Questions & Answers

Q: QuestionDoes the washer automatically detect the amount of clothes and therefore the needed water level? Is there a way to do this manually? small, medium, large load?

Asked 7 months ago by NewCustomer.

• A:Answer Yes

  Answered 6 months ago by StephanieBVerified Purchase

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Q: QuestionI just purchased this washer and connected the water lines. The water started to flow in the tub immediately and the washer wasn't plugged in or turned on! Is this normal?

Asked 8 months ago by Anonymous.

• A:Answer Nope

  Answered 6 months ago by NadineDVerified Purchase

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Q: QuestionCan you get this washer with an agitator instead of impeller

Asked 8 months ago by Anonymous.

• A:Answer Yes

  Answered 6 months ago by JannieR

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Q: QuestionI recently purchased this ge washer and I noticed it does not spin afte the wash cycle. It drains and immediately fills up for the rinse cycle. Is this by desgin and if so, why?

Asked 9 months ago by inquiringminds.

• A:Answer This is the normal sequence of operation during a wash cycle. -Don@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionCan you download the handwash cycle with this particular model?

Asked 9 months ago by dw.

• A:Answer Theses models don't offer a handwash cycle. -Don@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionWe are looking to get this model with an agitator, will a king sized comforter fit well?

Asked 11 months ago by Newhouse.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Yeah but you’d have to run it on heavy duty. If you overload it’ll try and auto balance the load. Good luck

  Answered 11 months ago by CanIbefrank

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Q: QuestionIs this a direct drive washer?

Asked 1 year ago by Famlee.

• A:Answer No. It has a belt.

  Answered 10 months ago by RobertSVerified Purchase

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Q: Questiondoes this model have a clean up with afresh?

Asked 1 year ago by nikita.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Yes

  Answered 1 year ago by PatriciareinD

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Q: QuestionWasher installed today but the washer is providing too much water and deep level feature is turned off. How do we fix the issue ?

Asked 1 year ago by Gina.

• A:Answer To best address this concern, please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. If HD is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, pictures if available, and the complete model/serial numbers of your unit so we can further investigate.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHello, I’m wondering if this product is available in open box your website states that it’s available in an open box but it’s not allowing me to see which store it’s at can you tell me which store it’s at and if it’s available?

Asked 1 year ago by Dusty.

• A:Answer To best address your question, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is a normal wash time?

Asked 1 year ago by Bb.

• A:Answer It really depends on your settings, but our "normal" run time is 42 minutes. Cold water, medium soil level, etc.

  Answered 1 year ago by KrystalWVerified Purchase

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Q: QuestionHow many watts in this washer as I am going to buy a step up transformer to run it in Australia

Asked 1 year ago by KKAussie.

• A:Answer This model requires a 120 V; 60 Hz; 10A electrical supply. When using the formula to find wattage, which is (A)*(V) = (W), we would get 1200 watts for normal run time. -- However, GE Appliances does not recommend or support the conversion of U.S. products for use outside the U.S. It is also important to note that GE branded appliances do not carry any warranty once they leave the U.S.

  Answered 1 year ago by GE Answers

  
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Q: QuestionHave an issue with cycle round bottom it’s stuck on normal load not able to move for different washing loads

Asked 1 year ago by Cycle.

• A:Answer If there is a pause or interruption of the wash cycle while the washer is in use, this can cause the electronic controls to lock up. The pause or interruption during the wash cycle may happen unexpectedly, such as a power outage, or may happen purposefully, such as an action by the user. We recommend resetting the electronic controls on your washer by shutting off the circuit breaker or fuse to the washer or by unplugging the washer for 2 minutes. The wash cycle will need to be selected again and started after you restore power. This should resolve the issue. If the issue persists, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWe are having trouble with soap residue being left on the clothes as well as the water never reaching all the clothes regardless of the cycle we use. Clothes are not coming out clean and barely washed. Please advise.

Asked 1 year ago by FrancesG.

• A:Answer For help with this concern, please review the "Lint or residue on clothes" on pg. 27 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes the diamond gray ge dryer model number ptw600bpr1dg have a pedestal that can go under it? Do this washer and dryer model have end of signal sounds to let you know when the cycles have ended? Thanks

Asked 1 year ago by Anonymous.

• A:Answer How do I get just a plain cold water cycle without it changing later in the cycle? I have always done my dress clothes at home. Now I ruin them, then I need to iron. This isn't working for me. Please help!

  Answered 1 week ago by Grandma2021

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Q: QuestionDoes this machine have a direct drive motor?

Asked 1 year ago by Rocky.

• A:Answer The PTW600BPRDG has a belt driven motor.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhere do I put the powder detergent?

Asked 1 year ago by Kvd.

• A:Answer This great model offers a dispenser where you can place your HE (high efficiency) powdered detergent for use in the washer.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDoes this model have direct drive motor?

Asked 1 year ago by 3313.

• A:Answer The PTW600BSRWS has a belt drive motor.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWHAT IS THE WARRANTY

Asked 1 year ago by DonaldS.

• A:Answer three years

  Answered 1 year ago by StephanieD

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