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Hi Larry! I am glad you raise this over to us. I know it could have better if the Sales Representative told you about the general system requirements before you bought it. The box indicates all the necessary information you need to know about the network needed for this device to work. All of our devices are designed to work for 2.4 GHz networks primarily due to wider range because 5 GHz that cannot penetrate through walls and floors. The good news though is since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks. But as of the moment mobile data is insufficient to support your device. We can discuss with you in details. Please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 10:00 AM to PM: 7:00 PM EST.
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