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Hey and thanks for your great question! The upper rack adjusts up or down 2” to allow larger dishes to be placed. Pushing the flaps on each side will allow you to lower the rack, while pulling up until it locks in place allows you to raise it. Information can be found on page 11 of the user manual here: https://files.bbystatic.com/noHRGTPPxozzlcuUCxOlew%3D%3D/e02a1128-fb61-4b1a-aea0-823d8001e02b.pdf. If you need additional assistance, please let us know. -Gina@GEA
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