Questions & Answers

Q: QuestionIs it safe to play games directly (plug in)with out the battery ?

Asked 2 years ago by The.

• A:Answer It's safe, technically, but the battery drains fast. This is to be expected from any gaming laptop. Keep it plugged in while gaming or working to prevent lost save data always with any machine.

  Answered 2 years ago by JessicaVerified Purchase

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Q: QuestionIs it safe to play games directly (plug in)with out the battery

Asked 2 years ago by The.

• A:Answer Safe? Not if the laptop in unplugged randomly. Or a surge. I would advise against it. You could short something with the sudden loss of power. Especially if it happens over and over.

  Answered 2 years ago by BreadVerified Purchase

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Q: Questionhi man i just bought this laptop and want to ad this ( PNY - Performance 8GB DDR4 DRAM 3200MHz CL22 SODIMM Notebook/Laptop Memory - Black ) is it ok if it's diff brand ram? or i should buy exact same one in the laptop?

Asked 2 years ago by Mehmet.

• A:Answer The short answer is "Yes" as your PNY runs at the same speed (3200MHz) as the one installed by factory, however you should note that this it is typically considered best to install two RAM sticks of the same model/brand in order to maximize their performance. In the end, however, installing a separate DDR4 of differing brand will not essentially harm your computer, but you may have a better experience if you install two PNY's as opposed to only one. Hope this helps! - HWK

  Answered 2 years ago by hwkgamani

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Q: QuestionCan this run Escape from Tarkov? OR at least FROM games like Dark souls or Eldenring??

Asked 2 years ago by Buck.

• A:Answer Im late but yes this would run it fine.

  Answered 2 years ago by BreadVerified Purchase

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Q: QuestionHi I'm from Italy and I wanted to know if this deal is available in Italy or not so that I can oder it and how long will it take to get here?

Asked 2 years ago by Akul.

• A:Answer no i do not think the sale is available in italy sorry as best buy does not ship to italy from my understanding

  Answered 2 years ago by CodyVerified Purchase

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Q: QuestionI’ve heard this laptop had problems with the bios causing lower game performance. Was that an older model or will I be fine?

Asked 2 years ago by George.

• A:Answer The bios works fine. It's actually totally upgraded now. The issue was patched for all newly purchased models. Mine is fine and I've already been in it. Smooth.

  Answered 2 years ago by JessicaVerified Purchase

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Q: QuestionIs there a recommended external CRRomDVD player for this so that printer discs can be used to insert printer software into the laptop? If so, what is recommended and where does one find that? Also, what ports are suitable for external players like that?

Asked 2 years ago by Giger.

• A:Answer Any should work fine, and most external dvd drivers are only usb 2.0. So, it doesn't really matter which port you use. But you should be able to go to the manufacturer of your printer and just download the software for your model printer directly from them. They even have legacy software in most case.

  Answered 2 years ago by Anonymous

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Q: QuestionFor the protection plans, do they start after the manufacture’s 1 year warranty?

Asked 2 years ago by Moriah.

Q: QuestionIs there are free OS installed in this laptop? And if yes, what OS is it?

Asked 2 years ago by Ace03.

• A:Answer Hi Ace03, The laptop comes with Windows 11 Home preinstalled. Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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Q: QuestionI want to upgrade my ram, can i use different brand of ram?

Asked 3 years ago by Anonymous.

• A:Answer Hi User, You can purchase and install different brand memory. We recommend sticking with 2 of the same sticks & or speeds. These come included with 3200mhz DDR4 memory & there is one open slot. Hope this helps! - John

  Answered 2 years ago by GIGABYTE Official

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Q: QuestionCan I upgrade the battery?

Asked 3 years ago by Buschkebaby.

• A:Answer Not sure if you can put in a beefy one, but certainly you can replace it with the same kind. The battery model name is NH50BAT-4. The battery door is easy to open/close.

  Answered 3 years ago by gadgetmanVerified Purchase

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Q: QuestionDoes the performance drastically drop while gaming on battery?

Asked 3 years ago by Jay.

• A:Answer That depends on your battery profile. Personally, I do not play games while using battery because it is either I run out of battery quickly in exchange for performance or the laptop will be a little sluggish but the battery could last longer than 2 hours. You could remove the battery and plug the adapter to the wall though, so your battery's lifespan will be prolonged, and at the same time, the performance is still there.

  Answered 3 years ago by JerardVerified Purchase

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Q: QuestionWhat is the wh of the battery?

Asked 3 years ago by SneaX95.

• A:Answer about 49 wh, the model is NH50BAT-4

  Answered 3 years ago by gadgetmanVerified Purchase

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Q: QuestionIs the RAM installed a single 8GB SODIMM or 2 4GB sticks.

Asked 3 years ago by quiddd.

• A:Answer I just read another answer and it said one 8gig stick you can look through the Q and A section to double check

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this laptop come with 1 stick of 8GB or 2 sticks of 4gb?

Asked 3 years ago by gigabyteenjoyer.

• A:Answer This laptop come with stick of 8GB and come with another you can put more until 64GB

  Answered 3 years ago by GersonFVerified Purchase

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Q: QuestionDoes this laptop support 24bit, 48000HZ audio quality?

Asked 3 years ago by dOH.

• A:Answer Yes And, 16b 48000 and, 44100 16/24

  Answered 2 years ago by ezehtVerified Purchase

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Q: QuestionWhen I upgrade the ram do I need to get the same brand or only ddr4 3200mhz?

Asked 3 years ago by Anonymous.

• A:Answer Any brand that's compatible will do make sure it's for a laptop and not a desktop and I highly recommend going to Crucial brand website and use their lookup tool for the exact match you need for the brand machine you own. I would also presume Best Buy has ram right in their store you can buy.

  Answered 3 years ago by MegaHugroVerified Purchase

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Q: QuestionWould installing one more RAM stick myself void the warranty? Just want to upgrade the RAM from 8 to 16GB.

Asked 3 years ago by KevinMax.

• A:Answer No

  Answered 3 years ago by MegaHugroVerified Purchase

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Q: Questiondoes it have a mux switch or advanced Optimus?

Asked 3 years ago by Amrr.

• A:Answer Yes

  Answered 3 years ago by HarleyB

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