Questions & Answers

Q: QuestionIs this monitor G-Sync compatible?

Asked 4 years ago by Colby.

• A:Answer While the monitor is not certified as G-SYNC Compatible by NVIDIA, you can use VRR with compatible GeForce cards without issues.

  Answered 4 years ago by Bruce

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Q: QuestionDoes this have hdmi 2.1 that will work with a Xbox series X

Asked 4 years ago by Tyler.

• A:Answer If you look the the pictures slide 5 shows there is 2 hdmi 2.1 ports

  Answered 4 years ago by Rayman

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Q: QuestionDo I need to use the hdmi the monitor comes with or can I use the standard ps5 cord ?

Asked 2 years ago by Crunchytaco.

• A:Answer Hi Crunchytaco, The HDMI cable we include will be HDMI 2.1 allowing you to utilize the higher refresh rate on consoles. We only recommend using a different HDMI 2.1 cable if you need a longer cable. Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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Q: QuestionAnyone know when this is actually going to go on sale? I haven't seen it in stock yet.

Asked 4 years ago by elemnt360.

• A:Answer It's available to add to cart now, as of 7/2/2021 8am CST

  Answered 4 years ago by Steve

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Q: QuestionWhat is KVM

Asked 3 years ago by Mathias.

• A:Answer It stands for "keyboard video switch". You can connect multiple machines and control the one you have selected with one keyboard/mouse. https://en.wikipedia.org/wiki/KVM_switch

  Answered 3 years ago by Anonymous

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Q: QuestionWhen is this item going to be back in stock???? I've been calling for weeks to get one worth no help.

Asked 3 years ago by Concernedmonitor.

• A:Answer It's in stock

  Answered 3 years ago by Nate

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Q: QuestionWhen will the monitor be back in stock?

Asked 3 years ago by Anonymous.

• A:Answer In stock right now as of 2/4/2022

  Answered 3 years ago by Peter

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Q: QuestionWhy is it not available?

Asked 1 year ago by Ryder.

Q: QuestionHow do I know if I’m using hdmi 2.1 cable ?

Asked 1 year ago by Anthony.

Q: QuestionWhat is the weight with no stand?

Asked 2 years ago by Anonymous.

• A:Answer Hi User, The weight without the stand is 11.4lbs Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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Q: QuestionWill the xbox series x run 120FPS and 4k with this monitor.

Asked 2 years ago by Anonymous.

• A:Answer Hi User, Yes this monitor does support 120fps with HDMI 2.1 on console. Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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Q: QuestionDoes this include USB-C cable?

Asked 2 years ago by Enduser.

• A:Answer My monitor was delivered to me, but it did not include a USB-C cable, as stated in the Gigabyte rep's answer. I am posting photos of what cables it does include.

  Answered 2 years ago by EnduserVerified Purchase

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Q: QuestionToday I bought this monitor and it arrives this weekend, I bought this monitor exclusively to play with Xbox Series X. My question is: will the monitor come with the latest firmware or will I have to download all of them?

Asked 3 years ago by Alonso.

• A:Answer No need to download firmware, just plug in your Xbox and you’re all set

  Answered 3 years ago by EpicVerified Purchase

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Q: QuestionDoes the hdmi 2.1 cable come with the monitor?

Asked 3 years ago by Camping.

• A:Answer YES one HDMI 2.1 cable came with the monitor

  Answered 3 years ago by AntoshkaVerified Purchase

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Q: QuestionI can’t connect the ps5 and monitor at all with hdmi cord monitor is showing it’s powered but not showing any visuals at all.

Asked 3 years ago by Keygon.

• A:Answer There could be a number of reasons why it is not on. First make sure the KVM switch in the back is switched to HDMI that you have plugged the PS5 into. If that is correct maybe the HDMI cable is bad plug the PS5 into another monitor or TV and see if you are getting signal. And change out the HDMI cable with another one. I know this question is a month old but this is the first time I've seen it. Hope you are good to go.

  Answered 3 years ago by DamionB

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Q: QuestionWhen will the monitor be back in stock?

Asked 4 years ago by Alex.

• A:Answer avaible now :)

  Answered 3 years ago by yourmom69420

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Q: Questionis this wall mountable?

Asked 4 years ago by brent.

• A:Answer If the wallmount uses standard VESA

  Answered 3 years ago by steven727Verified Purchase

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Q: QuestionDoes anyone know when this will be in stock again?

Asked 4 years ago by APEX.

• A:Answer Now

  Answered 3 years ago by Nate

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Q: QuestionRestock??

Asked 4 years ago by Blaze.