Questions & Answers

Q: QuestionHow much RAM and storage does this phone have?

• A:Answer It has 6GB of LPDDR4 RAM and 128GB of internal storage.

Q: QuestionWhat is the battery life of this Motorola phone?

• A:Answer The 5000 mAh battery provides over 2 days of battery life on a single charge.

Q: QuestionDoes this phone have 5G capability?

• A:Answer Yes, it features Qualcomm Snapdragon 750G 5G for superfast speeds.

Q: QuestionWhat kind of camera system does this phone have?

• A:Answer It has a 48 MP triple camera system with AI and Quad Pixel technology for sharper low-light photos.

Q: QuestionWhich carriers is this unlocked phone compatible with?

• A:Answer It's universally unlocked and compatible with all major U.S. carriers, including Verizon, AT&T, Sprint, and T-Mobile, as well as prepaid carriers like Cricket Wireless, Metro by T-Mobile, and others.

Q: QuestionIs this phone water resistant?

• A:Answer Yes, it has advanced water protection and is water-repellent.

Q: QuestionWill this phone work on Spectrum network?

Asked 1 year ago by sosmet.

• A:Answer Hi Sosmet, We appreciate your interest in our product. No, the Moto One 5G Ace Unlocked phone does not work with the Spectrum network. However, this phone works with other major carriers in the US. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/smartphones-motorola-one-5g-ace/p?skuId=537. -Mitch

  Answered 1 year ago by Motorola Customer Care

  
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Q: QuestionHow do you turn off 5G data and only use 4GLTE with this phone?

Asked 2 years ago by acc1977.

• A:Answer Hi Acc1977, Thank you for your inquiry and interest in our product. To turn off 5G on your phone, please go to Settings> Connections > Mobile networks and select Network mode. You can now choose which 5G option you want or switch to LTE or 4G. Should there be any further inquiries, please do not hesitate to email at [email protected]. -Mitch

  Answered 2 years ago by Motorola Customer Care

  
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Q: QuestionI'm looking for a charger that belongs to this Motorola One 5G Ace. I found one on the Motorola website. But when I typed in my zip code, it said the charger can't be shipped to there. I'm in San Diego. I need to replace my charger ASAP. Help please?

Asked 2 years ago by Danny.

Q: QuestionWhat is a type C charger? Is it only for car?

Asked 3 years ago by Kaysey1952.

• A:Answer Thank you for your interest and inquiry in our product, Kaysey1952. Type C charger has the latest type of USB connector. If you look at the seller's page here: https://www.bestbuy.com/site/geek-squad-certified-refurbished-motorola-one-5g-ace-2021-unlocked-128gb-memory-frosted-silver/6498080.p?skuId=6498080, USB Type-C cable is included in the package. You can use it on both walls and cars as long as you have a charger adapter. Should there be any further inquiries, please do not hesitate to email at [email protected]. We'll be glad to help. -Mitch

  Answered 3 years ago by Motorola Customer Care

  
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Q: QuestionWhat is the latest version of Android OS available for this phone?

Asked 3 years ago by WilliamF1679.

• A:Answer Thank you for expressing an interest in our product, WilliamF1679. Moto One 5G Ace phone is launched with Android 10 software, currently running on Android 11, and expected to receive Android 12. (pending partner approval if that's required) For future rollout updates, you can visit our software update page for further details here: https://motorola-global-portal.custhelp.com/app/software-upgrade/g_id/1949/. Should there be any further inquiries, please do not hesitate to email at [email protected]. We'll be glad to help. -Mitch

  Answered 3 years ago by Motorola Customer Care

  
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Q: QuestionWhat is the warranty?

Asked 3 years ago by 66565.

• A:Answer Thank you for expressing an interest in our product, 66565. Motorola devices have a standard one-year manufacturer's warranty from the date of purchase barring physical or liquid damage. -Mitch

  Answered 3 years ago by Motorola Customer Care

  
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Q: QuestionWill this phone work on straight talk

Asked 3 years ago by Anonymous.

• A:Answer We appreciate your interest in our product. Yes, Moto One 5G Ace Unlocked phone will work with the Straight Talk. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

  Answered 3 years ago by Motorola Customer Care

  
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Q: QuestionIs this phone NFC capable?

Asked 3 years ago by Auddie.

• A:Answer Hi Auddie, Thank you for your inquiry. Yes, Moto One 5G Ace phone does have an NFC feature. You can check the link for the phone's specification here: https://www.motorola.com/us/smartphones-motorola-one-5g-ace/p?skuId=537. -Mitch

  Answered 3 years ago by Motorola Customer Care

  
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