Questions & Answers
- Model:
- PTW700BPTDG
- |
- SKU:
- 6495832
Q: QuestionHow tall is the machine with the door open?
Asked by J.
- A:Answer For this model, the height needed for the lid to raise 90 degrees is 58-1/4”. For more helpful dimensions, check out the Specifications Sheet, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Answered by GE Answers

Q: QuestionJust got my new GEProfile washer and downloaded the SmartHQ app. How do I adjust the end of cycle sound on this washer on the SmartHQ app? Thanks
Asked by Bosox009.
- A:Answer We certainly understand wanting to take advantage of the features offered by connecting the unit to your WiFi and our SmartHQ app. We recommend calling our Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET for further assistance. -Vikki@GEAppliances
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Q: Questiondoes the machine accept liquid or powder detergent
Asked by Anonymous.
- A:Answer You can use liquid or powder detergent. -Vikki@GEAppliances
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Q: QuestionDoes this washer have an agitator? If so, is it removable?
Asked by Karo.
- A:Answer No, it’s does not. It has a washer plate
Answered by MichaelC
Q: Questionis this washer a high capacity for large comforters etc without overloading
Asked by Anonymous.
This question was asked about the related product: GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- A:Answer Comforters, like blankets, and sheet sets need to be washed occasionally, so the question of whether the washer can handle a large load like this can come up. Most large comforters and blankets will wash properly in our washers. If you can't test whether the item physically fits, consider the thickness, density, and overall size of the item. A comforter that is smaller, but very thick and full can be harder to wash than a large, thin blanket in some cases. Did your comforter fit into your previous washer? If so, compare the cubic foot capacity of your existing model to what this model offers at 5.3 cubic feet.
Answered by GE Answers

Q: QuestionDoes this washer spin by itself or does it rely on a human being to fix the load if it was unbalanced?
Asked by hello123.
- A:Answer Hi - Thank you for reaching out to us. The washer is designed to continue to spin while correcting the out-of-balance condition. There could be occasions when you would want to intervene to redistribute the load to ensure maximum water removal. This is a fabulous model washer and we hope you choose one for your home. Kind regards - Vikki@GEA
Answered by GE Answers

Q: QuestionWill this washer fit a king size comforter?
Asked by VANE.
- A:Answer Hi - Thank you for reaching out to us with this important question. Comforters, blankets, and sheet sets need to be washed occasionally, so the question of whether the washer can handle a large load like this can come up. Most large comforters and blankets will wash properly in our washers, as long as the below is followed: ~Top-load – The comforter fits below the balance ring of the washer tub and is not stuffed in the tub tightly. ~Front-load – The comforter fits behind the washer tub gasket and is not stuffed into the tub tightly. If you are buying a new washer and can't test whether the item physically fits, consider this: the thickness, density, and overall size of the item. A comforter that is smaller, but very thick and full can be harder to wash than a large, thin blanket in some cases. -- Here are some questions to ask yourself before buying the washer: ~Did the item fit into your previous washer? If so, get a model with similar cubic foot capacity. ~Are you changing from a top-load washer to a front load, or vice versa? ~Is the size and capacity the same? This is a tough question as it really depends on the thickness of your comforter and how well it fits without over filling the wash basket. This is one of the largest capacity washers we offer today and we are confident it will serve you well. Please contact us again if you have additional questions or concerns. Kind regards - Vikki@GEA
Answered by GE Answers

Q: QuestionHow do you know if the smart dispenser is working? Can it only be done through the app? Also are there any cycles it doesn’t work with?
Asked by Smarty.
- A:Answer Smart dispenser is working properly. It can be done thru app or if you have time you can check while the washer is running. I never noticed any problem so far.
Answered by PadmavathK
Q: QuestionWhat is the height with the lid open?
Asked by Anonymous.
- A:Answer Hi there, and thanks for contacting us with this great question! The height needed to open the lid to 90 degrees is 58 ¼”. We hope this is helpful! If you have any other questions or concerns, we’re always glad to offer assistance. Best wishes! -Sarah@GEA
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Q: QuestionHow I can connect to the wifi
Asked by Alonso.
- A:Answer Yes. It will send you alerts on your phone.
Answered by MichaelC
Q: QuestionWhat is the difference between agitator an impeller
Asked by Leighann.
- A:Answer Hey there, we're happy to help you out. Washing machines with agitators use a central post that twists back and forth, rubbing against clothes to help break apart stains. Washing machines with impellers use a low-profile cone or disc that spins/rotates to rub clothes against each other to get them clean. Let us know if you have any other questions! - Guy@GEA
Answered by GE Answers

Q: QuestionIs the Top Door Glass (see through)?
Asked by TopDoor.
- A:Answer Hi there, thank you for reaching out to us with this excellent question. We are happy to let you know that the lid is made of a see-through scratch resistant glass. We hope this helps, and please be sure to let us know if there are any ways we can assist you in the future. -Elliot@GEA
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Q: Questionwhat is the measurement from the bottom of the inside drum to the closed lid? I am very short and I want to see if I can reach the bottom of the washer. Thank you
Asked by Depth.
- A:Answer Hi there, and thanks for your interest in this washer! We know how important being able to easily reach the entire basket is, and we’re glad to advise. The depth from the bottom of the basket to the top of the washer is a little under 26”. We hope this would be a good fit for you, and we’re happy to help any time if you have any other concerns or questions. Wishing you all the best! -Sarah@GEA
Answered by GE Answers

Q: QuestionDoes this washer have an end of cycle buzzer?
Asked by Anonymous.
This question was asked about the related product: GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- A:Answer Hi there - Thanks for reaching out. Yes, this washer model does have an end-of-cycle signal. We hope this was helpful. Take care. Julia@GEAppliances
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