A:AnswerHi Murry853- Thanks for choosing GE Profile and welcome to the family! Model PKS7000SNSS is stainless steel and gray. We suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227ANDD and GE® Required 27" Built-In Trim Kit JX7227SLSS (sold separately). Keep in touch at GEAppliances.com for all your appliance needs! Sue
A:AnswerHello- Thanks for contacting us. Thats a great question! Convection bake mode is intended for single rack baking when additional airflow is desired to enhance evenness. The traditional bake mode is intended for single rack cooking. This mode uses heat primarily from the lower element but also from the upper element to cook food.
We hope this helps! if you need anything else in the future, please let us know. Sincerely-Dianna@GEA
A:AnswerHi NotACook, thanks for reaching out to us! We truly appreciate you considering this fantastic Smart convection wall oven for your home and are happy to tell you more about the approved installation configurations. Good news! This wall oven is approved to be installed in a cabinet below a countertop and below certain gas and electric cooktops. Wall coverings, countertops, and cabinets surrounding the wall oven must be able to withstand a temperature of up to 200°F. You can learn more about an undercounter installation and the requirements that must be met here: https://files.bbystatic.com/8QHoaOdaDJzWRZoSE28%2Fng%3D%3D/cff7f9a0-392a-466a-b4a7-135d464cc75b.pdf. - If you have additional questions about your installation or would like to learn more about the many amazing features that this oven offers you, please feel free to reach out to us via our Contact Us page on our website at any time. We are always happy to help! -Eliza@GEA
A:AnswerWe recommend contacting our GE Appliances team of experts Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your wall oven evaluated and repaired as needed. In the meantime, If you have not already done so, we recommend disconnecting power to your wall oven for 2-3 minutes to reset the electronics. If the issue continues, keep your appointment and Bodewell will remedy for issue for you. - Vikki@GEAppliances
A:AnswerThanks for checking with us. Yes, the dimensions are compatible, and this would be a great replacement. If you'd like a link to both the old and new model's specifications, please reach out to us via a private message on GE Appliances social media and we will be happy to send them to you. Joyce@GEAppliances
A:AnswerThe PKS7000 model offers True European Convection Cooking. The JKS3000 model does not offer convection cooking or the No Preheat Air Fry feature. Otherwise, the performance is the same.
A:AnswerHello Jeannie. There are several sounds that are normal to hear in range and oven operation.
It is normal to hear the temperature control click on and off during the baking, broiling, convection cooking, and self-cleaning cycles.
The sound of a fan running during the self-clean cycle is normal.
The sound of a fan running during and after the oven is on. The fan keeps the electronics cool.
"Crackling," "popping," or "oil canning" sounds are caused by the heating and cooling of the metal during the cooking or cleaning processes and are considered normal.
Thanks for checking. Olga
