Questions & Answers

Q: QuestionMy opening is 36.5" wide with a wall on the right that's 39" wide. Being that the handle is not an issue, will I be able to open the right side door 90 degrees? Judging from the picture in the dimensions and installation guide, it seems it should be ok.

Asked 6 years ago by Evie.

• A:Answer Hi Evie - Width with door open 90˚ with door handle is 44 3/4". We suggest to view the Quick Specs at the following link for all product dimensions and clearance requirements when installed next to a wall: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWE23KMK_KSK_C2.pdf - Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhen was the PWE23KSKss French door counter depth refrigerator first manufactured?

Asked 7 years ago by Curious.

• A:Answer Hi Curious - Manufactured March, 2016 - Present. Check out OWNER CENTER | MODEL PWE23KSKSS: https://products.geappliances.com/appliance/gea-specs/PWE23KSKSS/maintenance - We'd love to have you in the GE Appliances family! Sue

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes the freezer contain a scoop for ice? Don’t see one in the photos.

Asked 7 years ago by KHDublin.

• A:Answer No, the icemaker is not equipped with an ice scoop.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWe installed this fridge in our office kitchen. The bottom freezer ice maker is not making enough ice. How do we adjust it? What are some troubleshooting steps?

Asked 7 years ago by Deborah.

• A:Answer We have had same issue. Our solution was to pull ice as it made it so we could keep a bag in the freezer. Not ideal but couldn't figure out how to increase production.

  Answered 6 years ago by BargBet

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Q: QuestionWhat is the width dimension across the front with the doors open at 90 degrees, excluding the handles? I am trying to determine whether the hinges expand out too wide for my 37.5" space between 2 pantry walls. The handles would not be an issue. Thanks.

Asked 7 years ago by Shopperlinda.

• A:Answer No, this model will not work. The width with the doors open 90° is 44 5/8''.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs the mode PWE23KSKSS the latest model. Does this come without ice making feature?

Asked 7 years ago by Willy.

• A:Answer Hi Willy- Thanks for considering GE Profile™! Yes, PWE23KSKSS is a current model. Also, it is not offered without the factory-Installed icemaker. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a wall on the right side of the unit with a 3 inch space between the side of the fridge and the wall. Seems that, with the handle, it will not open a full 90 degrees on the right. Will this severely impact the usefulness of the drawers, etc?

Asked 7 years ago by JP.

• A:Answer Hi JP- The interior drawers can be accessed with the door(s) at 90 degrees. Additional clearance is needed: •to remove the drawers, •to open the door(s) if the adjacent wall or cabinets are deeper than the refrigerator case depth (depth w/o doors). We suggest to view Quick Specs for product dimensions/clearances: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWE23KMK_KSK_C2.pdf - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questionwhat are the rough in dimensions for water and electric ?

Asked 7 years ago by poolman.

• A:Answer Hi poolman- The refrigerator power cord is approximately 61" long. Facing the front of the unit, the power cord is on right 8" up and 2" over to left. The water valve on most GE refrigerators is near the bottom of the back of the refrigerator. To determine how much tubing you need: measure the distance from the water valve on the back of the refrigerator to the water supply pipe. Then add 8 feet. Be sure there is sufficient extra tubing (about 8 feet coiled into 3 turns of about 10” diameter) to allow the refrigerator to move out from the wall after installation. There is no maximum length. The line can be run as long as necessary to reach a main water line. View ICEMAKER INSTALLATION TUBING: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19600 - You can view the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Thanks for choosing GE Profile! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: Questioni need to replace my old GE profile refrigerator with the dimensions: W 35” H 66” (up to 6’) D 30” it cant be any deeper or wider do they still make a fridge that size?

Asked 8 years ago by help.

• A:Answer Hi help- Thanks for viewing GE! We do not offer a French-door refrigerator with height of 66". We suggest to view our GE® ENERGY STAR® 18.2 Cu. Ft. Top-Freezer Refrigerator GIE18ISHSS. Overall Width = 29 1/2 in. Depth Without Handle= 30 1/2 in. Height to Top of Case= 66 7/8 in (Overall Height including hinge=67 3/8 in). We hope this model accommodates your needs. SUE@GEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionIs it finger proof resistant?

Asked 8 years ago by as900.

• A:Answer No, this refrigerator is not fingerprint resistant.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionWe have had this refrigerator for 3 months and the handle is falling off there are only 2 of us using it . Where can I find the warrenty?

