“Just purchased this for Christmas. We do not have the side tank. The hose are properly secured on the back, but this unit is leaking water out of the bottom. I love the ice, but will not keep if it leaks. Please help”
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Hello. We appreciate you choosing our Opal ice maker, though we regret that you’re having an issue with the unit leaking. We know this must be frustrating, especially as it's new - we’d like to help. We do expect that some condensation may form, resulting in water dripping under the ice bin. This water might sometimes collect and drip down the lower front surface of the ice maker. If this is where the leak is, installing the drip tray to collect the water might help. If you believe the leak you’re seeing isn’t normal, we do have Opal Support available at 1-866-907-6718; those specialists can certainly assist further. We hope this is solved for you soon, and we're always available if you have any other concerns or questions. All the best. -Sarah@GEA
Sorry, there was a problem. Please try again later.We do not haver the side tank either and purchased for Christmas. Ours does not leak, it is noisy during production but no leaks. I would return it for a replacement, the ice is wonderful and we love ours! I hope this helps you.
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