“I've factory reset my plug many times and still can't get passed the connecting to Wi-Fi screen. What is going on?”
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Try setting up the plug closer to your router/strong network signal. I had trouble with some devices before. When I had them closer to my router I was able to set them up and then moved them to where I had wanted them, and they work fine now.
Sorry, there was a problem. Please try again later.We are sorry to hear that you ran into issues pairing our lights to your wifi network. This smart plug requires a 2.4ghz wifi network to connect and use, and may have issues getting connected to blended networks. The workaround is to disable 5g momentarily to connect and then re-enabling it. Feel free to contact us at 1-844-302-2943 if you need assistance with this. -Cync Support Team
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