A:AnswerHi! I am glad you raise this over to us. We really want to help you on this. Yes you can plug the LED Strip into an outlet with a switch but we do not recommend doing that as it will disconnect the device from WIFI. We suggest to fully utilize the Geeni app to turn off and on the strip. We would love to discuss it with you. For more details, please contact us via email at [email protected], for online chat support support.mygeeni.com or call us at +1 (888) 232-3143, as soon as you are able so we can resolve this. We are available from Monday - Sunday 10:00AM to 7:00PM EST.
A:AnswerThank you for contacting Geeni by Merkury Innovations. In line with your concern, this strip has a maximum length of 16.4ft and it only have 1 strip included on the box. If you have any issues moving forward, please let us know as we’re here to help. Feel free to contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 10:00 AM to 7:00 PM EST.
A:AnswerHi Mark! I'm glad that you raise this over to us. Our products are designed to be connected with Geeni Application, you can download it via Google Play Store or via App Store. We would love to discuss this with you, please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 09:00AM to 12:00MN EST.
A:AnswerHello! Thank you for your interest in our smart devices. To answer your question, for this smart LED strip we don't recommended to add an extension due to the reason that it's not extendable. If you need assistance, please contact us via email at [email protected] or you may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
A:AnswerGood Day! Thank you for your inquiry about one of our products. To answer your question, the output voltage of this device is, 100-240V, 50/60Hz. For more details, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
A:AnswerThank you for your feedback. We would like to learn and understand your concern so we can address it. We would love to discuss this with you. Please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
