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I think it is. I clean for a living and two clients had people out for it and they said it's normal. They do clean way better then a front loader
Sorry, there was a problem. Please try again later.Hi Jeannie55S- Thanks for choosing GE! We are happy to provide assistance. On 1995 and newer top load washers, you must remove the shipping material just before sliding the washer into place. There will be either a shipping rod, Styrofoam shipping material, or cardboard base and cardboard cone. Consult your Installation Instructions for removal of the shipping material. Do not remove the shipping material prior to sliding into place, since using the washer on a cart or dolly without it can cause the washer to be noisy and vibrate. See the following link- TOP LOAD WASHER WALKING OR VIBRATING: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17445 - Also, we suggest to view the following link that includes videos of the normal sounds you may hear: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21894 - Washer/Dryer Anti-Vibration Pads (Contains 4 pads) WX17X10001CA are available for purchase. Play Video: https://www.youtube.com/embed/3Riz-kOvdlk?rel=0 - We hope this is helpful. Keep in touch! SUE@GEA
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