Questions & Answers

Q: QuestionDescription mentions a "12 - 9 dual burner" suggesting there is a single dual burner. Looking at photo of stove top it would appear both front burners are dual burners. Which is correct? Also, is it correct to assume the rear center burner is the warmer?

Asked 2 years ago by Lilpep.

• A:Answer Both front burners are dual. The larger burner on the right is 11 and 8-1/2, the left is 9in and 6. The warmer is rear middle.

  Answered 2 years ago by KarenVerified Purchase

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Q: QuestionCould you add a third rack for baking cookies to this oven? If so, what would be the model number?

Asked 3 years ago by BakingMom.

• A:Answer Yes, you could add another rack. The model number is JB735SP3SS So far we really like it!

  Answered 3 years ago by karlaruthieVerified Purchase

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Q: QuestionI have an existing three prong plug on a dedicated 40 amp breaker. Is that acceptable or must I upgrade to 50 amp? Will I be limited in what I can run at once?

Asked 3 years ago by MarkD.

• A:Answer Mark, I assume the question you asked has already been answered. The answer to your question is: 1 - This oven is rated for 40 Amps 2 - The electric oven should be on it's own dedicated double breaker. (It takes up two spaces in your breaker box) This is what you have. 3 - The 6 ft cord is purchased separately 4 - There are two different cords available for purchase. One of the cords is for 3 prong outlets. The other plug is for 4 prong outlets. 5 - Older homes may have 3 prong outlets. 6 - New homes should have 4 prong outlets. Conclusion - You are fine with just purchasing a 40 Amp Range Plug with 3 prongs. You do not need to upgrade the breaker. Since it is a dedicated breaker, the oven is the only "electrical device" that can use this breaker. You can not be limited.

  Answered 2 years ago by Greg

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Q: Questionis it true that I cannot use my cast iron pan on the top of this range?

Asked 3 years ago by Caroloak.

• A:Answer Hello- Thanks so much for checking with us. Your cast iron pans can be used inside the oven, but they shouldn't be used on top the cooktop. If the cookware has a burr or rough spot, it will scratch the glass surface. Additionally, it is slow to absorb heat. Once this type of cookware heats up, especially on high heat, it holds an intense amount of heat which is transferred to the cooktop. This can cause the element to shut down as a response to the temperature limiters which indicate the surface temperature is too high for the cooktop components to handle. We hope this is helpful! If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionSince oil and water do not mix, I have placed poured water in the air fryer drip pan. The grease stays on top of the water. How does the higher humidity affect cook times and outcomes. Are some foods better or worse using this method?

Asked 4 years ago by JohnFromSouthGrafton.

• A:Answer Hello, If you are adding water to your makeshift drip pan to catch oil, we recommend stopping as that could be very dangerous should something catch fire. If you need to clean it, we would recommend using aluminum foil or parchment paper. As to how this would affect cooking, we would not know as this an untested and unapproved method. This would be counterproductive as air fry is meant to make things crispy and steaming something does the opposite. Hope this helps! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this or any of your ranges with the same options come in slate stainless steel??

Asked 4 years ago by GiGi.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range with Self-Steam Cleaning and No-Preheat Air Fry

• A:Answer Hello, Thanks so much for expressing your interest in this awesome range! This range does come in Slate and Stainless Steel. It also comes in three other colors as well. We hope you'll check it out. Take care! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this model have an induction cooktop?

Asked 4 years ago by JaElJ.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range with Self-Steam Cleaning and No-Preheat Air Fry - Black Slate

• A:Answer Hi there, thanks for your question! This model has an radiant electric cooktop, not an induction one. We'd recommend taking a look at some of our Slide In ranges to see if any of them strike your fancy! Hope you're staying safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the height from the floor to the cook top?

Asked 4 years ago by CookTopHeight.

• A:Answer Hi, That's a great question! We appreciate your interest in this model and we'd love to provide you with an answer. The height from the floor to the cooktop is 35-3/4" to 36-1/2". The leveling legs allow the height to be adjusted. We hope this helps! -Sylvia@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI purchased a GE JB735SPSS range oven. I read that I need to protect the top with a product before I use it. What product should I use to

Asked 4 years ago by Tovonirina.

• A:Answer I think you just need to regularly maintain/clean the top. I got Weiman Glass Cook Top cleaner&polish for that purpose. You may find it in many stores: Kroger, Walmart, Target, etc.

  Answered 4 years ago by TaniaVerified Purchase

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Q: QuestionGood morning, The light inside the oven will not turn off. When I press the oven light button nothing happens. all the other buttons give a reaction when touched except this one. How can I turn it off?

Asked 8 months ago by Xio.

This question was asked about the related product: GE - 5.3 Cu. Ft. Freestanding Electric Convection Range with Self-Steam Cleaning and No-Preheat Air Fry

Q: QuestionHi does the cook top have dots on it or is it solid black with just the circles for the pots?

Asked 1 year ago by KF.

• A:Answer It is solid black but has circles for the pot ranges

  Answered 1 year ago by AnonymousVerified Purchase

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Q: Questionhow do you set the clock

Asked 1 year ago by Anonymous.

• A:Answer Thank you for reaching out to us! To set the clock press and hold the 0 pad for 3 seconds. Then you can press the start pad to enter the set time for the clock.

  Answered 1 year ago by GE Answers

  
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Q: QuestionMy Kitchenaid burners are SOOO slow. I’m ready to replace it! How quickly do the burners on this stove boil water or heat a pan for frying?

Asked 1 year ago by Rangetop.

• A:Answer To heat 4 cups of water from 70° - 200°F on the 9/6" Power Boil burner (left front) will take approximately 6 minutes. A great portion of heating speed and performance depends on the cookware being used. It must be flat-bottomed and sized right for the burner. In this test, we used aluminum cookware.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWill the broiler stay on if the door is ajar?

Asked 1 year ago by Giku.

• A:Answer The broil element will shut off if the door is left open. The door must be closed for the broil element to remain on.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHow can you turn up, the volume on timer. Barely audible. How to open oven door with light turned off. .

Asked 1 year ago by snowy212.

• A:Answer I think the oven door the light automatically comes on when you open the door and there is no option to keep the light off. I'm disappointed I can't turn my volume up also. It's only an option for "On" and "off". My above the Range GE Microwave is loud so I just use the "Timer" option on the Microwave and I can hear it. Don't have to use the Microwave, just the Timer function. Also, I have Alexa. I tell Alexa to "Set a timer for." and I can hear that real good.

  Answered 1 year ago by dannyg

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Q: QuestionDoes this oven have a bread proofing feature with the convection oven?

Asked 1 year ago by mlkr.

• A:Answer No it does not. The 'Warm' setting is 170F, and that is also the lowest you can set the temperature manually.

  Answered 1 year ago by RKB0

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Q: QuestionMy front right stove top middle layer not coming on what do

Asked 1 year ago by Carlton.

Q: QuestionDoes this unit have a warming drawer?

Asked 2 years ago by March.

• A:Answer There is not a warming drawer on this unit. The drawer is for stoarage.

  Answered 1 year ago by rjohns00Verified Purchase

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Q: QuestionDoes tyhe JB735 use 110 or 220?

Asked 2 years ago by Jack.

• A:Answer It is 220 plug in

  Answered 1 year ago by StoveVerified Purchase

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