A:AnswerHi Jeffery - Thanks for considering GE® Washer GFW650SPNSN! This model is not compatible with SBSD137HWW. The compatible optional Pedestal Accessory is GFP1528PNSN (Sold Separately). We are sorry for any confusion. Keep in touch at GEAppliances.com. Sue
A:AnswerGood day,
We're more than happy to answer your questions! For the washer, all sides require no clearances. For the matching electric dryer, it also requires no clearance, however, if you want a better performance, 1/2" clearance for each side is needed. Thank you for choosing GE! Mike@GEA
A:AnswerHi - Thank you for your interest in this feature packed GE front-load washer. The compatible optional pedestal is the GFP1528SNWW. The pedestal is 16" high and allows for convenient storage of detergent and fabric softener bottles. We also offer an optional riser model - GFR0728SNWW. The riser increases the height of your washer or dryer by 7 inches, making it easier to load and unload laundry and allowing you to use the top as a folding surface. We hope this helps. Vikki@GEA
A:AnswerHi Bearboy, thanks for taking a moment to contact us. A buyer cannot choose the serial number/manufacture date of their appliance. With that being said, if you purchase a washer model in-person from a store, you might be able to see the serial number which also includes information about the manufacture date. If you have any other questions or concerns, you can e-mail us using the Contact Us page on our website and a member of our team will be glad to help. We're wishing you the absolute best. - Guy@GEA
A:AnswerI experienced this too, but think I figured out the problem...when they delivered it, they removed the shipping bolts, but NOT the shipping Brackets....the instructions clearly state not removing the shipping brackets from the back can cause the washer to become SEVERELY imbalanced
A:AnswerHi dmark1867 - "Tank Low" will display when the SmartDispense tank needs to re-filled. Typically, this first lights up when there are approximately 8-10 loads of detergent remaining. "Loads Left" displays the estimated number of wash loads left for the amount of detergent in the SmartDispense tank. We suggest viewing the following link- FRONT LOAD WASHERS - SMARTDISPENSE™ TECHNOLOGY ON 2019 AND NEWER MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39761 - Also, this can be referenced on page 5 of the Owner's Manual at this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000217-2.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHey there,
We'll be happy to answer your question! You can turn the auto dispenser off to manually add any detergent of your choice. Simply press the Smart Dispense pad until it is off before starting your load. You can read more on page 12 of the manual. https://files.bbystatic.com/3%2FvTY6tIA8U6BkU58%2Bc4iA%3D%3D/2d6cb555-c3a8-4372-8f6a-fceae6e9ce93.pdf. Thanks for being part of the GE family! Mike@GEA
A:AnswerThis is really annoying. Why doesn’t the power button lock with the rest of the buttons? This happens to me a good bot, not just me barely brushing against it and it turns off but also little ones love to push buttons and the lock feature is basically useless since it doesn’t work on all controls.
A:AnswerHello Liz - Thank you for reaching out about this ground breaking washer. We would love to share more about it. Most comforters will wash properly in this model washer as long as it fits behind the washer tub gasket and is not stuffed into the tub tightly. We hope this helps. Please let us know if you have any more questions. - JB
A:AnswerI just installed the same washing machine. I have been having the same problem. The softener is dispensed at the same time as the detergent. I have not overfilled it. During the rinse cycle the prewash soap dispenser is dispensed. If I use the rinse and spin cycle, the prewash soap dispenser is also used again. I know this because I sat there in front of my machine for an entire cycle, used small cups in all the dispenser areas to judge the dispensing of all of the compartments. The prewash compartment dispensed as it should when prewash was selected. This is appears to be a computer programming problem. It was programmed wrong and needs to be fixed.
A:AnswerHi AngelCrom - Thanks for reaching out to us and for choosing this front-load washer for your home! We understand your concern and are happy to offer you some guidance in this. We comply with all federal and state chemical labeling laws regarding hazardous substances, including California Proposition 65, which requires companies to provide a warning for thousands of consumer products. We do not provide detailed information about what causes the Prop 65 warning to apply for a specific product. - However, the presence of a Prop 65 warning does not necessarily mean the product is unsafe or poses a health risk, as over 800 chemicals are on this list, including wood dust, nickel (found in stainless steel), nicotine, and alcohol. We hope that this information helps to clarify and offers you some assurance. Please feel free to reach out to us if you have any additional questions. We are always happy to help! -Eliza@GEA
