Questions & Answers

Name: Geeni - Indoor Wi-Fi Wireless Network Surveillance Cameras (2-Pack) - Black
Brand: Geeni
SKU: 6315044
Price: 79.99 USD
Rating: 3.9 (73 reviews)

Geeni - Indoor Wi-Fi Wireless Network Surveillance Cameras (2-Pack) - Black

Model:: GN-CW028-999; |
SKU:: 6315044

User rating, 3.9 out of 5 stars with 73 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 121-140 of 153 questions

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QuestionHow do you get the SD card out of the camera?
Asked 6 years ago by Gennitester.
- Answer Push in on the sd card and it will come out.
  Answered 6 years ago by BestbuyMember
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QuestionDoes this camera record to a cloud or storage away from the camera itself? Also does my phone need to be connected to my home network in order to view video? i.e. what if I'm away from home?
Asked 6 years ago by KC.
- Answer Cloud and no
  Answered 4 years ago by Anonymous
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QuestionCan more than one camera be used on the app?
Asked 6 years ago by Jim1965.
- Answer Yes, Jim you can install more than 1 camera to the Geeni App but you can use only one camera at a time. If you have any issues moving forward, please let us know via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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QuestionDo these work with dual band wifi router?
Asked 6 years ago by lisas.
- Answer Hello, This will not work with a dual band router. It will only work for 2.4 GHz network. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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QuestionCan u take it apart and make it shorter Wanting it more hidden in my house not so obvious
Asked 6 years ago by Mlsea.
- Answer No, this unit is one single piece and cannot be shortened.
  Answered 6 years ago by CommunityAnswer
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QuestionDo they have to be plugged in or are they battery operated?
Asked 6 years ago by Mickey.
- Answer Plug in. The plug is very short too.
  Answered 5 years ago by Anonymous
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QuestionCan you buy additional cameras to link to this set up?
Asked 6 years ago by Jayne.
- Answer Yes Jayne, There is an option to group your cameras in the Geeni app. For more information, please contact us via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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QuestionIs this compatible with "smartthings" and "Alexa"?
Asked 6 years ago by Greg.
- Answer Is that still the case... that it only can turn motion on and off?
  Answered 3 years ago by Anonymous
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QuestionLooking for camera for office does this automatically record when motion sensor is activated? Memory card?
Asked 6 years ago by Ladyhawk.
- Answer Yes it does but only as long as there is movement of course.
  Answered 6 years ago by Tina
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QuestionHi. What is the field view on this & the operating range. Thank you
Asked 6 years ago by Criata.
- Answer Hi Criata! Regarding on your concern the Field of View is 115° diagonal. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 AM EST.
  Answered 6 years ago by Geeni official response
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QuestionHow do you delete videos from your camera
Asked 4 years ago by Sonya.
- Answer How to delete videos on the genie camera
  Answered 2 years ago by Anonymous
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QuestionCan it be used with iPhones
Asked 4 years ago by Pito.
- Answer Thank you for your interest in one of our products. All Geeni products are designed to be controlled, managed and viewed only through the Geeni app on your smartphones. Just make sure his mobile device is running iOS 8 or higher or Android 5.1× or higher. For more details, you can call us at +1 (888) 232-3143. You can also visit our website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
  Answered 4 years ago by Geeni official response
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QuestionMy camera is offline...How do I get it to be back online?
Asked 5 years ago by George.
- Answer We thank you for your feedback and we apologize for the inconvenience this has caused you, George. Please check your internet connection if it is not intermittent because this is one of the reasons our device would go offline. Our Geeni devices are relying on internet connection so please make sure that the Geeni devices are approximately 15 feet away from the WiFi router to ensure that the products will work at all times. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 5 years ago by Geeni official response
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QuestionWill it work with 2.4 or 5 g or both
Asked 5 years ago by Anonymous.
- Answer Hi! The Geeni camera will only work for 2.4 GHz networks to give you wider connectivity for your devices. For more information, please contact us via email at [email protected], phone +(888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 5 years ago by Geeni official response
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QuestionDoes the Geeni Security Camera record in only black and white or is color an option?i
Asked 6 years ago by Elaine.
- Answer Records in both color when there is a light on. Black and white when there is no light source.
  Answered 6 years ago by Jenfur
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QuestionOnce these are set up inside the house...can the cameras be viewed via app while on vacation in a different state or country?
Asked 6 years ago by fineagirl1.
- Answer Yes, you can view the videos thru the Geeni App, where ever you are as long as you have a strong data/WiFi connection. If you have any issues moving forward, please let us know via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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QuestionDoes this camera work with google home?
Asked 6 years ago by Rick.
- Answer Hello Rick - Good day! We appreciate you bringing this to our attention. Yes, it is compatible to your google home you will just need to sync your Geeni app to your Google home. If you need assistance, please contact us via email at [email protected], phone +(888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 AM EST.
  Answered 6 years ago by Geeni official response
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QuestionCan I record without having the app up on my screen?
Asked 5 years ago by Recording.
- Answer Hello, thank you for your interest in one of our products. Installing a Micro SD card will further enable video recording and playback from your phone. When the card is installed, the camera will continuously record and playback video to your phone until the card is full. Video is encrypted and only viewable through the Geeni app on your phone, so do not try removing the Micro SD card to view the video. For more information, please contact us via email at [email protected], phone +1 (888) 232-3143, from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 5 years ago by Geeni official response
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QuestionCan I disable the microphone on this camara ??
Asked 5 years ago by Raimimason.
- Answer Thank you for your interest in one of our products, Raimi. To answer your question, Yes, you can disable the microphone of your camera. Let us assist you on this, please reach us via email at [email protected], phone +1 (888) 232-3143 from Mon-Sun,7:00 AM to 12:00 Midnight EST.
  Answered 5 years ago by Geeni official response
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QuestionWhat can I do my Geeni camera heats up?
Asked 6 years ago by Anonymous.
- Answer Hi! All Geeni by Merkury Innovations products have undergone safety testing and certification such as UL, ETL, and FCC. Some warmth is normal and not a cause for concern. Please ensure that the product is not covered to ensure proper ventilation, and note that it is intended for indoor use only. If you have any issues moving forward, please let us know via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
  Answered 6 years ago by Geeni official response
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Questions & Answers

