A:AnswerYes, instructions come with the dryer for changing the door hinge. I'd suggest making this a requirement when you schedule install so time is planned for installer to complete change during the same trip.
A:AnswerHello- We appreciate your purchase. This is an excellent dryer and we want you to love it! You shouldn't have to push hard on the controls. Tap the middle of the white text to highlight the feature or function you want to use. Once a selection is made, you will hear a tone and that selection will be highlighted. Keep in mind that the display responds to finger taps so no need to press hard or tap aggressively. The My Cycle can be done through the SmartHQ App. The My Cycle feature is available through the App only. There is not a My Cycle selection on the control panel on the dryer. You will use the App so the dryer will remember your last cycle. We hope this helps! If you have any other questions, please reach out to us via a private message on Social Media. We are here for you. Thank you! Joyce@GEA
A:AnswerHey there, thanks for reaching out! This Scent Delivery System is approved to be used with the following liquids: Febreze FABRIC™ or Febreze FABRIC™ Extra Strength care and Downy Wrinkle Releaser® – Light Fresh. If you need anything else, let us know. This is a great feature! - Guy@GEA
A:AnswerHi - Thanks for reaching out to us. We recommend 1" clearance in the rear. You may need additional clearances for your vent hose. While it is suggested in the video you viewed, the 6" clearance in the rear is not a requirement from GE Appliances. We hope this is helpful. Kind regards - Vikki@GEAppliances
A:AnswerHi there! We're sorry to hear about this mishap but we're happy to help. We recommend calling our GE Appliances Consumer Service line at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed) for further assistance. We're confident they'll have the information to help you figure this out. Reach out if you have any additional questions, we're here to help! Julia@GEAppliances
A:AnswerHi there - Electric dryer power cords are sold separately to ensure that they comply with all state and local wiring codes. These codes can vary significantly from state to state, and even, city to city. The cord type will vary according to the home's wiring (ex. 3-wire connection vs 4-wire connection). Thanks for being part of the Profile family! Take care! -Don@GEA
A:AnswerHi - Thank you for reaching out to us with this great question. While we can assure you we use the same Sapphire Blue color for both the washer and dryer, it is not unusual for the various parts of an appliance pair to cast a slightly different color due to the different materials used in manufacturing. The room lighting can also give the appearance of a slightly different color finish. This is normal and not cause for concern. Please contact us again if you have additional questions or concerns regarding these beautiful appliances. Kind regards - Vikki@GEA
A:AnswerHello- Thank you for your questions! Yes, this washer has built-in or optional WiFi, which allows users to monitor or control their smart appliance using their smartphone and SmartHQ™* app. With the SmartHQ™ App, you will be able to do some of the following-Monitor cycle status & time remaining.-Receive an alert when your cycle has finished, but the door has not been opened.
-Unlock 3 custom specialty cycles (Quick Rinse, Hand wash, Activewear).-Monitor levels of Smart Dispense™ tanks.-Turn your washer on, off, or delay the start of your washer.. If you visit our website as well there is a video that also explains how it works in detail. Hope this helps! If you need anything else please let us know. Take care! Dianna@GEA
A:AnswerHey there, thanks so much for reaching out to us. Yes, we're pleased to let you know this dryer can be converted to propane using part WE25X0217. We just recommend a qualified installer or servicer convert the gas range to the proper gas supply needed. You'd make a great addition to our GEA family, so please let us know if you need anything else. - Guy@GEA
