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Hi- Thanks for choosing GE! We are sorry to hear of this unfortunate experience and suggest to reset the electronics by unplugging or by turning off power at the circuit breaker for 30 seconds or so. If the reset does not resolve the issue, a qualified service technician is required for an accurate diagnosis. We encourage you to take advantage of your warranty and contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We apologize for any inconvenience. Keep in touch! SUE@GEA
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