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Questions & Answers

Page Showing 1-3 of 3 questions
  • QuestionDoes this switch require a neutral wire?

    Asked by Frustrated.

    • Answer Hello Valued Customer, thank you for your question. Yes, this device requires a neutral wire. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Please refer to your ticket number (531724) if you decide to give us a call. Thank you.

      Answered by Tech Support

  • QuestionDoes this work with 5GHz wifi?

    Asked by Anonymous.

    • Answer Hello Valued Customer, thank you for your question. This only works with a 2.4GHz connection, so it cannot pair to a 5GHz network. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Please refer to your ticket number (531701) if you decide to give us a call. Thank you.

      Answered by Tech Support

  • QuestionCan this be used in a 3-way application?

    Asked by Vic.

    • Answer Hello Vic, thank you for the question. This is compatible for 3-way installations. If you have any further questions or concerns, please feel free to give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 522752, so that we can resolve your issue promptly.

      Answered by Tech Support