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Hi - Thanks for reaching out to us and for choosing GE! We are happy to address your concern regarding cycle times. It is normal for some dishwashers to run for up to two hours or more under certain conditions and on certain models. On select models, the timer display or dial will stop for long periods (up to 1/2 hour) during the wash and dry cycles while the heater is activated. On models featuring Auto Hot Start, the cycle may be extended up to 20 minutes while the dishwasher heats the water. This time will vary depending on the temperature of the water coming in to the machine. Cycle time may also vary on models with clean sensors due to the sensor extending or decreasing cycle time and number of fills based on the soil level. In recent years, there has been changes to federal water and energy efficiency guidelines, which means dishwashers use less water and less energy to run. In fact, many dishwashers are Energy Star rated, so they surpass standard energy guidelines. Dishwashers now run longer to ensure good wash performance, but they use less energy while running. Also, in using less water, your water heater does not need to provide as much hot water and therefore is not using energy to heat more water. Adding options will increase cycle times. For example Dry Boost may add up to 64 minutes to the cycle time. Bottle Jets increases the time that the bottle jets are on and may add up to 23 minutes to the cycle time. Wash Temp Boost increases the temperature to help clean heavily soiled dishes and will increase the cycle time by 20 to 50 minutes. We suggest viewing pages 7-8 of the Use and Care Manual for cycle and options times: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000214-1.pdf - Keep in touch at GEAppliances.com. Sue
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