Questions & Answers

Q: QuestionDoes this washer have an end of cycle sound?

Asked 1 year ago by Washer.

• A:Answer Yes, the volume of the end of cycle signal can be adjusted with the SmartHQ app.

  Answered 1 year ago by GE Answers

  
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Q: QuestionBought a top loader GE washer and dryer. Cannot get the temp to change form hot to cool and neither the rinse to the Deep “Rinse. What is the problem? The dial also will not change form quick wash to delicate wash. Is is locked or what is wrong???

Asked 1 year ago by Sib.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer so gar what I have learned is that you need to press MyCycle. Plus if you press the little triangular shape at the bottom of the temperate column, you can change the water temp. I haven't tried to cange to the Deep Rinse yet.

  Answered 1 year ago by CaroleB

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Q: QuestionWhat is the discharge rate , how many gallons of water per minute does it discharge when in the spin cycle

Asked 2 years ago by kb.

• A:Answer Hello - Thanks for reaching out, and for your interest in our beautiful GE Profile Smart Washer. The pump on a top load washer will pump water at a rate of 15 to 17 GPM (gallons per minute). We hope this information is helpful. Please contact us on social media if you have additional questions in the future. Best wishes! -Don@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionWe just bought this washer and the first load was off balance and we had it installed by the place we put it from , hubby checked to be sure it was level and it was . Did 3 more loads ever loud it is off balance. Very dis and not happy .

Asked 3 years ago by Karen.

• A:Answer Yes I have the same issue,,its a battle with every wash..The computer is also defective.Very disapointed in this GE washer.looking for another machine..What a loss.

  Answered 3 years ago by MissCanlan

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Q: QuestionIs the detergent tray removable for cleaning purposes?

Asked 3 years ago by Michelle.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Yes

  Answered 3 years ago by JesusMVerified Purchase

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Q: QuestionWhat is height with door open (to measure for cabinet clearance)?

Asked 3 years ago by DJC2.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer 47-48 inches. Higher than anticipated.

  Answered 3 years ago by QuangV

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Q: QuestionWhat are the dimensions of each piece

Asked 4 years ago by Julie.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Both washer and dryer are 27”x27” Height is 39” for the top surface and the back height is 44” where the dial is.

  Answered 4 years ago by VaMarkVerified Purchase

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Q: QuestionWhy do the dimensions say 46in for the height and also says 43 7/8in for the height to the control panel top?

Asked 2 days ago by Bird.

• A:Answer The height to the top of the control panel is 43 7/8" including the control panel. We'll ask our retail partner to review and update their listing as needed.

  Answered 1 day ago by GE Answers

  
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Q: QuestionWhat are the dimensions of the washer door?

Asked 2 days ago by Bird.

• A:Answer We do not provide the specifications of the washer lid. However, if you are needing to know if a lid is compatible with your washer, please contact our Parts Department with your full model number at 1-877-959-8688, Mon - Fri 8:00 am - 8pm EST.

  Answered 1 day ago by GE Answers

  
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Q: QuestionDoes this washer have a self-cleaning cycle?

Asked 1 month ago by CMc67.

• A:Answer No, this model washer does not include a self-clean cycle.

  Answered 1 month ago by GE Answers

  
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Q: QuestionDo I need to purchase the fill hose

Asked 2 months ago by Marilyn.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray

• A:Answer Yes

  Answered 1 month ago by RobK

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Q: QuestionDoes this model have the detergent auto dispense feature?

Asked 2 months ago by Jack.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer This model does have an automatic detergent dispensing system called FlexDispense™. You can find more information on page 16 of the owner's manual here: https://files.bbystatic.com/txbY%2Bk58fhyGs6PzvWUnyw%3D%3D/Owners%2BManual

  Answered 2 months ago by GE Answers

  
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Q: QuestionDo I purchase hose and attachments seperately?? If so can we add to purchase?

Asked 3 months ago by MelBee.

• A:Answer This washer comes with a drain hose and the clips included. However, you will need to be supply the water hoses and any additional accessories. You can find more information on page 21 in the user manual. This can be located by clicking on "Features" under the product image, then scrolling down on the secondary page that pops up until you see a link under "User Manual."

  Answered 3 months ago by GE Answers

  
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Q: Questionwhat does it mean when your washer comes on but will not perform any cycles

Asked 3 months ago by ginnie.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer The machine senses how much water is needed to wash clothes

  Answered 3 months ago by McDonne

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Q: QuestionIs the Lid see through or Solid?

Asked 3 months ago by LawrenceB.

• A:Answer See through

  Answered 3 months ago by McDonne

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Q: QuestionWhen i put my bedding to wash it always comes out super wet still, when i do a drain and spin cycle it sometimes puts more water in?!!! When i do NOT have rinse selected?! And then it takes me another 2-3 times to finally get my bedding dry!!! Ugh

Asked 5 months ago by Acct120894720.

• A:Answer I often have the same problem. Be sure to pick bulky wash. When you put the bulky items in the washer, put them in as a circle, leaving the bottom of the washer (center) visible. Loop the bedding in a circle, instead of just putting in.

  Answered 4 months ago by RaeRVerified Purchase

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Q: QuestionOur washer has smells like stagnant water.. I noticed that after a wash cycle that there's still water underweight the drum/tub. I can't see the water but I can hear the water if I manually spin the drum. I thought all water should drain. Is this normal?

Asked 7 months ago by JoesephN.

• A:Answer No, that is not normal

  Answered 3 months ago by Joed

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Q: QuestionWill this machine be able to work and functions out of the USA as displayed.

Asked 7 months ago by Karren.

• A:Answer We caution against taking appliances outside of the U.S because parts and service may not be available to use. We recommend you review the support article on our GE Appliances website titled: "U.S. Appliances Taken Outside of the U.S." -Don@GEAppliances

  Answered 7 months ago by GE Answers

  
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Q: QuestionI know the specs say with the door open the washer's height is 58.5" I'm wondering if it will work with a cabinet above that is 55 3/4" high and only 12" out so the door will open so the door will be at a slight angle when it is fully opened

Asked 8 months ago by Anonymous.

• A:Answer No. The door does not stay open part way, but must be opened past vertical to stay open.

  Answered 7 months ago by Pedro

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