A:AnswerHi MountingKit - We certainly appreciate your loyalty! GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS is compatible with Optional Undercabinet Hanging Kit JXA019K. The previous model PEM31SMSS is also compatible with this Hanging Kit. You can contact us at 1-800-626-2005 or visit our Contact Us page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm - Enjoy! SUE@GEA
A:AnswerHi dk- We certainly appreciate your loyalty! The comparable model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFWW. It is compatible with GE® Optional 27" Built-In Trim Kit JX827DFWW and Optional 30" Built-In Trim Kit JX830DFWW. Built-in Trim Kits are not interchangeable with previous models. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. We encourage you to view the Quick Specs at the following link for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - Thanks for checking with us. Enjoy! SUEatGEA
A:AnswerHi Mike- We certainly appreciate your loyalty! The comparable model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (Stainless/Dark Gray) or PEM31DFBB (Black). Compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit
JX830SFSS. We suggest to view the Quick Specs for cabinet cutout dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Trim Kits are not interchangeable. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. Keep in touch! SUEatGEA
A:AnswerHi Painter- We certainly appreciate your loyalty! The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS- Approximate Product Dimensions (WxHxD) (in.)
24 in x 12 1/8 in x 12 7/8 in. (JEM31SF01: 23 7/8 in x 11 3/16 in x 12 9/32 in). It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. We suggest to view the Quick Specs for more details including cabinet dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! SUEatGEA
A:AnswerHi Patti- Thanks for choosing GE! We are sorry to hear this, as it is not something we would expect to occur. The cardboard cover on the right top or side wall of the microwave interior is there by design. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. The microwave should not be used for any function if this cardboard cover is not in place. Service is required. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for reaching out to us! SUEatGEA
A:AnswerHi DBGARG- The comparable model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. Check out the Quick Specs for more details including cabinet cutout dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Thanks for being a loyal GE Appliances customer. Enjoy! SUEatGEA
A:AnswerHi Jimmy- The current model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven
PEM31SFSS. It is compatible with Optional Undercabinet Hanging Kit WX4-a019. This hanging kit is the kit for older and new models, but it has gone through numerous updates over the years. When new models are added, the kit gets updated with mounting templates and rear brackets (if changed) for the newest models. The basic instructions don't change. The PEM31SFSS does have a different mounting template than the JEM31SF001. The rear brackets are the same. We certainly appreciate your loyalty! SUEatGEA
A:AnswerHi Lidia- The current model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven
PEM31SFSS (Approx. Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in). We encourage you to view the Quick Specs for details at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We certainly appreciate your loyalty! SUEatGEA
A:AnswerHi Howard- We certainly appreciate your loyalty! GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFWW is the largest capacity microwave compatible with Optional Undercabinet Hanging Kit JXA019K (sold separately). Thanks for checking with us. Enjoy! SUEatGEA
A:AnswerI don!t know the model number of the GE Profile which I purchased in 2013. The new model had lightly different dimension as the previous model. The new model was about a quarter inch taller on the outside. The cavity height is also taller. I don’t see much difference except there is less cooking options in the menu. The size is almost the same. The dimensions in the description are accurate.
A:AnswerHi Jamie- We are sorry to hear of this unfortunate experience and certainly appreciate your loyalty. The latest model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (Stainless Steel). Both are compatible with Optional Undercabinet Hanging Kit JXA019K. Thanks for reaching out to us! SUEatGEA
A:AnswerHi Ellen- We certainly appreciate your loyalty! The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. We encourage you to view the Quick Specs for details including cabinet cutout requirements: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Enjoy! SUEatGEA
A:AnswerHi jiloots- We certainly appreciate your loyalty! We currently offer built-in capable GE Profile™ Series 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227DLWW and GE Profile™ Series 1.5 Cu. Ft. Countertop Convection/Microwave Oven PEB9159DJWW. Model PEB7227DLWW is compatible with GE® Optional 27" Built-In Trim Kit JX7227DLWW and GE® Optional 30" Built-In Trim Kit JX7230DLWW (sold separately). Please view the Quick Specs for dimensions and cabinet cutout requirements: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227DL_R2_17.pdf - Model PEB9159DJWW is compatible with Microwave Optional 27" Built-In Trim Kit JX9152DJWW and Microwave Optional 30" Built-In Trim Kit JX9153DJWW (sold separately). Please view the Quick Specs for dimensions and cabinet cutout requirements: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159DJ_R2.pdf - Keep in touch! SUEatGEA
A:AnswerHi replacement,
Thank you for your question. I am happy to help. If using a trim kit, the replacement model is PEM31SFSS:
http://products.geappliances.com/appliance/gea-specs/PEM31SFSS
Keep in mind, if not using a trim kit, the microwave will need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. Countertop models need the following:. ~3" of clearance on both sides and the top ~1" clearance in the rear ~The front edge of the microwave (measured at door) should sit at least 3" or more back on the counter or shelf to avoid accidental tipping. ~If located on the counter near a range, we recommend locating it at least 2 ft away. ~Do not place near or over a heat source. You may want to consider building in with a kit. The kit numbers are: JX827SFSS (27 inch) JX830SFSS (30 inch)
http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240381_pem31sf_c2.pdf
I hope this helps. Thank you for checking with us. Lisa from GE Appliances.
A:AnswerHi Freddie- We certainly appreciate your loyalty! The current model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFWW (Approx. Product Dimensions 24"W x 12 1/8"H x 12 7/8"D). There are a variety of countertop microwaves available; however, only select models can be installed in a cabinet for a built-in look. To convert select GE countertop microwaves into a built-in microwave, a 27" or 30" wide trim kit will be needed. Microwave trim kits are designed to provide a built-in look while also providing air flow necessary to the microwave. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. PEM31DFWW is compatible with GE® Optional 27" Built-In Trim Kit JX827DFWW and Optional 30" Built-In Trim Kit JX830DFWW. We suggest to view the Quick Specs for cabinet cutout dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240380_pem31df_c2.pdf - We also offer GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072DHWW (Approx. Product Dimensions 17 1/4"W x 10 1/8"H x 13"D. We currently do not offer a model 12" deep. Thanks for checking with us! SUEatGEA
A:AnswerHi FSML- Yes, GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS is the comparable model. It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. Trim kits are not interchangeable. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. We suggest to view the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240381_pem31sf_c2.pdf - Thanks for making GE Appliances a part of your home. Enjoy! SUEatGEA
A:AnswerHi MelQS8- The comparable model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven
PEM31DFWW. Optional Undercabinet Hanging Kit JXA019K is sold separately. We certainly appreciate your loyalty. Enjoy! SUEatGEA