Geeni - Indoor Wi-Fi Wireless Network Surveillance Cameras (2-Pack) - Black

Q: QuestionHow do you get the SD card out of the camera?

Q: QuestionDoes this camera record to a cloud or storage away from the camera itself? Also does my phone need to be connected to my home network in order to view video? i.e. what if I'm away from home?

Q: QuestionCan more than one camera be used on the app?

Q: QuestionDo these work with dual band wifi router?

Q: QuestionCan u take it apart and make it shorter Wanting it more hidden in my house not so obvious

Q: QuestionDo they have to be plugged in or are they battery operated?

Q: QuestionCan you buy additional cameras to link to this set up?

Q: QuestionIs this compatible with "smartthings" and "Alexa"?

Q: QuestionLooking for camera for office does this automatically record when motion sensor is activated? Memory card?

Q: QuestionHi. What is the field view on this & the operating range. Thank you

Q: QuestionHow do you delete videos from your camera

Q: QuestionCan it be used with iPhones

Q: QuestionMy camera is offline...How do I get it to be back online?

Q: QuestionWill it work with 2.4 or 5 g or both

Q: QuestionDoes the Geeni Security Camera record in only black and white or is color an option?i

Q: QuestionOnce these are set up inside the house...can the cameras be viewed via app while on vacation in a different state or country?

Q: QuestionDoes this camera work with google home?

Q: QuestionCan I record without having the app up on my screen?

Q: QuestionCan I disable the microphone on this camara ??

Q: QuestionWhat can I do my Geeni camera heats up?

QuestionHow do you get the SD card out of the camera?

QuestionDoes this camera record to a cloud or storage away from the camera itself? Also does my phone need to be connected to my home network in order to view video? i.e. what if I'm away from home?

QuestionCan more than one camera be used on the app?

QuestionDo these work with dual band wifi router?

QuestionCan u take it apart and make it shorter Wanting it more hidden in my house not so obvious

QuestionDo they have to be plugged in or are they battery operated?

QuestionCan you buy additional cameras to link to this set up?

QuestionIs this compatible with "smartthings" and "Alexa"?

QuestionLooking for camera for office does this automatically record when motion sensor is activated? Memory card?

QuestionHi. What is the field view on this & the operating range. Thank you

QuestionHow do you delete videos from your camera

QuestionCan it be used with iPhones

QuestionMy camera is offline...How do I get it to be back online?

QuestionWill it work with 2.4 or 5 g or both

QuestionDoes the Geeni Security Camera record in only black and white or is color an option?i

QuestionOnce these are set up inside the house...can the cameras be viewed via app while on vacation in a different state or country?

QuestionDoes this camera work with google home?

QuestionCan I record without having the app up on my screen?

QuestionCan I disable the microphone on this camara ??

QuestionWhat can I do my Geeni camera heats up?