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Hi hip - Thanks for reaching out to us. We are sorry to hear of the difficulty with your range. We suggest to reset the electronics by turning off power at the circuit breaker for 30 seconds or so. If you still experience this difficulty in turning off the oven, please schedule a service appointment online at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). We apologize for any inconvenience this has caused. Keep in touch at GEAppliances.com - Sue
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