A:AnswerHello, thank you for reaching out to us. You can use both the built-in microwave and convection wall oven at the same time. We hope this helps. If you have any additional questions, please feel free to reach back out to us. HC
A:AnswerHi Fred103 - Thanks for viewing GE Profile Series Model PT7800SHSS! Wall ovens, including PT7800SHSS, do not vent to the outside. There is an internal vent on wall ovens located below the door. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue
A:AnswerHi SriJa - Thanks for reaching out to us and for choosing GE Profile Model PT7800SHSS! We are sorry to hear of the message "Check Food, Power failure while cooking" and apologize for any inconvenience this has caused. We suggest resetting the electronics by turning off power at the circuit breaker for 30 seconds or so. If this continues, please schedule a warranty service appointment with an authorized GE Appliance technician who can accurately diagnose and take care of this for you. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm - Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Again, we are sorry for this experience. Keep in touch at GEAppliances.com. Sue
A:AnswerHi - Thanks for your interest! Slate is not the same as tuscan. Slate is a highly engineered, low-gloss matte metallic paint finish that is stone-inspired. The sides, case and accent parts are Dorian Gray (dark gray). We suggest to explore Slate Appliances at https://www.geappliances.com/ge/slate-appliances.htm - Keep in touch at GEAppliances.com. Sue
A:AnswerHi - Thanks for considering GE Profile Model # PT7800SHSS! Yes, the microwave is equipped with a 16" turntable. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerI got the installation done by the Best Buy installers. They put a matching steel panel to cover the space. The other option is to get a carpenter to put a wood panel but getting a matching wood panel and paying the carpenter is more expensive than putting a matching steel panel. The other option depending on how much space you have is to install a warming tray.
A:AnswerHi Arnie - Thanks for choosing GE Profile™ 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800EKES! We are sorry to hear of the difficulty with the clock. This wall oven operates on 60 Hertz electrical system. We do not test or rate these appliances at 50 hertz. If the appliance is taken out of the U.S. and used on 50 hertz, we cannot determine whether it will work as intended. Check out our International Directory: https://www.geappliances.com/ge/service-and-support/ge-appliances-worldwide.htm -
Keep in touch! Sue
A:AnswerHi Chass - Thanks for reaching out to us and for choosing GE Profile. We are sorry to hear of the difficulty with the display and happy to help. We suggest to reset by turning off power at the home circuit breaker for 30 seconds or so, then press Settings pad and select help. Turn the selector dial and press to select the feature you want to find out more about such as Clock Settings. See page 11 of the Use and Care Guide for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80781-1.PDF - If you need further assistance, please reach out to us at GEAppliances.com or call 1-800-626-2005, Monday - Friday 8 a.m. - 8 p.m. ET; Saturday 8 a.m. - 7 p.m. ET. Keep in touch. We are always eager to help! Sue
A:AnswerHi Bill - We encourage you to view the Quick Specs at the following link for cabinet cutout dimensions for model PT7800SHSS: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf. Replacing a similar wall oven from GE Appliances or another brand? GE wall ovens are guaranteed for an exact fit or GE Appliances will pay up to $300 toward modifications. See offer criteria and details: https://www.geappliances.com/ge/wall-oven/79756_built_in_ge_rebate.pdf. Thanks for choosing GE! -Emelea
A:AnswerHi hart1968 - The configuration of this combination wall oven cannot be reversed. We also offer GE Profile™ Built-In Microwave/Convection Oven PWB7030SLSS. This can be installed under the counter. See Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PWB7030SL_EL_C2_16.pdf - Keep in touch at GEAppliances.com - Sue
A:AnswerHi Bigphil - Amp Rating at 208V= 30; KW Rating at 208V= 5.4. Amp Rating at 240V= 30; KW Rating at 240V= 7.2. Here's the link to the Quick Specs for reference: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf - Also, you can view the Installation Instructions at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11109-1.pdf - Thanks for choosing GE Profile™. Enjoy! Sue
A:AnswerHi Jollyjj - Thanks for reaching out to us. We are sorry to hear of the crack in the door. Built-in double ovens with microwave are designed as one model and are wired together. You cannot replace just the oven or just the microwave. You can reach our GE Appliances Parts Team at 1-877-959-8688
Mon–Fri 8am–8pm, Sat 8:30am–5pm ET. The current model is GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800DHWW. Keep in touch! Sue
A:AnswerHi Vinsy- Yes! GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800SHSS is a great choice. Both models fit in a standard 30" wall cabinet. You can view the Quick Specs for both: (PT7800SHSS): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=320136_pt7800sh_c2.pdf - (JT965SKSS): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=220133_jt965sk_c2.pdf - FIT GUARANTEE-
Replacing a similar wall oven from GE Appliances or another brand? GE wall ovens are guaranteed for an exact fit or GE Appliances will pay up to $300 toward modifications. See offer criteria and details: https://www.geappliances.com/ge/wall-oven/79756_built_in_ge_rebate.pdf - We certainly appreciate your loyalty! Enjoy - Sue
A:Answerit's going to depend on the equipment carried by the installation team. our guys thought they had the trim piece. then they thought they had one they could make work (never choose that option). then they told us to contact Best Buy. and they had us contact GE. i would try to reach them before delivery and ensure they bring all that is available.
