Questions & Answers

Q: QuestionIs this a direct drive washer

Asked 1 year ago by Noli.

• A:Answer Hello - thanks for reaching out with your question. We can confirm that this washer model has a belt & pulley system, not a direct drive system. We hope this helps in your decision making! Lauren@GEAppliances

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhy does my washer say lid when I try to start a load

Asked 1 year ago by Wendy.

• A:Answer Something is blocking the lid sensor

  Answered 1 year ago by user942325

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Q: QuestionCan I start my washer and dryer from my cell phone

Asked 2 years ago by Washer.

• A:Answer Mot THESE models. Samsung makes both that you can start with your phone, but might not be as reliable.

  Answered 1 year ago by user942325

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Q: QuestionWhy is it that during my very first wash, it’s extremely loud! I was not expecting this at all. I would appreciate hearing from others who may have had or having the same experience. ☹️

Asked 2 years ago by Larry.

• A:Answer It is very loud. Mine broke after six months

  Answered 1 year ago by PatriciaM

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Q: QuestionWhy does my washer don’t rise it leaves it siaked

Asked 2 years ago by Anonymous.

• A:Answer Hi there – we’re sorry to hear that your clothes are coming out wet, and we can certainly understand why you’d like some clarification on that. We recommend checking out the Troubleshooting Tips section of the manual for solutions to many of the most common issues. The “Clothes too wet” section on page 28 should be particularly helpful. The manual can be found in the Features section of the Best Buy website product page. If these tips don’t help, service may be needed. You can schedule service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this is insightful and reach out anytime with additional questions. Have a great day! Lauren@GEAppliances

  Answered 2 years ago by GE Answers

  
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Q: QuestionMy washer doesn't seem to fill completely; and it also has a lot of time where it is idle. Is there something wrong?

Asked 2 years ago by Anonymous.

• A:Answer Ours never fills unless you are on the "bulky" setting. And when it seems idle, it is usually in 'soak' mode. This has been our experience. Hope this helps.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionOur brand new GE Profile - 5.0 Cu Ft High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray immediately starts filling when water valves turned on. Won't stop until wall valve turned off

Asked 2 years ago by Cantrellmxmf.

• A:Answer Hello - Thanks for brining this to our attention. We recommend that your review the section titled: "Connect Water Hoses To Outlet Valves" on pg. 23 of the owner's manual to ensure that your washer is connected properly. Please let us know if you need additional assistance. Warm regards. -Don@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI'm looking to purchase a new washer. I'm wondering how would I add baking soda to the wash? I see that i can add Vinegar to the custom add in the flex dispense but wondering about baking soda? I have a front loader now and i pour both into the drum.

Asked 2 years ago by MissyLi.

• A:Answer You can add it in the dry mix/powder location or right with your clithes. Some people premix water and baking soda and use the liquid section.

  Answered 1 year ago by user942325

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Q: QuestionDoes this have the tide pods dispenser?

Asked 2 years ago by Anonymous.

• A:Answer Yes it does.

  Answered 2 years ago by MelissaWVerified Purchase

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Q: QuestionWhy is Door lock not locking?

Asked 2 years ago by Patty.

• A:Answer Hello- Thank you for your question. We are sorry to hear your door isn't locking. During the load sensing portion of the cycle, the lid will lock and "SEnSing" will scroll across the display. When load sensing is complete, the lid will unlock. If that isn't happening for you, we recommend resetting the electronics by unplugging the washer for a couple minutes. If you still have issues, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes this have a spot for fabric softener or do you need to put it directly in the water?

Asked 2 years ago by nic.

• A:Answer Yes under the lid, inside the washer. Also has spot to add bleach . Very nice features

  Answered 1 year ago by user942325

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Q: QuestionHow do you just rinse and spin on this machine?

Asked 2 years ago by seashell.

• A:Answer Hi - Thank you for having purchased this wonderful Profile clothes washer. On top-load washers with only a Drain & Spin cycle, you can still achieve a Rinse & Spin by selecting Drain & Spin and choosing the Deep Rinse option. We do hope you find this helpful. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionI think my machine has a defective computer system..The pause butten does not work right and on the rinse cycle the machine gets stuck on three minutes and it wont shut off .I wish that I could trade it in for an old fasioned machine with dials and no com

Asked 2 years ago by missjune.

• A:Answer Oh goodness! We're incredibly sorry to hear about your washer not functioning as it should and understand how upsetting this can be. We first recommend trying to disconnect the power for about two minutes then restoring power to see if that solves the problem. If that does not work, please call for service at 800-432-2737. Best. Mike@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionIs there a link to documentation on the various cycle parameters? I’d like to know the default water temp for wash and rinse, cycle time, spin, etc for each of the preprogrammed cycles.

Asked 3 years ago by Sauce.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer Hi, and thank you for reaching out to us. Not all models have temperature management system listed in the features for that model. These washers do add hot and cold water as appropriate to meet an approximate temperature range; however, this can vary by model. On these models, we cannot provide specific target temperatures. In general, non-Energy Star models that do not have a temperature management system the target temperature for hot water is approximately 90-100 degrees (+/- 10 degrees) if the incoming water temperature is 135F. We hope this helps. Have a great day. -Mel@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionOur washer just went out and we are in need of a replacement. I am very interested in this model. What is the timeline for this models availability?

Asked 3 years ago by Cardoc.

This question was asked about the related product: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

• A:Answer We got ours in a little over a week. They had the unit but the delivery schedule was full

  Answered 2 years ago by Boxster

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Q: QuestionHow do you control the water level without standing there constantly hitting the deep fill button to get the water level you want?

Asked 1 year ago by Charisma.

• A:Answer I don't think you can.

  Answered 1 year ago by PatriciaM

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Q: QuestionDoes this washer require a clean cycle every so many washes? Is clean cycle required at all? Thanks

Asked 2 years ago by SarahW.

• A:Answer Doesn't require, but if the water sourxe is untreated or you ise hard water. A cleaningbis recommended every month! There are simple wash remedies on the internet. Vinegar is a common one and very effective.

  Answered 1 year ago by user942325

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Q: QuestionDoes anyone else’s flex dispenser drawer have standing water in the different compartments where detergent goes after the load is finished? Mine does every time and I have to remove the tray and dump the water out or soak it up.

Asked 2 years ago by Vick.

• A:Answer One of my compartments does as well. I don’t know that I see it as a problem, but would be curious to understand why.

  Answered 2 years ago by Ritzrym

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Q: QuestionIs the dryer door reversible

Asked 2 years ago by jag.

• A:Answer Yes! Takes about 10-20 minutes if you have the proper tools, good memory and know what you're doing.

  Answered 1 year ago by user942325

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