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Hi AM - Thanks for reaching out to us regarding your new GE Range Model JGSS66SELS. We are sorry to hear the control panel and knobs were hot when baking at 350 and can certainly understand your concern when having children in the home. Safety is our first priority and we are glad to hear a technician has been scheduled for a diagnosis. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com. We're glad to have you in the family. Keep in touch! Sue
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