Asked 8 years ago by Sue.

• A:Answer Hi Sue- We are sorry to hear this, as it is not something we would expect to occur if properly installed. The Limited 1-year; Limited 5-year sealed refrigerating system warranty (GE Profile™ Series) is provided on page 50 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-1.PDF - You can contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Also, if the handle mounting fasteners need to be tightened, use a 1/4" Allen wrench. For details, see pages 28-29 of the Installation Instructions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-1.PDF - Keep in touch. We are always eager to provide assistance! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionCan I get this model in black or with doors that I can add wood panels to?

Asked 8 years ago by JimB.

• A:Answer Hi JimB- GE Profile™ Series PWE23KSKSS is available in Stainless Steel and Slate (PWE23KMKES) only. We suggest to view our GE® ENERGY STAR® 18.6 Cu. Ft. Counter-Depth French-Door Refrigerator GWE19JGLBB (Black) and GE Profile™ Series ENERGY STAR® 22.2 Cu. Ft. Counter-Depth French-Door Refrigerator with Hands-Free AutoFill PYE22KBLTS (Black Stainless). We currently do not offer a GE or GE Profile model that will accept wood panels. For custom panel options, we suggest to view our Monogram Appliances at: http://www.monogram.com/?omni_key=GEAR_foot - In the world of high-end appliances, Monogram stands out with its own brand of luxury. Make a statement of quality and timeless elegance. Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHow wide is the refrig with the doors fully open? We have a counter top 12 inches from the fridge and don't want the door to hit the counter. How high off the floor does the handle start?

Asked 8 years ago by jabitab.

• A:Answer Hi jabitab - Width with door open 90˚ with door handle is 44 5/8"W. Width with doors open fully is 67"W. Also, the bottom of the fresh food handles are approximately 33" off the floor. We encourage you to view the Quick Specs at the following link for all product dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWE23KMK_KSK_C2.pdf - Keep in touch! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionHow many inches does the freezer slide out? I have cabinets across from where the fridge will go. Thanks!

Asked 8 years ago by Gordo.

• A:Answer Hi Gordo- Thanks for viewing! Depth with freezer door completely open (without handle) is 44 3/4" (with handle 46 1/4"). We encourage you to view the Quick Specs for all product dimensions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWE23KMK_KSK_C2.pdf - We hope it fits! SUEatGEA

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhy is it getting hard to order slate color

Asked 8 years ago by Tom.

This question was asked about the related product: GE Profile - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Slate

• A:Answer Best Buy seems to stock mostly stainless steel - just the most popular. I also had a lot of trouble ordering white.

  Answered 8 years ago by Encinitasmama1Verified Purchase

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Q: QuestionThis item is only showing up in Slate on Best Buys website. Can I get it in stainless?

Asked 8 years ago by Sara.

This question was asked about the related product: GE Profile - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Slate

• A:Answer I got it in stainless.

  Answered 8 years ago by CharVerified Purchase

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Q: QuestionFrom the discussions below it sounds like both the "slate" color and the "black stainless" color are magnetized and will hold magnets. Is the same true for the actual stainless steel finish?

Asked 8 years ago by Lee46.

• A:Answer Hello Lee46, I am happy to help. Many of our new stainless steel refrigerators will hold a magnet. You can try testing it with a magnet while you are shopping. This particular model should hold a magnet. I hope this helps. Thank you for checking with us. Lisa from GE Appliances.

  Answered 8 years ago by GE Answers

  
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Q: QuestionWill the slate finish take magnets? The fridge we are replacing has served as the family communication and reminder center.

Asked 8 years ago by BriarRose.

This question was asked about the related product: GE Profile - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Slate

• A:Answer Yes

  Answered 6 years ago by SethnadcVerified Purchase

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Q: Questionmy freezer temp will not get cold

Asked 8 years ago by cheryl.

• A:Answer Hi Cheryl- Thanks for choosing our Profile Series PWE23KSKSS! We are sorry to hear the freezer is not cooling and glad to offer assistance. We suggest to reset the electronics by unplugging or by turning off power at the circuit breaker for 30 seconds or so. If your refrigerator is not running or not cooling at all, see the following link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21631 - If it is cooling but not enough, see the following troubleshooting link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 - If you need further assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We are confident our factory-trained service technicians can resolve any issues to your satisfaction. We hope this is helpful. Thanks for reaching out to us! SUE@GEA

  Answered 8 years ago by GE Answers

  
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