Questions & Answers

Q: QuestionOne of the side lights on top part of frig is out and the rest are on but very dim. How do you fix burned out light and where do you get the part

Asked 5 years ago by Turkey.

• A:Answer Hi - Thanks for reaching out to us and for choosing GE Model PYE22KYNFS! We are sorry to hear one light is out and the others are dim and apologize for any inconvenience this has caused. An authorized technician will need to replace the LED light. For reference, see page 25 of the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf - To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We're glad to have you in the family. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this counter-depth fridge really29+ inches deep? I thought counter-depth was 24”

Asked 5 years ago by Cheerio544.

• A:Answer Hi Cheerio544 - Thanks for considering GE Model PYE22KMKES! The case on counter-depth models fits nearly flush with surrounding cabinetry. Case Depth without door is 24.375 in. Play Video: https://youtu.be/lygOKK0_Cfg - We suggest viewing the Specifications document at the following link for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PYE22KMK_KSK_C2.pdf - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this refrigerator have a feature to let you know the door is open

Asked 5 years ago by joanie.

• A:Answer Hi Joanie - Thanks for viewing GE! Yes, Model PYE22KMKES is equipped with a door alarm. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust got a new GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless steel and both upper doors need to be pushed closed. We have the same model at our other house w/o this problem. PYE22KYNBFS

Asked 5 years ago by RayK.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

Q: QuestionWhat is the cost - out the door with second icemaker option added. Please include delivery and installation charges as well.

Asked 6 years ago by Dan.

Q: QuestionWhat size is the water connection for the ice maker and water dispensor

Asked 6 years ago by Stoney.

• A:Answer Hi Stoney - Thanks for choosing GE Profile Model # PYE22KMKES! We are happy to provide assistance. The size is 1/4" O.D. (outside dimension). We suggest viewing the following link- ICEMAKER INSTALLATION TUBING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19600 - We’re glad to have you in the family. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere does the electrical outlet need to be located so the plug doesn't prevent the refrigerator from sitting flush?

Asked 6 years ago by Wheresthepluggo.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi - Thanks for choosing GE Profile Model PYE22KSKSS! The power cord on the French Door Bottom Mount refrigerators is 61". Facing the front of the unit, the cord is on right 8" up and 2" over to left. When possible, recess both copper/pex water line and electrical outlet. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDOES THIS REFRIGERATOR HAVE A WATER FILTER

Asked 6 years ago by CARL.

• A:Answer Yes, and it's easy to replace.

  Answered 6 years ago by TennisBabe

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre the inside shelves tempered glass? Can you place hot pots onto the shelves?

Asked 6 years ago by LMT123.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi LMT123- The glass shelves are made of tempered glass. You do not want to place hot pots on the shelves. Also, do not clean glass shelves with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks. Thanks for your interest! Keep in touch -Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this refrigerator dispense crushed ice?

Asked 6 years ago by Sue.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi - Yes, the dispenser provides Cubes, Crushed Ice and Water. Also, always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately). Play Video: https://www.youtube.com/embed/R6mw--0jJeY?rel=0 - Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow much Ice does this make in 24 hours? How much does it hold (have on hand if allowed to fill up the bin)? thanks

Asked 6 years ago by patricia.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi patricia422 - The icemaker produces approximately 3.9 lbs. per day. This is also the amount of ice the bin holds. The ice can be dispensed through dispenser on the door or by removing the ice bucket from the door. View REFRIGERATOR – REMOVING SPACE SAVING ICE BUCKET: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23906 - Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately). IM5D produces approximately 2.6 lbs. per day in the Freezer. Play Video: https://www.youtube.com/embed/R6mw--0jJeY?rel=0 - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the full length drawer have different settings on each side of the partition? The video shows fruit and vegs on one side of the partition and meat on the other.

Asked 6 years ago by mary.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi Mary - The Temperature Controlled Drawer is a full-width drawer with an adjustable temperature control. You can select Meat (32), Beverage (34) or Deli (38). The temperature selected is for the entire drawer. Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy is Best Buy (and all other big stores) still advertising with an image where the display shows ounces of water dispensed when this NO longer a feature? Seems like false advertising..

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer I bought my fridge less than 6 months ago and it does display the number of ounces dispensed.

  Answered 6 years ago by GeeeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this display ounces dispensed with both autofill and normal water dispensing?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi - Thanks for your interest! The AutoFill and water dispenser features do not display the amount of water going into the container (Older models did show the ounces). View REFRIGERATOR HANDS-FREE AUTOFILL FEATURE & OPERATION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18145 - Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I adjust temperature on profile series to in sure proper freezer setting. Ice maker not freezing water and freezer is not cold enough. Had fridge and crash digital controls on door

Asked 6 years ago by Bodine.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi Bodine- Thanks for reaching out to us. We are happy to help. To change the temperature, press and release the Freezer or Fridge pad. The display will show the set temperature. To change the temperature, press either the Freezer or Fridge pad until the desired temperature is displayed. The temperature adjustment only goes one direction. When you keep pressing the Fridge or Freezer pad, the temperature setting will go up until it reaches the maximum limit and then starts over at the lowest limit. The ranges for the Fresh food section on most models is 34°F to 42°F; the range for the Freezer section is -6°F to 5°F. Factory settings are 37F Refrigerator and 0F Freezer. Play Video: https://youtu.be/d2l6J456OJ4 - Here's the link to the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf - Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIts freesing all my food in the fridge... how do i control temp..?

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer We found that this generally means you have too many things stacked in front of that vent that runs along the back, near the top shelf. If that can't get good air flow, the compressors run constantly and freeze things.

  Answered 6 years ago by myca99

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy bottom freezer draw within the last 2 days is forming frost ice on items which has never happened since I've purchased the item a year ago. Looking at the set temp. setting on the outside of the door it Is currently reading -1F. Thank you. Customer

Asked 7 years ago by 333333.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer We found that the rubber seal around the freezer door came loose often and if it is not seated right, it causes the freezer to work overtime and that's when we see frost form on the drawers. Looks at that rubber seal all the way around and make sure it is not loose.

  Answered 6 years ago by myca99

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a mimimum heighth of 68.25 in. available, will the GE-Profile Series 22.2 Cu. Ft. fit this heighth space ?

Asked 7 years ago by GIZMO.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi GIZMO- Overall Height to top of door is 70 1/2". Height to top of hinge is 69 7/8". Height to top of case is 69". We suggest to view Quick Specs at the following link for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PYE22KMK_KSK_C2.pdf - SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI change the stainless door panels to something eles?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Hi - The refrigerator is not designed to accept custom panels. It is also available in Black Slate- PYE22KELDS, Slate- PYE22KMKES and Black Stainless- PYE22KBLTS. GE Appliances has a premium finish assortment offering all of the latest trends in appliances colors. Want shiny, matte, stone, smudge proof? We've got it! Take a look: https://www.geappliances.com/ge/appliance-finish-trends.htm - We suggest to view our Monogram Panel Ready Refrigerators at monogram.com: https://www.monogram.com/panel-ready-refrigerators/ - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question