A:Answer We have not performed reliability and safety testing on protectors or liners for cooktop surfaces on our ranges and cooktops/rangetops. We are unable to make a recommendation for them.

  Answered 5 months ago by GE Answers

  
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Q: QuestionWhat is the best spot remover to clean my white smooth top? I mean very deep spots.

Asked 7 months ago by Spots.

• A:Answer We recommend using ceramic cooktop cleaner for every day and deep cleaning. Apply a few drops of a ceramic cooktop cleaner directly to the cooktop. Use a paper towel or a non-scratch cleaning pad for ceramic cooktops to clean the entire cooktop surface. Use a dry cloth or paper towel to remove all cleaning residue. For burned on food soils, we recommend you review the online Owner's Manual. It is available by clicking on the Features tab and scrolling to the bottom of the Features list. -Vikki@GEAppliances

  Answered 7 months ago by GE Answers

  
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Q: QuestionWhat are the dimension of the burners

Asked 8 months ago by AVP.

• A:Answer This cooktop features two 6” 1200W elements (left front and right rear) and two 8” 2500W elements (left rear and right front). Lauren@GEAppliances

  Answered 8 months ago by GE Answers

  
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Q: Questionis this product returnable if defective.

Asked 9 months ago by Anonymous.

• A:Answer To better answer your question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Lauren@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionDoes one of the burners have a power boil?

Asked 1 year ago by Abel.

• A:Answer Yes.

  Answered 1 year ago by Anonymous

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Q: QuestionI would like to know if I can change the ge cooktop knobs for the cafe knobs.

Asked 1 year ago by Katia.

• A:Answer The knobs are not interchangeable. -Vikki@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: Question30 inches GE stone cooktop has what size of 4 burner? Is it two 8 Inches And two 6 inches burner?

Asked 1 year ago by Anonymous.

• A:Answer Yes, this cooktop has two 8" burners and two 6" burners.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat plug do I need to buy for this?

Asked 1 year ago by lmpv.

• A:Answer Direct Hardwire to 4"x4" with 1" knockout Junction box in cabinet below Cook Top. Will need a 1" FMC ( Flexible Metal Conduit) connector.

  Answered 1 year ago by Anonymous

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Q: QuestionWhat plug do I need to buy?

Asked 1 year ago by lmpv.

• A:Answer This cooktop must be hardwired. This can be found on page 1 of the Installation Guide on the product page.

  Answered 1 year ago by GE Answers

  
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