“I just purchased the ultra pro surge protector with USB charging and the protection light does not stay on. Now mind you this is brand new so that light was on previously and then it kind of went off and on and now it won't come on at all.”

1-1 of 1 Answer

• Hello Jeri, thank you for letting us know about the issue. It sounds like there might just be an issue with the LED light. The surge protector is likely still providing protection, but without the indicator light you will not be able to tell when this expires. This is certainly an issue that we would like to resolve with you over the phone. When you have a moment, please give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Please refer to your ticket number (557065) if you decide to give us a call. Thank you.

  Answered by Tech Support 5 years ago

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