Questions & Answers

Q: QuestionCan the main shelf above the crispers be easily removed for cleaning? It says the shelves are spill proof glass but I wasn't sure about the bottom shelf that sits directly above the crisper drawers.

Asked 3 months ago by USA.

• A:Answer The main shelf above the crispers cannot be removed for cleaning. However, all of the other shelves above this shelf can be removed for cleaning by tilting the shelf up at the front and lifting the shelf up at the back and bring the shelf out.

  Answered 3 months ago by GE Answers

  
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Q: Questionwhat size are the ice cubes?

Asked 1 year ago by Kittygrey.

• A:Answer The cubes produced by the Space Saving ice maker located in the fresh food door are approximately 2 1/2"L x 3/4" H x 3/4" Thick. This fabulous model also offers the ability to add a second icemaker (IM5D) in the freezer compartment. The cubes made by the IM5D are approximately the same dimensions. -Vikki@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionCan this model have the extra ice maker?

Asked 1 year ago by Lily.

• A:Answer This refrigerator certainly can have a second ice maker in the freezer! The part number for that is IM5D. We appreciate you confirming this with us. -Kacie@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionDOES THIS UNIT COME IN BLACK STAINLESS??? Like my other PROFILE appliances

Asked 1 year ago by MCFUZZ.

• A:Answer This refrigerator certainly does come in black stainless steel! The model number for that is PFE28KBLTS. It's sure to be a wonderful addition to your home.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes it continue to dispense water if the opposite side door is open?

Asked 1 year ago by KrisY.

• A:Answer You certainly can dispense water if the opposite side door is open! We know you're going to love this model in your home. Don't forget to try the Hands-free Autofill feature!

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is the manufacturer's warranty on this item?

Asked 2 years ago by JB23.

This question was asked about the related product: GE Profile - 27.7 Cu. Ft. French Door Refrigerator with Hands-Free AutoFill - Black Stainless Steel

• A:Answer Hey there! We know how important this is, so we appreciate you reaching out to check. The warranty for this model can be found on our GE Appliances website, under the product page for this refrigerator model (PFE28KBLTS), in the owner’s support section, in the use and care manual. If you need additional assistance or have any other questions, just let us know. Kind regards. Julia@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionCan you send a link of what water filter goes to thia fridge

Asked 2 years ago by Fridge.

Q: Questionhow many compressors

Asked 2 years ago by Linda.

• A:Answer Hello - All GE Appliances branded refrigerators uses a reciprocating compressor. Thanks for reaching out to us. Best wishes. -Don@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: Questionto clean compresser area must the unit be moved away from wall or front grill access ?

Asked 3 years ago by edeee.

• A:Answer Hello, thank you for connecting with us about this. In our current refrigerator the condenser coils are located in the compressor housing instead of on the back or underneath, keeping them clean and functioning optimally. This design allows for more efficient airflow. This means you don't actually have to clean them, but you can wipe off the front grill or unplug the refrigerator and remove the front grill to clean it. We hope this information helps, and please come back to us if you have additional questions. Best wishes. -Kacie@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes the GE Profile need any clearance to open doors 90 degrees. If you are right next to a wall will the door open 90 degrees.

Asked 4 years ago by TomR.

• A:Answer It does require space on the side to open the doors 90 degrees. I have not measured how much room is required but it has to have at least some room for the doors to open to 90 degrees. Probably about an inch or so.

  Answered 4 years ago by WhirlpoolVerified Purchase

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Q: QuestionHow long is the manufacturer’s warranty?

Asked 4 years ago by Warranty.

This question was asked about the related product: GE Profile - 27.7 Cu. Ft. French Door Refrigerator with Hands-Free AutoFill - Slate

Q: QuestionCan you change the Defoster type from Adaptive to Automatic and If so How ?

Asked 4 years ago by JIM.

Q: QuestionMy Profile Series model PFE29PSDASS will not cool below 53 degrees in the refrigerator compartment. How much will this cost to fix? I am not the original purchaser. Will they have to pull the fridge out to work on it? I’m concerned about scratching damage

Asked 4 years ago by TooWarm.

This question was asked about the related product: GE - Profile Series 27.8 Cu. Ft. French Door Refrigerator

• A:Answer There is a fan at the back of the fresh food section that is covered by a plastic panel. Google GE "model #" and the words fresh food section not cooling and you will find many videos on how to take the panel off and how to replace the fan behind the plastic panel. Easy to do and that will fix your cooling problem guaranteed. One link is below. https://www.youtube.com/watch?v=HvivhixfprI&ab_channel=DIYRepairsNow

  Answered 3 years ago by Westend

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Q: QuestionI just purchased the hands free auto fill model, and it doesn’t seem to show the Ozs of water being put out. Is there a setting I need to enable or do they no longer offer that feature?

Asked 4 years ago by Sam.

This question was asked about the related product: GE - Profile Series 27.8 Cu. Ft. French Door Refrigerator

Q: Questiondoes it have soft close for the drawers?

Asked 4 years ago by nandhini.

• A:Answer No it does not

  Answered 3 years ago by SherriVerified Purchase

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Q: Questionwill model PFE28kynfs fit? refrigerator space is 38 w x 71 1/2 h x 28 1/8" deep wall on right and 24" deep cabinets on left. My island is 63 1/2" from the wall in back of the refrigerator. Will freezer drawer & refrigerator doors open fully?

Asked 4 years ago by Anonymous.

• A:Answer Hello- This is a great question! We appreciate your interest in our French-Door Refrigerator. This is a very nice refrigerator and we're happy to help you. The interior drawers can be accessed with the door(s) open at 90 degrees. Additional clearance is needed to remove the drawers or to open the doors if the adjacent wall or cabinets are deeper than the refrigerator case depth (without the doors). The suggested clearance measured from the side of the refrigerator is 17" on each side for French door models. Please take a look at the following specifications to get a better understanding. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PFE28KMK_KSK_C2.pdf If you still have questions, please check with a sales associate for clarification. We hope this is helpful! If you have any additional questions in the future. Please let us know. We are here to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy dispenser seems “locked” even though it’s not. Won’t dispense water or cubes . When I I press a glass on it nothing happens. I thought somehow it got locked so tried to unlock it but nothing is Happening. It’s still making ice. Any ideas?

Asked 4 years ago by Karen.

This question was asked about the related product: GE - Profile Series 27.8 Cu. Ft. French Door Refrigerator - Black Slate

Q: QuestionLove our GE Profile but it seems a circuit board will go out periodically and needs to be replaced. I understand there are 5 circuit boards on this model. Why so many problems with the circuit boards? Can be very costly!

Asked 4 years ago by Bubbles.

• A:Answer Hi - We are so sorry to hear about the difficulties you have experienced with your refrigerator. There are a number of reasons as to why a board might fail. We would encourage you to reach out to us on social media with specific information regarding your situation so we can check into this further. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat type and size supply water line should be used for the GE profile refrigerator ice makers. Copper or plastic lines. Can the water come off of a reverse osmosis system?

Asked 4 years ago by JDJC.

This question was asked about the related product: GE - Profile Series 27.8 Cu. Ft. French Door Refrigerator - Black Slate