Questions & Answers

Q: QuestionDoes this unit include parts for installing the duct to vent to outside through the backside wall? If not, what additional parts I should order?

Asked 4 years ago by Jing.

• A:Answer Hey there, you can see the needed tools and materials to install this hood on page 12 of the owner's manual here: https://files.bbystatic.com/SIIlaP6Ajr9vobiQeMtxmA%3D%3D/ddccd927-93e4-4012-9abb-e92316c7ac04.pdf - In addition, you can find instructions for installing the the backside wall beginning on page 15. We hope this helps and we're wishing you the very best. We'd love to see you in our GE Appliances family! - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi. Is this a true black color or a more charcoal gray color. Similar to the stainless steel Samsung appliances.

Asked 5 years ago by Marilyn31.

This question was asked about the related product: GE - 36 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hi Marilyn - Thanks for viewing GE! Model JVX5360DJBB has a true black, glossy finish (not charcoal gray). Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWould this work with 220 volts? I just have 220 volts wiring

Asked 6 years ago by LG.

This question was asked about the related product: GE - 36 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hi LG - Model JVX5360DJBB requires 120V. It will not operate on 220V. Thanks for considering GE. Keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes this work with both gas and electric stove tops?

Asked 6 years ago by FISHHEAD.

• A:Answer Hi FISHHEAD - Yes, Model JVX5360SJSS can be used with both electric and gas cooking products. All current GE vent hoods can be installed over gas cooking products with combined surface burner BTU rating of approximately 65,000 BTUs or less. These products are not recommended for use above any range or cooktop that has a combined surface burner BTU rating over 65,000 BTUs. Combined surface burner rating does not include the oven/broiler BTUs. Exception: If the cooking product is over 65,000 BTUs but does not specify that a high performance (high CFM) hood needs to be installed, then you can proceed with the vent of your choice. Refer to the installation instructions for all installation requirements: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80783-5.pdf - Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this be fitted with Carbon filters? If yes , which and where can they be bought?

Asked 6 years ago by Javeed.

• A:Answer Hi Javeed - The hood has convertible venting. Select recirculating or external venting. Recirculating requires optional JXCF55 - Charcoal Filter. It comes equipped with 2 grease filters (WB02X27203). See page 7 of the Use and Care Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80783-4.pdf - We do not offer any additional filter types. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow do we change the lightbulbs

Asked 4 years ago by Grace.

• A:Answer Hi there! We appreciate you reaching out to us. For instructions and further information on changing the lightbulbs, you can view page 8 of your use and care manual, located here: https://files.bbystatic.com/SIIlaP6Ajr9vobiQeMtxmA%3D%3D/ddccd927-93e4-4012-9abb-e92316c7ac04.pdf - For safety reasons, remember to turn off the switch before getting started! Best wishes - Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs this made in USA?

Asked 5 years ago by MikeW.

This question was asked about the related product: GE - 36 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hi MikeW - Thanks for viewing GE Model JVX5360DJBB! The hood is manufactured globally and not in the USA. GE Appliances products are designed by GE Appliances engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities (plant sites, where appliances are made) can and do change from time to time because GE Appliances continues to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Therefore, your best source for manufacturing location is the packaging/product itself. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDo these 36" convertible range hoods come with the power cord and mounting hardware, and how do they arrive at the 10-minute installation estimate?

Asked 8 years ago by Notthecook.

This question was asked about the related product: GE - 36 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hi Notthecook - JXHC1 - Power Cord Kit (sold separately) is an optional accessory if the hood will not be hard wired. We also offer optional accessories (sold separately) JXRC70 - Remote Control and JXCF55 - Charcoal Filter (necessary for recirculating venting). We suggest to view a video regarding the easy installation: https://www.youtube.com/embed/nrqTMMN9feA?rel=0 - You can also view the Installation Instructions online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80783-4.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionCan this be wired with a cord and plug to an outlet?

Asked 5 years ago by thecadillacboy.

This question was asked about the related product: GE - 36 inches - Convertible - Under cabinet Range Hood - Black on Black

• A:Answer Hi LG, thanks for reaching out! These vent hoods must be supplied with 120V, 60Hz, and connected to a properly grounded branch circuit, and protected by a 15 or 20 amp circuit breaker or time delay fuse. Wiring must be 2 wire with ground. If the electrical supply does not meet the above requirements, call a licensed electrician before proceeding. Route house wiring as close to the installation location as possible in the ceiling or wall. Connect the wiring to the house wiring in accordance with local codes. All of this information can be found on page 14 of your installation instructions. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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